Troubleshooting - Hughes 9450 Series User Manual

Troubleshooting

Problem
Terminal will not turn on
Cannot get SIM card to lock
into position
The BGAN LaunchPad or
web UI will not connect to
the terminal
Possible Cause
Power switch not on
No ignition sense
Fuse is blown
SIM is not correctly oriented for insertion
No interface connection between the terminal
and computer
Your computer is configured with a static IP
address in the wrong subnet. Default UT IP
address is: 192.168.128.100
Possible Solution
Check the power switch is
in the ON position and
LED is on
Check positive voltage is
applied to the ignition
sense pin of the power
connector
Remove fuse and check.
Refer to Installation
Manual
Ensure the SIM is pressed
firmly into the SIM slot
Ensure the SIM is
oriented as shown in on
the terminal and in the
Install Guide
Ensure there is a WLAN
or Ethernet connection
between the terminal and
computer, see User
Guide
Check the IP
configuration settings on
your computer.
Enable DHCP or use a
static IP address in the
same subnet as the UT
local IP address. Default
UT IP address is:
192.168.128.100

Troubleshooting
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