Zeroing The Scale; Getting A Royal Mail Refund For Damaged Or Incorrectly Printed Mail In Envelope Printing - Pitney Bowes SendPro С User Manual

5. Place your envelope face up, flap down into the feeder. Be sure to slide the envelope flap under
the edge of the feed deck.

Zeroing the scale

Zero the scale to set the weight to zero.
Make sure there is nothing on the scale when you zero the scale.
1. Tap Envelope Printing on the Home screen.
2. Tap the weight button.
3. Tap Scale on the weighing method screen.
4. Tap Zero Scale.
5. Tap Cancel to return to the Envelope Printing screen.
Getting a Royal Mail refund for damaged or incorrectly
printed mail in Envelope Printing
Once you print a meter impression (or indicia), the postage amount is deducted from the funds on your
device, even if the printing is illegible. Therefore, it is important to ensure the correct value is displayed
before printing postage.
For up-to-date refund guidelines, refer to the Royal Mail website.
To request a refund via Royal Mail:
1. Don't post the items.
2. Remove the contents and start again with a new envelope.
Pitney Bowes User Guide November 2020
6 • Printing on envelopes
80