Table of Contents
Advertisement
Problem
Terminal will not turn on
Cannot get USIM card to lock
into position
The Web UI will not connect
to the terminal
The Web UI will not connect
to the terminal
Terminal is connected to the
network but cannot obtain
the requested Quality of
Service
Terminal does not obtain a
GPS fix
None of the above solutions
resolve the problem
Table 2: Troubleshooting
Possible cause
Remote switch is off
USIM is not correctly oriented for
insertion
No interface connection between
the terminal and computer
Your computer is configured with
a static IP address in the wrong
subnet.
No interface connection between
the terminal and computer
Your computer is configured with
a static IP address in the wrong
subnet.
Network temporarily not
available.
Terminal's location limits visibility
of 3 or more GPS satellites.
Terminal may have a hardware or
software fault and needs to be
re-booted.
Troubleshooting
Possible solution
Connect and turn on the remote
switch signal
Ensure the USIM is oriented as
shown in the "Before Getting
Started" Section.
Ensure the USIM is pressed firmly
into the SIM slot.
Ensure there is an Ethernet
connection between the terminal
and computer.
Check the IP configuration settings
on your computer.
Enable DHCP or use a static IP
address in the same subnet as the
terminal's local IP address. The
default terminal IP address is:
192.168.128.100.
Ensure there is a USB connection
(or Maintenance connection)
between the terminal and
computer.
Check the IP configuration settings
on your computer.
Enable DHCP or use a static IP
address in the same subnet as the
terminal's local IP address. The
default terminal IP address is:
169.254.1.1.
Retry again. If problem persists,
contact your service provider.
Move the terminal to a location
where there are few obstructions
such as trees or tall buildings, so
that as much as possible of the sky
is visible. Point the antenna
towards the most open area of sky
(normally straight up).
Remove power. Wait 30 seconds.
Reconnect the DC power and turn
on the terminal.
Chapter 4 • Troubleshooting
Chapter 4
31
H62751 Revision B
Advertisement
Table of Contents
