AT&T Merlin 206 Manual page 12

9. Off-Site Message Alert
Call into the Classic Mail using an outside line
Leave a message in a mailbox that has Off-Site Message Alert activated
Verify the pager or off-site telephone number is contacted by the Classic Mail.
Troubleshooting
If the Classic Mail does not call an outside telephone number to deliver a new message, check the following items:
Confirm that the Classic Mail is not blocked from dialing out on the outside telephone lines. If any of the
Merlin Voice Terminal ports connected to the Classic Mail are call restricted remove this restriction. Verify
the line blocking defined for the Classic Mail. If all lines have been blocked for Off-Site Message Alert,
reprogram the Classic Mail to allow at least one line to dial out. Make certain that all lines that the Classic
Mail is allowed to use for Off-Site Message Alert are not inbound-only lines.
System Reference Guide - Page 98
Fast Track: 6 - 3
If the Classic Mail is not activating a pager check the items listed above first. If you do not uncover the source of
the problem, manually activate the pager. If you can't do this manually, contact the pager service provider. If
you successfully activate the pager then the likely cause of the failure is an incorrect dialing sequence. To
determine the correct dialing sequence you must estimate the timing of two events. First manually determined
approximate time in seconds that it takes for the paging service to answer your call and beep to indicate that
digits may now be entered. Next determine how long (in seconds) the paging service allows for entering the first
digit before the disconnecting. When setting up the dialing sequence, include a long enough timed pause after
the dialing number to allow the paging service to answer but not so much that it disconnects before the Classic
Mail dials digits for display or pager identification.
Mailbox User's Guide - Page 31
10. Blocking Lines for Off-Site Message Alert
Call into the Classic Mail using an outside line
Busy out all but the blocked line/s.
Leave a mesage in a mailbox that has Off-Site Message Alert activated
Verify the Classic Mail does not call out on any of the blocked lines
Troubleshooting
If the Classic Mail calls out on the blocked line, double check the line number and make certain that is has been
corrrectly defined to the Classic Mail.
System Reference Guide - Page 97
Fast Track: 6 - 3
Classic Mail Installation Package - Page 12