Related Manuals for Hughes DiRECWAY DW7700
Summary of Contents for Hughes DiRECWAY DW7700
- Page 1 DW7700 Supplemental User Guide Supplements the Remote Terminal User Guide, Models: DW7000, DW7700 (1035978-0001) 1036332-0001 Revision C March 7, 2006...
- Page 2 Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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Page 3: Important Safety Information
Important safety information For your safety and protection, read this entire manual before using the DW7700. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary. Types of warnings used This section introduces the various types of warnings used in this manual to alert you to possible safety hazards. - Page 4 • Important safety information 1036332-0001 Revision C...
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Page 5: Table Of Contents
Contents Important safety information ..... iii Types of warnings used in this manual ....iii About this document . - Page 6 System indicators ........19 Links ..........20 System Status .
- Page 7 Figures Chapter 1 1. DW7700 remote terminal ......... . .1 Chapter 2 2.
- Page 8 • Figures viii 1036332-0001 Revision C...
- Page 9 Tables Chapter 3 1. DW7700 LED appearance during normal operation .....14 • Tables 1036332-0001 Revision C...
- Page 10 • Tables 1036332-0001 Revision C...
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Page 11: About This Document
About this document Scope and audience This manual describes components and features that are unique to the DIRECWAY DW7700 remote terminal. This manual supplements the Remote Terminal User Guide, Models: DW7000, DW7700 (1035978-0001). This manual is addressed to users in both the United States and International countries. -
Page 12: Contact Information
Contact information If you need warranty or repair support, contact your service provider. Conventions This manual follows the typographical conventions shown below to help clarify instructions: Example Explanation Exit Indicates the names of command Click buttons that execute an action. The system displays the following: Indicates all system messages and prompts as the system... -
Page 13: Introduction
• Preventive maintenance on page 3 • Operating considerations on page 3 Overview The DIRECWAY DW7700 shown in Figure 1 can provide satellite Internet or Intranet connectivity to a single host or multiple hosts on a local area network (LAN) when connected to a properly aligned antenna assembly. -
Page 14: Dw7700 Components And Supported Features
The DW7700 contains unique components and supports features that make it an ideal broadband communications solution for enterprise-class customers. The components and features are introduced in the following section, DW7700 components and supported features, and are discussed in more detail in Chapter 2 –... -
Page 15: Professional Installation Or Service Requirement
Professional installation The Federal Communications Commission (FCC) requires professional installation and service of the two-way antenna or service requirement assembly because it transmits radio frequency (RF) energy. CAUTION • The two-way satellite dish must be installed in a location or manner not readily accessible to children and so that the dish bottom is at least 5 feet above ground level. - Page 16 CAUTION • Keep the DW7700 in a well-ventilated space. Do not place anything on top of it. Doing so may reduce heat dissipation and cause operational problems or damage the unit. • Do not install near heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
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Page 17: Dw7700 Component And Feature Descriptions
Chapter 2 DW7700 component and feature descriptions This section describes the components and features introduced in Chapter 1. The following topics are discussed: • DVADB on page 5 • Port forwarding on page 10 • Serial devices on page 10 •... -
Page 18: Optional Protection Module
In some countries, the telephone lines are configured such that a protection module is required between the DW7700 and the outside PSTN telephone line. In those cases, Hughes provides such a module (Part #9012740-0001). This module is a high speed electronic circuit protector that provides over-voltage and over-current protection in one component. -
Page 19: Dw7700 Dvadb Connections With A Protection Module
Figure 3: DW7700 DVADB connections with a protection module Chapter 2 • DW7700 component and feature descriptions 1036332-0001 Revision C... -
Page 20: Troubleshooting Dvadb
Figure 4: Protection module connections Troubleshooting DVADB You can follow these steps if you suspect the DW7700 is not working properly in DVADB mode: 1. Verify at least one of the LEDs on the front of the DW7700 is illuminated. If none of the LEDs are illuminated: a. - Page 21 2. Verify the phone cable is securely attached to the TEL LINE port on the DW7700 and the wall telephone jack. 3. Connect an analog telephone to the wall telephone jack. Dial the DVADB access number used by the DW7700. If you hear modem tones (high-pitched noises), the telephone line and DVADB access number are working properly.
