VeriFone V240m Installation Manual
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VeriFone V240m Installation Manual

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V240m
Installation Guide
Verifone Part Number: DOC474-003-EN-E, Revision E01

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Summary of Contents for VeriFone V240m

  • Page 1 V240m Installation Guide Verifone Part Number: DOC474-003-EN-E, Revision E01...
  • Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    V240m Full-Feature Base ........
  • Page 4 V240m Terminal ........

  • Page 5: Preface

    REFACE This guide is the primary source of information for setting up and installing V240m device. Verifone ships variants of the V240m terminal for different markets. Your terminal NOTE may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera.

  • Page 6: Acronym Definitions

    Merchandise Return Authorization MSAM Multiple Secure Access Module Local Area Network Liquid Crystal Display Light-Emitting Diode PIN Entry Device Personal Identification Number Point-of-Sale RS-232 Recommend Standard number 232 Secure Access Module Underwriters Laboratories Universal Serial Bus Verifone Part Number V240 NSTALLATION UIDE...

  • Page 7: Hapter

    HAPTER Overview This chapter presents the basics on the V240m terminal and base. V240m Terminal The V240m is a consumer-facing handheld device. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting.

  • Page 8: Back Functions

    VERVIEW V240m Terminal Back Functions After removing the rear cover, the underside of the V240m device shows the following: Figure 2 V240m Underside Compartment View • A Micro SD slot • Dual MSAM slots to support stored-value card programs or other merchant card requirements •...

  • Page 9: V240M Bases

    VERVIEW V240m Bases V240m Bases The V240m Base provides a stable mounted platform for the V240m terminal. The Base comes in two versions: • V240m Charging Base • V240m Full-Feature Base The Charging Base supports charging only with no communication functionality.

  • Page 10: V240M Full-Feature Base

    V240m Bases V240m Full-Feature The FF Base supports any failover communication via dial up and Ethernet Base connections for V240m. The failover will be supported in all network interfaces available in a terminal. Figure 5 V240m FF Base, Front and Rear...

  • Page 11: Features And Benefits

    • Key injection simplified and secured with Verifone’s SecureKit key loading software. Verifone ships variants of the V240m terminal for different markets. Your terminal NOTE may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera.
  • Page 12 VERVIEW Features and Benefits V240 NSTALLATION UIDE...

  • Page 13: Setup Selecting Location

    • A flat support surface such as a countertop or a table, • Near a power outlet and the terminal or computer that connects to the V240m. WARNING For safety, do not string cables or cords across a walkway. V240...

  • Page 14: Environmental Factors

    • Do not use the V240m outdoors. CAUTION The V240m is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical •...

  • Page 15: Unpacking Shipping Carton

    Carefully inspect the shipping carton and its contents for possible tampering or Shipping Carton damage. Remove the V240m unit from the shipping carton. The standard package contains the PIN pad, power pack, and printer paper roll. Refer to Accessories and Documentation for more information about V240m related accessories.
  • Page 16 ETUP MSAM/uSD Cards Place the terminal face down on a soft and clean surface to protect the display from scratches. Push down the locking tab and swing out the compartment cover. Figure 7 Opening Rear Compartment Do not remove the battery while accessing MSAM, SD and SIM. Figure 8 Battery Removal WARNING...

  • Page 17: Changing Or Installing Msams

    ETUP MSAM/uSD Cards Changing or To change or install MSAM cards: Installing MSAMs Use steps 1 to 3 of Opening Card Compartment to get to the MSAM cardholder. Remove the old card, if any, and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.

  • Page 18: Loading Printer Paper

    ETUP Loading Printer Paper Remove Micro SIM Adaptor as step A and insert Micro SIM (If it is not Nano SIM) as Step B. Figure 11 Removing the Micro SIM Adaptor and insert Micro SIM NOTE Insert the card with the card’s gold contacts facing away from you, toward the unit. Insert Nano SIM in Micro SIM Adaptor and install the Micro SIM Adaptor by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.
  • Page 19 ETUP Loading Printer Paper Unlock the paper compartment by pulling up the latch and swinging the door downwards. Figure 13 Opening Printer Paper Door Load the paper roll as shown in Figure 14, with the edge of the paper on the top of the roll.

