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Is there an accessory missing?
• Check the contents panel on the box to make sure the part is included with your vacuum cleaner.
Why does my vacuum cleaner have no power?
• Check the battery is inserted correctly into the vacuum cleaner.
• The battery may not be charged. Go to 'Operation'.
• The terminals on the battery and vacuum cleaner may be dirty. Go to 'Maintenance'.
• Battery might be too hot, remove and allow to cool for 1 hour.
• The vacuum cleaner has overheat protection which will cut the machine out. If this has happened, switch off the
vacuum cleaner. Remove and empty the dirt container and check for blockages. Clean the filters and allow the
vacuum cleaner to cool for approximately 1 hour (if you have washed the filters you will need to wait 24 hours
for the filters to fully dry before putting them back into the vacuum cleaner).
Why isn't the light on the vacuum cleaner lit when the battery is charging?
• Check the battery charger is plugged in. Go to 'Operation'.
• Check the battery is inserted correctly into the handheld. Go to 'Operation'.
• The terminals on the battery and vacuum cleaner may be dirty. Go to 'Maintenance'.
Why won't the vacuum cleaner pick up?
• The dirt container may be blocked, empty the dirt container. Go to 'Maintenance'.
• The filters or separator are not correctly fitted. Go to 'Maintenance'.
• The filters may be clogged, clean the filters. Go to 'Maintenance'.
• The brushbar on the Powered Head has not been activated. Go to 'Maintenance'.
• There maybe a blockage in the reach wand. Disconnect from the vacuum cleaner and carefully remove any
blockages. Go to 'Maintenance'.
• Low suction has been selected. Activate the boost mode to increase suction. Go to 'Maintenance'.
• The Powered Head may be blocked. Go to 'Maintenance'.
Why won't the Powered Head brushbar turn?
• The Powered Head brushbar has not been activated. Go to 'Operation'.
• The Powered Head/brushbar may be obstructed. Go to 'Operation'.
• The vacuum, floorhead or reach wand may not be correctly fitted. Reassemble and retry. Go to 'Maintenance'.
• If the brushbar has been obstructed the motor protection sensor may have been activated. The brushbar will
stop and the light on the Powered Head will illuminate red. To reset, remove the Powered Head from the reach
wand/handheld and clear any obstruction. Wait 1 minute before refitting the Powered Head, switch the vacuum
on and press the brushbar on/off button. Go to 'Maintenance'.
Why is dust escaping from the vacuum?
• The filters may be clogged, clean the filters. Go to 'Maintenance'.
Why is the red light on?
• Battery charge is running low (<25%). Go to 'Operation'.
• If the brushbar has been obstructed the motor protection sensor may have been activated. The brushbar will
stop and the light on the Powered Head will illuminate red. To reset, remove the Powered Head from the reach
wand/handheld and clear any obstruction. Wait 1 minute before refitting the Powered Head, switch the vacuum
on and press the brushbar on/off button. Go to 'Maintenance'.
FAQs
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