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BASIC TROUBLESHOOTING
My HEOS device won't connect to my network using the audio cable
Make sure your mobile device is connected to your wireless network before setting up your HEOS device.
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Alternatively, you can connect your HEOS device to your network router using the included Ethernet cable. Once connected via
•
Ethernet, the HEOS by Denon App should recognize the HEOS device and you can manually move it to your wireless network
using Settings/My Devices/Device_Name/Advanced/Network Settings.
Music cuts out or delays sometimes
Make sure your Internet connection is operating correctly.
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If you are sharing your network with other users or devices, they may be using most of your bandwidth
•
(especially if they are streaming video).
Make sure your HEOS devices are within range of your wireless network.
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Make sure your HEOS devices are not located near other electronic devices that could interfere with it's wireless connectivity
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(like microwave ovens, cordless phones, TVs, etc...).
Cannot pair a Bluetooth device with the HEOS device
1.
Activate the Bluetooth setting on your mobile device.
2.
Press and hold the Play/Pause button located on the remote control unit for 3 seconds and release the button when you
see a pattern of two green flashes on the status LED.
3.
Select "Denon DHT-S716H" from the list of available Bluetooth devices.
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