VeriFone V240m Installation Manual
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Table of Contents
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Summary of Contents for VeriFone V240m
- Page 1 V240m Installation Guide Verifone Part Number DOC474-003-EN-A, Revision A.2...
- Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
V240m Full-Function Base ........ - Page 4 V240m Terminal ........
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Page 5: Preface
REFACE This guide is the primary source of information for setting up and installing V240m device. Audience This guide provides simple descriptions of the V240m features and the basic information for installing and configuring the V240m. Organization This guide is organized as follows: Chapter 1, Overview. -
Page 6: Acronym Definitions
Merchandise Return Authorization MSAM Multiple Secure Access Module Local Area Network Liquid Crystal Display Light-Emitting Diode PIN Entry Device Personal Identification Number Point-of-Sale RS-232 Recommend Standard number 232 Secure Access Module Underwriters Laboratories Universal Serial Bus Verifone Part Number V240 NSTALLATION UIDE... -
Page 7: Hapter
HAPTER Overview This chapter presents the basics on the V240m terminal and base. V240m Terminal The V240m is a consumer-facing handheld device. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. -
Page 8: Back Functions
VERVIEW V240m Bases Back Functions After removing the rear cover and battery, the underside of the V240m device shows the following: Figure 2 V240m Underside Compartment View • A Micro SD slot • Dual MSAM slots to support stored-value card programs or other merchant card requirements •... -
Page 9: V240M Full-Function Base
V240m Full- The FF Base supports any failover communication via dial up and Ethernet Function Base connections for V240m and V240m Plus units. The failover will be supported in all network interfaces available in a terminal. Figure 4 V240m FF Base, Front and Rear... -
Page 10: Critical Security Protection
Offers secure, reliable PIN input for expanding range of PIN-based transactions. • PCI 5.x-compliant for secure solutions, meeting the PED standard. • Meets ISO and ANSI standards for PIN encryption, key management, and MAC. • Key injection simplified and secured with Verifone’s SecureKit key loading software. V240 NSTALLATION UIDE... -
Page 11: Setup Selecting Location
• A flat support surface such as a countertop or a table, • Near a power outlet and the terminal or computer that connects to the V240m. WARNING For safety, do not string cables or cords across a walkway. Environmental •... -
Page 12: Electrical Considerations
PIN Protection Measures • Do not use the V240m outdoors. CAUTION The V240m is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical •... -
Page 13: Unpacking Shipping Carton
Carefully inspect the shipping carton and its contents for possible tampering or Shipping Carton damage. Remove the V240m unit from the shipping carton. The standard package contains the PIN pad, power pack, battery, and printer paper roll. Refer Accessories and Documentation to for more information about V240m related accessories. -
Page 14: Changing Or Installing Msams
ETUP MSAM/uSD Cards Disconnect the battery and place in a secure location. Figure 5 Accessing Cardholders The MSAM, SD and SIM cardholders are now accessible. Changing or To change or install MSAM cards: Installing MSAMs Use steps 1 to 3 of Opening Card Compartment to get to the MSAM cardholder. -
Page 15: Changing Or Installing Sim Card
ETUP MSAM/uSD Cards Micro SD Remove the old card, if any, and insert the card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. Figure 7 Inserting Micro SD Card NOTE Insert the card with the card’s gold contacts facing away from you, toward the unit. If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. -
Page 16: Loading Printer Paper
Not all configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used. -
Page 17: Usb Power Supply
If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. USB Power Supply The V240m can be powered with 5 V supply from USB port (5 V at 1 A) with the following power-saving conditions controlled by the OS: •... -
Page 18: Cable Connections
As soon as checkout is complete, the device exits CTLS payment mode and remains off until activated for the next checkout. Cable The V240m has several cabling scenarios, depending on what it connects to: Connections Direct USB Connection. -
Page 19: Powered Usb Connection
Using the Full- V240m Full-Function (FF) Base. The FF Base provides a standard RJ-45 LAN Function Base socket, RS-232 port, a mini-USB port. The V240m terminal must be docked on the base to utilize cable connectivity Figure 14 Full-Function Base, Front and Rear View... -
Page 20: Smart Card Reader
ETUP Smart Card Reader The Full-Function Base features the following: Cable Configuration Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 port RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack USB ports Mini USB and type A USB Smart Card The smart card transaction procedure can vary depending on the application. -
Page 21: Magnetic Stripe Card Reader Use
ETUP Magnetic Stripe Card Reader Use Magnetic Stripe The V240m has a magnetic card reader that uses a triple track stripe reader. This Card Reader Use gives the unit greater reliability over a wide range of swipe speeds and operating environments. -
Page 22: Optional Accessories
If any device is found in tamper state, please remove it immediately from service. NOTE Keep it available for potential forensic investigation, and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support. -
Page 23: Specifications
HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the V240m terminal and bases. V240m Terminal Refer to the following specifications for the V240m terminal: Unit Power V240m devices have the following power requirements: Requirements • 5 V DC, 1 A... -
Page 24: Battery Pack
PECIFICATIONS V240m Bases Battery Pack • Rating: 9.1 Wh (3.7 V DC, 2450 mAH) • Meets IEEE1725 requirements Security • 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication • PCI PED 5.x approved V240m Bases Charging Base •... -
Page 25: Troubleshooting Guidelines
HAPTER Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V240m device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. - Page 26 ROUBLESHOOTING UIDELINES Transactions Fail To Process • If the problem persists, contact your local Verifone representative. Check Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. •...
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Page 27: Hapter
Never use thinner, trichloroethylene, or ketone-based solvents – they can CAUTION deteriorate plastic or rubber parts. Because the V240m can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. -
Page 28: Accessories And Documentation
You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each V240m unit you return to Verifone, even if you are returning several of the same model. Describe the problem(s). -
Page 29: Power Supply
RS-232 cable (RJ45). Powered from Countertop (+12 V). CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 m Power Supply DC power pack 265-013-01-A Accessories 02746-01 Verifone Cleaning Kit Documentation DOC474-001-EN V240m Certifications and Regulations DOC474-002-EN V240m Quick Installation Guide DOC474-004-EN V240m Reference Guide V240 NSTALLATION UIDE... - Page 30 ERVICE AND UPPORT Accessories and Documentation V240 NSTALLATION UIDE...
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Page 31: A P P En Di X A Caution And Warning Messages
PPENDIX Caution and Products with UL/cUL certification should include French translations of Caution Warning and Warning notices. The following table lists all notices found in the document, Messages their location, and the equivalent French translations. Table 3 Caution and Warning Messages Notice Chapter Page... - Page 32 être endommagé, en label. If a label or component aviser immédiatement la compagnie maritime appears damaged, immediately et votre représentant Verifone ou prestataire notify the shipping company and de services. your Verifone representative or service provider.
- Page 33 Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Warning Setup page Incorrect power sequence may Une séquence de puissance incorrecte peut degrade the SoC Host port. dégrader le port SoC Host. Caution Service page...
- Page 34 Verifone, Inc. 1-800-Verifone www.verifone.com V240m Installation Guide Verifone Part Number DOC474-003-EN-A, Revision A.2...