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Page 22: Port Forwarding
Port forwarding The port forwarding feature allows a user to configure the DW7700 to forward specific TCP and UDP traffic from the Internet to servers on a LAN. The user accesses the Port Forwarding Configuration page on the System Control Center to define the rules for allowing the traffic to reach the servers. -
Page 23: Connecting A Serial Device To The Dw7700
Figure 5: Connecting a serial device to the DW7700 Some considerations for connecting devices to the DW7700 are: • You do not need to power off the DW7700 remote terminal to connect devices or change devices. • Most serial devices are not "plug and play." A telecommunications technician may be required to configure devices. -
Page 24: Dual Ethernet Ports
Dual Ethernet ports The DW7700 has two RJ-45, 10/100BaseT Ethernet ports as shown in Figure 6. Each port has a green and a yellow LED. A flashing green LED indicates a valid link between the DW7700 and Ethernet device; a dark LED indicates an invalid link. An illuminated yellow LED indicates the port is operating in 100BaseT mode;... -
Page 25: Dw7700 Leds
Chapter 3 DW7700 LEDs This chapter discusses the LEDs on the front of the DW7700. The following topics are discussed: • LED overview on page 13 • LED appearance during normal operation on page 14 LED overview The LEDs on the front of the DW7700 may be used as an observational tool to determine if the DW7700 is working properly. -
Page 26: Led Appearance During Normal Operation
An understanding of LED appearance is vital in order to gauge the status of your DW7700. At any given time, an LED is in one of the following states: • On Continuously illuminated. • Off Continuously dim. • Blinking Predominately illuminated but brief periods of dimness may occur. - Page 27 Table 1: DW7700 LED appearance during normal operation Description appearance Power Power is on and DW7700 is operating normally. Flashing The DW7700 is operating with the fallback.bin (backup) version of software. Blink in unison Indicates unrecoverable key error. Transmit Receive System Power Chapter 3 •...
- Page 28 Chapter 3 • DW7700 LEDs 1036332-0001 Revision C...
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Page 29: Dw7700 System Control Center
Chapter 4 DW7700 System Control Center This chapter discusses the DW7700’s System Control Center. The following topics are discussed: • Overview on page 17 • Accessing the System Control Center on page 18 • Home page on page 18 • System Status page on page 21 •... -
Page 30: Accessing The System Control Center
Accessing the System Follow these steps to access the System Control Center: Control Center 1. Open a web browser on a computer connected to the DW7700. 2. Type in the address bar. www.systemcontrolcenter.com 3. Press E . The System Control Center home page NTER appears. -
Page 31: System Indicators
System indicators The system indicators appear at the top of the home page. The system indicators are described below and are shown in Figure 9. Figure 9: System indicators Note: The System Status indicator may be red, green, or yellow, while other indicators are always blue. -
Page 32: Links
Links The System Control Center home page has four groups of links: • System Status • Test Utilities • Help • Port Forwarding System Status The following links provide access to system status information: View System Status provides access to the System Status •... -
Page 33: System Status Page
System Status page The System Status page is shown in Figure 11. The fields displayed on the page are described below the figure. Figure 11: System Status page • displays the receive signal strength. A value Signal Strength - of 30 or less indicates an appropriate signal is not being received. -
Page 34: Reception Info Page
Reception Info page The Reception Information page is shown in Figure 12. The fields displayed on the page are described below the figure. Figure 12: Reception Info page • - reports the status of the receive data path. Receive Status Clicking on the blue status message displays corresponding help information. -
Page 35: Transmission Info Page
Transmission Info page The Transmission Information page is shown in Figure 13. The fields displayed on the page are described below the figure. Figure 13: Transmission Info page • - reports the status of the transmit data path. Transmit Status Clicking on the blue status message displays corresponding help information. -
Page 36: System Information Page
System Information The System Information page is shown in Figure 14. The page has four sections: DW7700 Info, Satellite, Software page Configuration, and Transmit Radio Info. Each section displays a number of fields. While all of the information displayed in the fields may be useful, only the most important fields are discussed. - Page 37 – - version of the software on the Software Release Number DW7700. Typically, this is the factory-installed software version. If the NOC downloads a newer version of software to your DW7700, the newer software version is displayed. – - the IP address of computers connected to the IP Address DW7700.
