American Dynamics Intellex Intellex LT Reference And Troubleshooting Manual
  1. Manuals
  2. Brands
  3. American Dynamics Manuals
  4. DVR
  5. Intellex Intellex LT
  6. Reference and troubleshooting manual

American Dynamics Intellex Intellex LT Reference And Troubleshooting Manual

Digital video management system
Hide thumbs Also See for Intellex Intellex LT:

Advertisement

Table of Contents

®
Intellex
LT Digital Video
Management System
Quick Reference Guide
and Troubleshooting Guide
Part Number 8200-0201-99 A0

Advertisement

Table of Contents
loading

Related Manuals for American Dynamics Intellex Intellex LT

Summary of Contents for American Dynamics Intellex Intellex LT

  • Page 1 ® Intellex LT Digital Video Management System Quick Reference Guide and Troubleshooting Guide Part Number 8200-0201-99 A0...
  • Page 2 Quick Reference Guide and Troubleshooting Guide Notice The information in this manual was current when published. The manufacturer reserves the right to revise and improve its products. All specifications are therefore subject to change without notice. Copyright Under copyright laws, the contents of this manual may not be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine-readable form, in whole or in part, without prior written consent of Sensormatic Electronics ©...

  • Page 3: Intellex Main Screen

    INTELLEX MAIN SCREEN The Intellex main screen is shown below. Most unit functions can be accessed from this screen. The main screen controls and indicators are described below: 1. On-screen Controls — Use the mouse pointer to access unit functions. For a description of these controls, see 2.
  • Page 4 Quick Reference Guide and Troubleshooting Guide 4. Image Database — This progress bar indicates how much recording space in the image database has been used and how much is available. 5. Mute — Click to mute audio. 6. Volume Slider — Slide the volume slider to adjust the output level of the playback audio.
  • Page 5 11. Alarms — Click to display the alarm review screen. The text on the button changes to yellow if there are alarms to review. Unless all alarms are reviewed, the text remains yellow. (The button text is normally white.) 12. 1x1 — Click to select the single window format (1x1). Only one camera can be displayed at a time unless you start camera sequencing.

  • Page 6: Main Screen Operation

    Quick Reference Guide and Troubleshooting Guide MAIN SCREEN OPERATION NOTE: You must have permission from the system administrator to access items marked with an TO PERFORM THIS ACTION: Change the screen format Display system status Display cameras sequentially Log in Log out Shut down the unit* Generate an alarm*...

  • Page 7: Playback Screen

    PLAYBACK SCREEN To display the playback screen, click the Play/Pause button. The playback screen appears. The playback screen controls and indicators are described below: 1. Begin flag — In Play mode, first define a video clip by clicking the Begin flag (left of the Export button) to mark the clip’s start.
  • Page 8 Quick Reference Guide and Troubleshooting Guide 3. Export — Click to export any selected clip(s) to the CD-RW drive. After you click Export, the Export Directory dialog appears, where Export to CD-R(W) is the default option. 4. Image Area — The Intellex unit displays playback images in this area of the screen.
  • Page 9 13. Play/Pause knob or VCR Control — Controls the playback speed and direction. The unit displays the playback speed (1x to 5x) and direction (forward or reverse). VCR Control — You can control play/pause as well as playback direction and speed by clicking each of the icons on the on-screen control.
  • Page 10 Quick Reference Guide and Troubleshooting Guide TO PERFORM THIS ACTION: Play back images Pause image playback Adjust playback speed and speed direction (Play or Pause) Enhance an image Print an image Save an image to a diskette Load an image from a diskette Close the playback screen and display the main screen DO THIS:...

  • Page 11: Installation And Use Of Intellex Accessories

    INSTALLATION AND USE OF INTELLEX ACCESSORIES Intellex USB Floppy Drive-RDVFLP01 The Intellex USB floppy drive can be used to save Intellex configurations, single .bmp images from the image tools feature, and to install software patches and upgrades. If the USB Floppy drivers are already installed in Intellex DV8000 and DV16000 units with product codes D80024x-xxx and D60024x-xxx as well as some earlier DV8000 and DV16000 systems already have the USB floppy drivers installed.
  • Page 12 Quick Reference Guide and Troubleshooting Guide 5. One of the items in the device tree will be CDROM. Click on the + sign next to the CDROM item to expand the tree for that item. 6. The expanded tree will show the device identified by the manufacturer or model. Click on it to select the device.
  • Page 13 Intellex Serial Interfaces and Text Recording Internal COM ports Intellex units with version 2.1 hardware or later have only one external serial port. It should be configured as COM 2 and is dedicated to the Touch Tracker interface. (The motherboard BIOS parameters for COM 2 are I/O Address=2F8, Interrupt=IRQ3). Any additional serial ports must be added by means of a USP serial port expander.
  • Page 14 Quick Reference Guide and Troubleshooting Guide Since the internal and external modems have specific port number requirements, always install the modems before installing the port expanders. Adding the modem later will result in reassignment of the serial port numbers. Follow this procedure: •...
  • Page 15 Verifying Data Recording To verify data has been recorded, playback the video from the associated camera. Click on the “A” button to open the text display window. The text stream name should be in the box at the bottom of the text window. NOTE: The text stream name is not displayed in this box until some text data is actually recorded.
  • Page 16 Quick Reference Guide and Troubleshooting Guide EXPORT TO CD–R CONSIDERATIONS Writing video data to a CD-R is not always 100% successful. The Intellex software pro- vided with this system and the CD-RW drive both employ special techniques to reduce the possibility of buffer underruns and to provide reliable CD writing. Errors can still occur, however, which can make the CD unreadable.

