Returning A Qfx5120 Chassis Or Components; Returning A Qfx5120 Switch Or Component For Repair Or Replacement - Juniper QFX5120 Series Hardware Manual

Returning a QFX5120 Chassis or Components

IN THIS SECTION

Returning a QFX5120 Switch or Component for Repair or Replacement | 151

Locating the Serial Number on a QFX5120 Switch or Component | 152
Contacting Customer Support to Obtain Return Material Authorization | 154
Packing a QFX5120 Switch or Component for Shipping | 155
Returning a QFX5120 Switch or Component for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair or replacement,
follow this procedure:
1. Determine the serial number of the chassis if you need to return the switch. If you need to return one
or more components, determine the serial number for each component.
2. Obtain an RMA number from JTAC as described in
Material Authorization" on page
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping.
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html
"Contacting Customer Support to Obtain Return
154.
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151