Copier Problems Solution Chart - Xerox WorkCentre M15 User Manual

DISPLAY
Not Assigned
Polling Error
Line Busy

Copier Problems Solution Chart

The following chart lists some conditions that may occur and the recommended solutions.
Follow the suggested solutions until the problem is corrected. If the problem persists, please
call for service.
CONDITION
The LCD does not turn on
Copies are too light or too dark
Smears, lines, marks, or spots
on copies
Copy image is skewed
Xerox WorkCentre M15/M15i User Guide
MEANING
The speed dial location selected has
no number assigned to it.
When setting up to poll another fax
machine an incorrect poll code has
been used.
The remote fax machine being polled
is not ready to respond to the poll
request.
The remote fax didn't answer
Check that the product is plugged into an electrical receptacle and
ensure that there is power to the receptacle.
Ensure the ON/OFF switch is in the ON position.
If the original is light, use the Lighten/Darken button to darken the
image.
If the original is dark, use the Lighten/Darken button to lighten the
image.
If defects are on the original, press the Lighten/Darken button to adjust
the image.
If no defects are on the original, clean the Document Glass and
underside of the document cover.
If the problem still persists, clean the Drum Cartridge. Refer to
"Cleaning the Drum" on page 10-9.
Ensure that original is positioned correctly on the Document Glass.
Check that copy paper is loaded correctly.
Dial the number manually with the
numeric keypad or assign the number
to a speed dial location.
Enter the correct poll code.
The remote operator should know in
advance that their machine is being
polled and have the machine loaded
with the originals.
Try resending the fax.
SUGGESTED SOLUTION
SOLUTION
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