Alesis ADAT-XT20 Reference Manual page 121

Appendix B: Troubleshooting
120
damage caused by inadequate packing is not covered by the Alesis
warranty.
Tape a note to the top of the unit describing the problem, include your
name and a phone number where Alesis can contact you if necessary, as
well as instructions on where you want the product returned. Alesis will
pay for standard one-way shipping back to you on any repair covered
under the terms of this warranty. Next day service is available for a
surcharge.
Field repairs are not normally authorized during the warranty period,
and repair attempts by unqualified personnel may invalidate the
warranty.
Correspondence address for customers in the USA:
Alesis Product Support
1633 26th Street
Santa Monica, CA 90404
This is not a service location. Do not ship units to the above address.
Customers outside the USA:
Contact your local Alesis dealer for warranty assistance. The Alesis
Limited Warranty applies only to products sold to users in the USA and
Canada. Customers outside the USA and Canada are not convered by
this Limited Warranty and may or may not be covered by independent
distributor warranty in the county of sale. Do not return products to the
factory unless you have been given specific instructions to do so.
ADAT-XT20 Reference Manual