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4-6 Troubleshooting
Windows 2000 error messages
If a fatal error (STOP error or system error) occurs
while Windows 2000 is starting, the color of the
monitor screen changes to blue and the details of the
error are displayed.
STOP : C000021A(FATAL SYSTEM ERROR)
The Windows logon process.. System process terminated.
Unexpectedly with a status of 0x0000001
(0x00000000 0x00000000).
The system has been shutdown.
crushdump : initializing miniport driver
crushdump : dumping physical memory to disk
Make a note of the message displayed on the screen
and contact your Sony service representative. When an
error of this type occurs, the Digital Media
Workstation automatically generate a memory dump to
a given directory.
You may be asked to provide the memory dump data
to your Sony service representative. Follow the
instructions of the service representative to copy the
data to floppy disks or other media.
Notes
• A message may appear warning that there is
insufficient virtual memory if you reboot the system
after a STOP error or fatal error. Continue with the
boot process.
• Before copying a memory dump file to floppy disks
or other media, start the event viewer and check that a
Save Dump event has been reported in the system
event log. If it has, you can be sure that the memory
dump has been saved.
Other warning messages may appear if errors occur in
internal devices or peripherals such as disks, the
network, or the printer. Make a note of the message
and contact your Sony service representative.
4-28
Chapter 4 Maintenance
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Table of Contents
Troubleshooting
