BASIC TROUBLESHOOTING
My Sound bar won't connect to my network
Make sure your mobile device is connected to your wireless network before setting up your sound bar.
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Alternatively, you can connect your sound bar to your network router using an Ethernet cable (sold separately).
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Once connected via Ethernet, the HEOS App should recognize the sound bar and you can manually move it to your
wireless network using "Settings" - "My Devices" - "(Device Name)" - "Advanced" - "NETWORK SETTINGS".
I don't hear the TV sound coming from the sound bar
Check cable connection between the sound bar and your TV and other devices. Ensure cables are fully connected and
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connected to the right ports.
Ensure that TV Speakers are "Off" in your TV settings menu*
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If you are using HDMI eARC/ARC as your connection between your sound bar and your TV, ensure that "ARC" setting is
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"On" in your TV settings**
* Note: "TV Speakers" settings may be labeled as Receiver, or External speakers depending on your make of TV.
** Note: Not all TV's have these settings.
Verify that CEC functions are enabled in your TV's Settings Menu.
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Check that your sound bar is assigned to correct the input source. To find which input the sound bar is currently set to,
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open the HEOS App and navigate to "Music" View > "Settings" > "My Devices" > "TV Input".
To update the connection go to "Music" View > "Settings" > "My Devices" > "TV Input" > Select the Input type that
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currently connects your sound bar and your TV.
Music cuts out or delays sometimes
Make sure your Internet connection is operating correctly.
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If you are sharing your network with other users or devices, they may be using most of your bandwidth (especially if they
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are streaming video).
Make sure your sound bar is within range of your wireless network.
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Make sure your sound bar is not located near other electronic devices that could interfere with it's wireless connectivity
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(like microwave ovens, cordless phones, TVs, etc...). *
* Connect your sound bar to your network using an optional Ethernet cable if possible.
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