  • Page 20: Power Supply

    Not all configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used.

  • Page 21: Usb Power Supply

    ETUP Cable Connections USB Power Supply The V240m can be powered with 5V supply from USB port (5V at 1A) with the following power-saving conditions controlled by the OS: • Micro-processor operating frequency is set to 300 MHz in CTLS mode.

  • Page 22: Cable Connections Using The Full-Feature Base

    Using the Full- V240m Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN Feature Base socket, RS-232 port, a mini-USB port. The V240m terminal must be docked on the base to utilize cable connectivity Figure 17 Full-Feature Base Peripheral Connections...

  • Page 23: Smart Card Reader

    ETUP Smart Card Reader The Full-Feature Base features the following: Cable Configuration Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 port RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack USB ports Mini USB and type A USB Smart Card The smart card transaction procedure can vary depending on the application.

  • Page 24: Magnetic Stripe Card Reader Use

    ETUP Magnetic Stripe Card Reader Use Magnetic Stripe The V240m has a magnetic card reader that uses a triple track stripe reader. This Card Reader Use gives the unit greater reliability over a wide range of swipe speeds and operating environments.

  • Page 25: Camera/Barcode Scanner

    ETUP Camera/Barcode Scanner Camera/Barcode The V240m Camera variant includes an end-facing camera array that is capable Scanner of barcode and QR code scanning. Figure 21 V240m Camera array Optional These accessories can be used to further enhance the device’s functionality. See...

  • Page 26: Charging Base

    If any device is found in tamper state, please remove it immediately from service. NOTE Keep it available for potential forensic investigation and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Verifone Service and Support.

  • Page 27: Specifications

    HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the V240m terminal and bases. V240m Terminal Refer to the following specifications for the V240m terminal: Unit Power V240m devices have the following power requirements: Requirements • V240m...

  • Page 28: Sam Card Reader

    PECIFICATIONS V240m Bases SAM Card Reader • Two Security Access Modules (SAMs) Battery Pack • Rating: 9.1 Wh (3.7V DC, 2450 mAH) • Meets IEEE1725 requirements Security • 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication •...

  • Page 29: Troubleshooting Guidelines

    HAPTER Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V240m device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance.
  • Page 30 ROUBLESHOOTING UIDELINES Transactions Fail to Process • If the problem persists, contact your local Verifone representative. Check Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. •...

  • Page 31: Hapter

    Never use thinner, trichloroethylene, or ketone-based solvents – they can CAUTION deteriorate plastic or rubber parts. Because the V240m can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.

  • Page 32: Accessories And Documentation

    • Reference the model and part number in the Note box. NOTE One MRA number must be issued for each device you return to Verifone, even if you are returning several of the same model. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned.

  • Page 33: Power Supply

    RS-232 cable (RJ45). Powered from Countertop (+12 V). CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 m Power Supply PWR474-002-XX-A DC power pack (V240m) PWR475-010-XX-A DC power pack (V240m Camera) Accessories 02746-01 Verifone Cleaning Kit Documentation DOC474-001-EN V240m Certifications and Regulations...
  • Page 34 ERIFONE ERVICE AND UPPORT Service Returns V240 NSTALLATION UIDE...

  • Page 35: A P P En Di X A Caution And Warning Messages

    PPENDIX Caution and Products with UL/cUL certification should include French translations of Caution Warning and Warning notices. The following table lists all notices found in the document, Messages their location, and the equivalent French translations. Table 3 Caution and Warning Messages Notice Chapter Page...
  • Page 36 être endommagé, en label. If a label or component aviser immédiatement la compagnie maritime appears damaged, immediately et votre représentant Verifone ou prestataire notify the shipping company and de services. your Verifone representative or service provider.
  • Page 37 Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Setup page Leave the smart card in the card Laissez la carte à puce dans le lecteur de reader until the transaction is carte jusqu'à...
  • Page 38 Caution and Warning Messages V240 NSTALLATION UIDE...
  • Page 39 Verifone, Inc. 1-800-Verifone www.verifone.com V240m Installation Guide Verifone Part Number: DOC474-003-EN-E, Revision E01...

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