Pitney Bowes SendPro С User Manual page 126

Contacting Pitney Bowes
Your system information
Be sure to have the following information available before contacting Pitney Bowes Technical Support:
Product Name: SendPro C, SendPro+ device
l
PCN and serial number: check the label under the front cover of the machine.
l
Problem Description:
l
What is happening and when
o
Are there any error messages displaying?
o
Attempts to fix:
l
What steps have you already tried to fix the problem?
o
If you tried, what happened?
o
Technical and Account Support:
Visit our website at:
https://www.pitneybowes.com/uk/support
Pitney Bowes Supply Line
Visit our website at (copy the URL and paste it into a browser):
https://www.pitneybowes.co.uk/shop/home/en-uk/storeuk
Note: Customer service representatives are available 9 am to 5 pm, Mon-Fri excluding public holidays.
Pitney Bowes User Guide November 2020
14 • Technical Support
126