Basic Troubleshooting - Denon HEOS HomeCinema HS2 Owner's Manual

Contents

Basic troubleshooting

No sound
Is HEOS HomeCinema's volume turned up? (Don't laugh; we do this one ourselves all the time.)
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Is HEOS HomeCinema muted (if so, the front LED is slowly blinking.).
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Is the audio source a volume-controlled television or cable/satellite box output? If so, you must turn up the volume of the
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television or cable/satellite box to send adequate signal-level to HEOS HomeCinema. (For this reason it is best to choose fixed-
level outputs where possible; some televisions have separate physical outputs, other employ on-screen menu settings to
manage this.)
Check connections: remember that HEOS HomeCinema auto-prioritizes multiple incoming signals, selecting HDMI, optical-
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digital, coaxial-digital, and analog-mini plug, in that order. Confirm that the television is routing audio to the appropriate output;
there may be TV-menu settings to manage this.
No subwoofer sound, sound interrupted, or noise occurring
Check that the Status LED is lit in blue on the subwoofer. When the Status LED is lit in amber, disconnect from the wall outlet
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and then reconnect to it, or try to pair again.
When there is an obstacle between the soundbar and the subwoofer, remove it or place the subwoofer closer to the soundbar.
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Setup Use
Solution
Solution
Troubleshooting Troubleshooting
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Status LED Appendix
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