Warranty - A.O. Smith HSE-VAS-025 User Manual

Warranty

Product Warranty
Your A. O. Smith water heater is warranted against defects arising
from faulty design, workmanship and materials for a period of 24
months from the date of the invoice, subject to the following
conditions:
1. The customer will notify the Company promptly about defects
noticed and give the Company or its Authorised service provider
adequate opportunity to inspect, test and remedy them, for
which the customer will deposit the goods, if necessary, with the
Company's Office / Authorised service provider along with the
original invoice.
2. Special warranty from the date of purchase is subject to the
following conditions:
Heating Element
the parts
3. Inspection and Test Report of the Company's Office / Authorised
service provider will be treated as final & binding under the
warranty for determining the defects, repairs / alterations
required or carried out, or certifying working of the goods
thereafter.
4. The Company or its Authorised service provider will be entitled to
retain any defective part replaced under the warranty.
5. The Company's liability under the warranty will be limited only to
defects which occur under conditions of proper installation,
normal operation and under proper use. It excludes defects
occurring because of abuse, faulty care or maintenance and
repairs / alterations to product or the parts by unauthorised
person.
6. The water heater should not be operated without water inside
the tank. This will make the warranty null and void.
7. In case of dry heating (water heater operated without water
inside the tank), if the water heater or any component of the water heater is damaged, then it
will be repaired / changed on a chargeable basis. After any repair or part replacement in the
water heater, the basic warranty continues as per the actual date of purchase.
8. The customer will have no claim under this warranty in respect of any personal injury, damage
of property or consequential damages, or for utilisation of the goods not in accordance with
the user guide.
9. The inner tank and Heating element need to be cleaned for any deposits / scales periodically
from an Authorised service technician. This will ensure your water heater works efficiently for
longer time.
10. Anode is not included under warranty, the service life of the Anode is determined by the
quality and quantity of the water flowing through. If the Anode is consumed, it needs to be
replaced by an Authorised service technician for efficient protection of the water heater. The
warranty on the tank will be null and void,
11. Warranty does not cover:
plumbing works.
Pressure Reducing Valve or non recommended reducing valve in plumbing lines.
unauthorised service technician.
- 2 + Upto 2 Years Extended Warranty*
- 2 Years
occurring due to site conditions like electrical works and
suroundings due to non usage of Multi Function Safety Valve,
16
7
Warranty
on tank
Upto
4
Warranty**
* Register your product with
the A. O. Smith Customer
Care Centre [ 1800-103-2468
/1860-500-2468. ] within 60
days of purchase and you
will get an extended
warranty on the heating
element.
** 2 years extended
warranty applicable only for
35 & 50 Ltrs. 1 year extended
warranty applicable for
15 & 25 Ltrs.