Beginning Troubleshooting And Problem Analysis; Determining The Problem Analysis Procedure To Perform - IBM Power System Series Problem Analysis, System Parts, And Locations

Beginning troubleshooting and problem analysis

This information provides a starting point for analyzing problems.
This information is the starting point for diagnosing and repairing systems. From this point, you are guided
to the appropriate information to help you diagnose problems, determine the appropriate repair action,
and then complete the necessary steps to repair the system.
Note: Update the system firmware to the latest level before you start problem analysis. If you update the
system firmware, you will have the latest available fixes and improvements for error handling, reporting,
and isolation. For instructions about updating the system firmware, see Getting fixes.
What type of problem are you dealing with?
You do not know the type of problem.
A baseboard management controller (BMC) access
problem occurred.
The system does not power on (the power button
or the BMC power on command does not power on
the system).
A system firmware boot failure occurred (the
system started but was not able to boot to the
Petitboot menu).
A video graphics array (VGA) monitor problem
occurred (the system started but no video is
displayed on the monitor).
An operating system boot failure occurred (the
system booted to the Petitboot menu but the
operating system did not start).
A sensor on the sensor readings GUI display is red. Go to "Resolving a sensor indicator problem" on
A processor, memory, power, or cooling hardware
failure occurred.
Missing or faulty PCIe adapter or device.
You have an FQPSPxxxxxxx event code.

Determining the problem analysis procedure to perform

Learn how to identify the correct problem analysis procedure to perform.
About this task
To determine the correct problem analysis procedure to perform, complete the following steps:
Procedure
1. After you apply power to the system, are the power supply LEDs green (either steady or flashing)?
If
Yes:
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Copyright IBM Corp. 2017, 2019
Then
Continue with the next step.
Problem analysis procedure
Go to "Determining the problem analysis
procedure to perform" on page 1.
Go to "Resolving a BMC access problem" on page
2.
Go to "Resolving a power problem" on page 5.
Go to "Resolving a system firmware boot failure"
on page 5.
Go to "Resolving a VGA monitor problem" on page
7.
Go to "Resolving an operating system boot failure"
on page 7.
page 9.
Go to "Resolving a hardware problem" on page
10.
Go to Resolving a PCIe adapter or device problem.
Go to FQPSPxxxxxxx Event Codes.
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