Siemens Synco OZW772 Series Commissioning Instructions page 40

Fault message,
E-mail
Reset fault messages
40 / 176
Siemens
Building Technologies
A fault message is sent to the appropriate message receiver and the reason
displayed if an e-mail cannot be sent error-free to a message receive.
A specific cause can originate in different sources. The problem must be solved
accordingly.
Cause
---
Network cable
DNS setting
Address mail server
Port number mail server
E-mail address receiver
Authentication mail
server
The fault message is reset if:
· The next e-mail is error free.
· A manually triggered "Test message receiver" is successful.
· The message receiver is deactivated.
Web server OZW772... V6.0
Commissioning
Cause of error
No error
No network cable or
no active network
connected.
DNS server could not be
reached or no guaran-
teed network connection.
Address mail server not
discovered by DNS
server.
Mail server refuses
connection or does
not answer.
Invalid E-mail address.
Mail server refuses
connection.
Inconsistent Mail server
response. "Authentication
mail server" contains
different errors.
Encrypted mail server
(i.e. with TLS = Transport
Layer Security) may not
be supported.
Solution
---
Connect cable or active
network. LEDs must be lit
at Ethernet connection.
Check Setting DNS
server, Default gateway,
or network connection.
Check Address mail
server, Default gateway,
or network connection.
Check Port number mail
server.
A company proxy server
may block Internet con-
nection.
Check E-mail address.
Check "Authentication
mail server = Yes"
and user name and
Password.
An invalid "E-mail
address sender" can
also result in this error.
CE1C5701en
2015-10-12