Repair Information - Johnson Controls TEC3330-1 Series Quick Start Manual

Table 8: Troubleshooting details
Symptom
The controller displays Board
Mismatch.
The controller displays Controller
Fault.
The Bell icon is displayed on the
TEC home page.
Partial Restore Complete is
displayed when trying to restore
settings from a backup file.
The temperature displayed is lower
than the actual room temperature.
For networked models, the
Online icon does not appear for a
networked controller.
For wireless models, Supervisory
Status = Offline
Some icons are hidden.
The touchscreen is unresponsive.
You do not tap the touchscreen, but
the display acts as if it is tapped,
which causes the display to blink or
toggle between screens.
You need to tap the display at an
offset from a touch point to activate
the display.
1. For common MS/TP troubleshooting information, refer to the MS/TP Communications Bus Technical Bulletin
(LIT-12011034).

Repair Information

If the TEC3000 Series Thermostat Controller fails to operate within its specifications, replace the unit. For a
replacement thermostat controller, contact the nearest Johnson Controls representative.
TEC3000 Series Networked and Wireless Single- or Two-stage Economizer Thermostat Controllers Quick Start
1
(Part 3 of 3)
Probable causes
The I/O board that the display
board is currently attached to
does not match the one that
initially shipped with the display
board.
A hardware failure is causing the
two boards to incorrectly identify
themselves.
An internal fault was detected
and the controller was unable to
recover.
The fault has been detected on
the TEC.
Not all of the items in the backup
file have been restored. This
error can be caused by a value
being out of the minimum or
maximum range in the backup
file. It may also occur if there are
inconsistencies in the reliability of
a setting in the backup file and on
the TEC device.
Cold air drafts are entering the
back of the TEC.
Air is being forced through the
TEC from a nearby vent.
There is improper field bus
wiring.
The supervisory controller is not
communicating with the TEC.
The TEC is not mapped to a JCI
Supervisory System. The WNC
Gateway is not communicating
with the TEC.
Lockout levels are used or the
icons are hidden due to the
display settings.
You tap the display or touch the
controller within 5 mm of the
display when power is applied to
the controller.
Guide
28
Solutions
Attach the display board to the correct I/O board.
Order replacement units and return the affected
devices to Johnson Controls under the RMA
program.
Order replacement units and return the affected
devices to Johnson Controls under the RMA
program.
See Table 7 for TEC fault causes and resolution.
1. Create a Backup file on a USB drive for the
TEC that is showing the issue.
2. Edit the backup file created in the previous
step on a PC to reflect the desired settings.
3. Verify that the modified values are within
minimum and maximum range in the backup
file.
4. Restore the settings from the newly edited
backup file on the TEC.
Seal any holes behind the TEC to reduce drafts.
Move the location of the TEC or change the
venting to prevent air from being forced through
the TEC.
Refer to the MS/TP Communications Bus
Technical Bulletin (LIT-12011034).
1. Map the TEC into a JCI Supervisory system.
2. Verify that the PAN's WNC Gateway is online.
3. Add ZFR Pro Routers/Repeaters into the
wireless system.
See Table 4 for lockout levels and access details.
Reboot the controller. Do not interact with the
controller until the home screen displays.