  • Page 17: Troubleshooting Guide

    IN CASE OF TROUBLE If a problem occurs, review the manual section covering the activity associated with the problem. If necessary, consult the Troubleshooting Guide on the following pages. This guide identifies problems, possible causes and suggested actions for: • Problems during startup •...

  • Page 18: Problems During Startup

    Quick Reference Guide and Troubleshooting Guide PROBLEM Power indicator is not lit. Nothing displays on the main monitor. Nothing displays on the optional video out monitor. PROBLEMS DURING STARTUP POSSIBLE CAUSES No power to the unit. Power switch not engaged. Voltage switch not set correctly.
  • Page 19 PROBLEMS DURING STARTUP (continued) PROBLEM Nothing displays on the optional Call Monitor output. Unit displays “mouse missing” error message. Unit locks up before the Intellex splash screen appears. Troubleshooting Guide Intellex® LT Digital Video Management System POSSIBLE CAUSES No power to the optional call monitor.

  • Page 20: Network Connection Problems

    Quick Reference Guide and Troubleshooting Guide PROBLEMS DURING STARTUP (continued) PROBLEM Unit locks up after the Intellex splash screen appears. Intellex hardware verification screen appears. NETWORK CONNECTION PROBLEMS PROBLEM Unit does not connect to the network, yet Available appears next to Network on the Intellex Status screen.

  • Page 21: Image Problems

    PROBLEM Image rate slow; quality OK. Image quality poor. No video signal from camera. Live images appear too dark or too bright or display bad color on the optional video out monitor. Live images appear too dark. Troubleshooting Guide Intellex® LT Digital Video Management System IMAGE PROBLEMS POSSIBLE CAUSES Camera not mounted...
  • Page 22 Quick Reference Guide and Troubleshooting Guide PROBLEM Live images appear too bright. Live images appear too bright. Live images display gray tones. Black horizontal lines through images or image not stable. Images appear on the monitor but not on the loop through device.
  • Page 23 PROBLEM Images appear on the monitor but not on the loop through device. PROBLEM No response to an alarm input. Troubleshooting Guide Intellex® LT Digital Video Management System IMAGE PROBLEMS (continued) POSSIBLE CAUSES Problem with the loop through device or its cabling and connectors.

  • Page 24: Filter Problems

    Quick Reference Guide and Troubleshooting Guide ALARM DETECTION PROBLEMS (continued) PROBLEM Alarm output devices do not respond. Continuous alarm when alarm input is connected. Intermittent Video Loss alarms. PROBLEM Unit does not trigger filter when important activity occurs. Unit does not trigger filter when important activity occurs.
  • Page 25 PROBLEM Unit triggers filter when unimportant activity occurs. Unit triggers filter when no activity occurs. PROBLEMS DURING UNIT OPERATION PROBLEM Column text does not display completely on the Status, Alarm Review or Search Results screens. The screen goes blank during playback.
  • Page 26 Quick Reference Guide and Troubleshooting Guide PROBLEMS DURING UNIT OPERATION (continued) PROBLEM When enhancing an image, the Restore button becomes disabled. When you return to the playback screen, it is blank. Unit displays an error message and exits to Windows. Text or images show through option or setup...

  • Page 27: Audio Problems

    PROBLEM No Live Audio. No Playback Audio Troubleshooting Guide Intellex® LT Digital Video Management System AUDIO PROBLEMS POSSIBLE CAUSES Audio source not connected. The audio source is not selected in Intellex. Speakers are not connected properly. Live Audio is not enabled in Intellex.
  • Page 28 Quick Reference Guide and Troubleshooting Guide PROBLEM Poor audio quality. PROBLEM Cannot record text. AUDIO PROBLEMS (continued) POSSIBLE CAUSES Levels set incorrectly. Incorrect audio source equipment. Noise or interference. TEXT PROBLEMS POSSIBLE CAUSES RS-232 cable is not correct. Interface to the POS terminal or ATM is not compatible with Intellex.
  • Page 29 PROBLEM Serial port numbers change. Text formatting is wrong in Playback. Troubleshooting Guide Intellex® LT Digital Video Management System TEXT PROBLEMS (continued) POSSIBLE CAUSES New devices added. A different port expander is connected Formatting of text source does not match Intellex. SUGGESTED ACTION The serial port assignments (COM1, etc.) can change if...

  • Page 30: Cleaning The Tape Drive

    Quick Reference Guide and Troubleshooting Guide CLEANING THE TAPE DRIVE Many tape problems result from dirty and clogged heads on the tape drive. Often these problems can be resolved by regular drive maintenance. In units equipped with a Sony tape drive the Status light on the tape drive blinks and the unit displays a message to remind you to clean the drive.
  • Page 31 TAPE MESSAGES — DURING ARCHIVE (continued) MESSAGE The tape is not formatted. The unit cannot back up the image database to an unformatted tape. The tape format is not compatible. The unit cannot back up the image database to a tape with a different format.
  • Page 32 Quick Reference Guide and Troubleshooting Guide MESSAGE The Status indicator on the tape drive is flashing. The drive needs to be cleaned. The tape drive has completed 24 hours of operation since the last cleaning. Please clean it before you continue archiving.
  • Page 33 OTHER TAPE MESSAGES (continued) MESSAGE Tape media error (0xnn-0xnnnn). Either the tape drive must be cleaned or the tape is damaged. All other tape messages. Troubleshooting Guide Intellex® LT Digital Video Management System ACTION Write down the error number. Click Finish to exit the message screen.
  • Page 34 Quick Reference Guide and Troubleshooting Guide NOTES Troubleshooting Guide...

This manual is also suitable for:

Intellex lt

Table of Contents