What Is A Chargeback Transaction?; What Is A Fallback Transaction? - VeriFone V240m User Manual

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8. WHAT IS A CHARGEBACK TRANSACTION?

A chargeback is a transaction or part of a transaction which the acquiring bank,
Standard Bank, may debit to your bank account. A chargeback may be processed for
multiple reasons including, but not limited to, goods not received, authorisation
not received and customer disputed transactions.
Keep all transaction documents for at least the chargeback period (180 days after
service delivery date). On request, give Standard Bank or the customer a copy of any
transaction document within seven calendar days.
9. HOW MANY TRANSACTIONS CAN I DO BEFORE I NEED TO
BATCH/BANK THE TRANSACTIONS?
Keep the number of transactions in a batch as low as possible; this will also improve
the performance of the POS device.
Check the number of transactions by following the below prompts:
• 'F' key
• SBSA
• Reports
• Parameters
• POS device setup
• Press the green key for the POS device to print the POS device setup. Next to
transaction threshold is a number from 50 to 150 transactions
• This value annotates the number of transactions allowed before banking. The POS
device can also prompt 'Transaction file almost full' or 'Transaction file full'; do a
batch upload immediately

10. WHAT IS A FALLBACK TRANSACTION?

A fallback transaction is the processing of a POS device transaction by magnetic strip
technology where chip technology is not available or working. Unless this functionality
has been enabled on your POS device, avoid processing fallback transactions.
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