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Page 38: Connectivity Test Page
Connectivity Test page The Connectivity Test page shown in Figure 15 has a link that can be used to test the DW7700’s connectivity to the NOC. You might lose connectivity to a server on the Internet due to congestion on the Internet or satellite network, or the server you are trying to access might be off-line. -
Page 39: Help Page
Help page The Help page shown in Figure 16 provides access to a wide range of information, ranging from frequently asked questions (FAQs) to advanced troubleshooting statistics. Review it to become familiar with the System Control Center and DW7700. Access the Help page by clicking View Help Topics on the System Control Center home page or clicking... -
Page 40: Port Forwarding Configuration Page
Port Forwarding The Port Forwarding page shown in Figure 17 may be used to define rules for allowing TCP and UDP traffic on the Internet to Configuration page access servers on your network. Figure 17: Port Forwarding Configuration page Defining port forwarding Follow these steps to use the Port Forwarding Configuration page to define port forwarding rules: rules... - Page 41 6. Click the drop-down menu and select the Protocol Type appropriate protocol. 7. Click Save Rule. Repeat steps 1 - 7 to define additional rules. Chapter 4 • DW7700 System Control Center 1036332-0001 Revision C...
- Page 42 Chapter 4 • DW7700 System Control Center 1036332-0001 Revision C...
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Page 43: Acronyms And Abbreviations
Acronyms and abbreviations TCP – transmission control protocol ATM – automated teller machine UDP – user datagram protocol DHCP – dynamic host control protocol DVADB – DIRECWAY virtual private network VPN – virtual private network dial backup FCC – Federal Communications Commission LAN –... - Page 44 • Acronyms and abbreviations 1036332-0001 Revision C...
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Page 45: Conforming With Standards And Directives
Appendix A Conforming with standards and directives The DW 7000 and DW7700 comply with the following directives and standards: • TIA IPoS standard • Telecommunications standards – FCC Part 68 standard for North America – TBR-21 standard for Europe – CS-03 standard for Canada IPoS The DIRECWAY system is compliant with the IP over Satellite standard (IPoS) ratified by the Telecommunications Industry... - Page 46 Responsible Party’s name: Hughes Network Systems, LLC Address: 11717 Exploration Lane, Germantown, MD 20876 Telephone: 1-866-DIRECWAY (347-3292) Trade Name: HUGHES, DIRECWAY Type of Equipment: Two-Way DIRECWAY System Model Numbers: DW7000 and DW7700 (1035660-xxxx) The Two-Way DIRECWAY System (DW7700 and DW7000) complies with the Canadian ICES-003, Class B standard.
- Page 47 Telephone Company may request that you disconnect the equipment until the problem is resolved. Hughes Network Systems must make any necessary repairs to the modem portion of this equipment in order to maintain valid FCC registration. Do not attempt to repair or service your modem.
- Page 48 Appendix A • Conforming with standards and directives 1036332-0001 Revision C...
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Page 49: Index
Index Help page ATM automated teller machine Automated teller machine. See ATM Internal modem 20, 26 Connectivity test Contacting technical support Cooling vents LEDs Credit verification device appearance during normal operation states Local area network. See LAN DHCP DIRECWAY serial appliance DIRECWAY Virtual Private Network Automatic Maintenance Dial Backup. - Page 50 Serial devices Automatic Teller Machines (ATMs) credit card readers Point of Sale (POS) Serial port connections Signal strength Site account number. See SAN System Control Center Help page home page links on system indicators on Reception Info page System Information page System Status page Transmission Info page System indicators...