Warranty; General Warranty; Tank Warranty; Conditions For Installation And Use - A.O. Smith ITES Series Installation, User And Service Manual

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11.1 General warranty

11.2 Tank warranty

11.3 Conditions for
installation and use
0312809_ITES_NLEN_V0.0, 08-11-2019

Warranty

If within one year of the original installation date of a water heater supplied by A.O.
Smith, following verification, and at the sole discretion of A.O. Smith, an assembly or part
(with exclusion of the tank) proves to be defective or fails to function correctly due to
manufacturing and/or material defects, then A.O. Smith shall repair or replace this
assembly or part.
If within 5 years of the original installation date of a water heater supplied by A.O. Smith,
following verification, and at the sole discretion of A.O. Smith, the glass-lined steel tank
proves to be leaking due to rust or corrosion occurring on the water side, then A.O.
Smith shall offer to replace the defective water heater with an entirely new water heater
of equivalent size and quality The warranty period given on the replacement water heater
shall be equal to the remaining warranty period of the original water heater that was
supplied. Notwithstanding that stated earlier in this article, in the event that unfiltered or
softened water is used, or allowed to stand in the water heater, the warranty shall be
reduced to one year from the original installation date.
The warranty set out in articles 1 and 2 will apply solely under the following conditions:
a. The water heater is installed under strict adherence to A.O. Smith installation
instructions for the specific model, and the relevant government and local authority
installation and building codes, rules and regulations in force at the time of
installation.
b. The water heater remains installed at the original site of installation.
c. The water heater is used exclusively with drinking water, which at all times can freely
circulate (a separately installed heat exchanger is mandatory for heating saline water
or corrosive water).
d. The tank is safeguarded against harmful scaling and lime build-up by means of
periodic maintenance.
e. The water temperatures in the heater do not exceed the maximum setting of the
thermostats, which form a part of the water heater.
f. The water pressure and/or heat load do not exceed the maximum values stated on
the water heater rating plate.
g. The water heater is installed in a non-corrosive atmosphere or environment.
h. The water heater is connected to a protected cold supply arrangement, which is:
approved by the relevant authority; with sufficient capacity for this purpose; supplying
a pressure no greater than the working pressure stated on the water heater; and
where applicable by a likewise approved temperature and pressure relief valve, fitted
in accordance with installation instructions of A.O. Smith applying to the specific
model of water heater, and further in compliance with the government and local
authority installation and building codes, rules and regulations.
i. The water heater is at all times fitted with cathodic protection. If sacrificial anodes are
used for this, these must be replaced and renewed when, and as soon as, they are
60% or more consumed. When power anodes are used, it is important to ensure that
they continue to work properly.
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