What Do I Do When A Pos Device Is Lost Or Stolen?; What Is Settlement?; What Is The Imprinter Booklet? - VeriFone V240m User Manual

You'll know that a transaction has gone through successfully if the POS device prints out a
merchant copy. The transaction will reflect in the current batch.
If a customer has a double debit on his or her account but only a single transaction shows in
your batch or in your account, the cardholder has to dispute the transaction with his or her
bank. Please make sure the customer keeps all copies of the transaction to show the bank.

5. WHAT DO I DO WHEN A POS DEVICE IS LOST OR STOLEN?

Immediately report the lost or stolen POS device to SBSA Merchant Solutions on
086 100 1200. If you report that a POS device has been lost or stolen, all communication with
the POS device will be suspended within 2 to 24 hours. It'll take up to 48 hours to reverse this
process (to restore communication with the POS device).
It's important to report a lost or stolen POS device to the police immediately. They'll issue an
incident number for lost POS devices and a case number for stolen devices.
Complete a Standard Bank Merchant Solutions Incident form so that we can cancel the user
ID of the stolen POS device. You need to insure your POS device for the full replacement
value as documented in your Merchant Agreement with Standard Bank. If your POS device is
insured, we'll start a new deployment process. If your POS device is uninsured, you must pay
the replacement cost before the new deployment process will be started.

6. WHAT IS SETTLEMENT?

Settlement is the payment of the value of the transactions processed and is effected into your
account the same day if you bank with Standard Bank or within 2–3 business days if you bank
with another financial institution. Ensure that the full value of all valid receipts processed by you
are sent electronically to Standard Bank every day for settlement to be effected.
Standard Bank has the right to withhold or delay settlement or any credit due to you where
the credit is greater than their internal and confidential risk detection parameters.

7. WHAT IS THE IMPRINTER BOOKLET?

The imprinter booklet is used when conducting manual transactions. You need to
ensure that you populate all the details correctly on the slip. The imprint voucher is your
proof that the card was present during the transaction.
To obtain additional manual imprinter booklets, please call the Standard Bank Merchant
Solutions helpdesk on 086 100 1200.
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