Error Messages and Codes
3-42
8400 PEST Description
37,022.40:
37,023.41:
Solenoid or Clutch Troubleshooting Procedure
Step
Questions and Actions
1
Run the appropriate diagnostic test:
37,017.44 = Head Maintenance Clutch
■
37,018.45 = Deskew Clutch
■
37,019.46 = (8500/8550/8560) Main tray
■
pick Clutch
37,019.46 =(8400) Pick Solenoid
■
37,020.47 = (8500/8550/8560)
■
Multipurpose Pick Solenoid
37,020.47 = (8400) Strip Solenoid
■
37,021.48 = (8500/8550/8560) Strip
■
Solenoid
37,022.40 = (8400) Preheat Solenoid
■
37,023.41 = (8500/8550/8560) Head Tilt
■
Solenoid
Did the test pass?
Check the wiring for the affected clutch or
2
solenoid.
Is the wiring damaged?
8500/8550/
8400
8560
37,021.48: 37,024.48:
Troubleshooting Procedure
Step
Questions and Actions
Run the Tray 2 Lift Motor test.
1
Did the test pass?
Check the wiring to the Tray 2 Lift Motor.
2
Is the wiring damaged?
8500/8550/8560 PEST description
Preheat Solenoid Disconnect. The
Preheat Solenoid is not drawing the
expected power from the supply.
Head Tilt Solenoid Disconnect. The
Head Tilt Solenoid is not drawing
the expected power from the supply.
PEST Description
Tray 1 elevator disconnect. The main tray elevator is
not drawing the expected power from the supply.
Phaser 8400/8500/8550/8560 Color Printer Service Manual
Yes
No
Go to Step 3.
Go to Step 2.
Replace the
Replace the
harness.
affected
component.
Yes
No
Replace the
Go to Step 2.
Electronics
Module.
Replace the
Replace the
wiring harness
Tray Lift
Motor.