Avaya S8500 Job Aid page 2

Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later
Verify that you have the correct software and software update (patch). You must install the
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software on the media server with the replaced hard drive, and you might need to install a
software update (patch).
Verify that you have the current license and Avaya authentication files to install on the new
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hard drive. Go to the Remote Feature Activation (RFA) Web site to get them
rfa.avaya.com).
Verify that the customer has a recent backup of all the system and translation files. This is
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critical if the hard drive is not functional.
Verify with the customer that you have access permissions to restore the data from the
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network server.
Pre-site tasks for replacing a hard drive on an S8500 Media Server
9
Task
1 Obtain CD with the correct
software release
2 Get software update (patch), if
appropriate
3 Get all configuration
information for the media
server, for example, IP
addresses, server name, DNS
information, and so forth
Hard drive considerations
If the hard drive is not functional, make sure the customer has a recent backup of the system
files and translations that you can restore after you have replaced the hard drive. If not, the
media server needs to be reconfigured and translations input as if it were a new installation.
See Installing and Configuring the Avaya S8500 Media Server (03-300144) for detailed
procedures. Additionally, some illustrations of software installation and configuration information
appear later in this document.
Except where noted in the following checklist, see Upgrading Software and Firmware— Avaya
S8500, S8700, and S8710 Media Servers (555-245-111) for details on the tasks.
2 Replacing the Hard Drive on the Avaya 8500 Media Server
Description
Retrieve from the customer a CD containing Release 2.x of
Communication Manager.
The Communication Manager software update (patch) file
might be available on the CD. Otherwise, download it to
your laptop from the Avaya Support Web site
www.avaya.com/support). Select Software & Firmware
Downloads > S8700 Media Server > Software Download.
(http://
(http//