Beginning Troubleshooting And Problem Analysis; Determining The Problem Analysis Procedure To Perform - IBM Power Systems 7063-CR1 Service Manual

Beginning troubleshooting and problem analysis

This information provides a starting point for analyzing problems.
This information is the starting point for diagnosing and repairing systems. From this point, you are
guided to the appropriate information to help you diagnose problems, determine the appropriate repair
action, and then complete the necessary steps to repair the system.
Note: Update the system firmware to the latest level before you start problem analysis. If you update the
system firmware, you will have the latest available fixes and improvements for error handling, reporting,
and isolation. For instructions about updating the system firmware, see Getting fixes.
What type of problem are you dealing with?
You do not know the type of problem.
A baseboard management controller (BMC) access
problem occurred.
The system does not power on (the power button or the
BMC power on command does not power on the
system).
A system firmware boot failure occurred (the system
started but was not able to boot to the Petitboot menu).
A video graphics array (VGA) monitor problem occurred
(the system started but no video is displayed on the
monitor).
An operating system boot failure occurred (the system
booted to the Petitboot menu but the operating system
did not start).
A processor, memory, power, or cooling hardware failure
occurred.
Missing or faulty PCIe adapter or device.

Determining the problem analysis procedure to perform

Learn how to identify the correct problem analysis procedure to perform.
To determine the correct problem analysis procedure to perform, complete the following steps:
1. After you apply power to the system, are the power supply LEDs green (either steady or flashing)?
If Then
Yes: Continue with the next step.
No: Go to "Resolving a power problem" on page 4.
2. Can you access the baseboard management controller (BMC) across the network?
If Then
Yes: Continue with the next step.
No: Go to "Resolving a BMC access problem" on page 2.
© Copyright IBM Corp. 2017, 2019
Problem analysis procedure
Go to "Determining the problem analysis procedure to
perform."
Go to "Resolving a BMC access problem" on page 2.
Go to "Resolving a power problem" on page 4.
Go to "Resolving a system firmware boot failure" on
page 5.
Go to "Resolving a VGA monitor problem" on page 5.
Go to "Resolving an operating system boot failure" on
page 6.
Go to "Resolving a hardware problem" on page 8.
Go to "Collecting diagnostic data" on page 35. Then, go
to "Contacting IBM service and support" on page 35.
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