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AT&T MERLIN 410 Administration Manual

With feature package 2
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See also: Service Manual , User Manual
AT&T
™
MERLIN
COMMUNICATIONS SYSTEM
ADMINISTRATION MANUAL:
MODELS 206,410, AND 820
WITH FEATURE PACKAGE 2

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Summary of Contents for AT&T MERLIN 410

  • Page 1 AT&T ™ MERLIN COMMUNICATIONS SYSTEM ADMINISTRATION MANUAL: MODELS 206,410, AND 820 WITH FEATURE PACKAGE 2...

  • Page 2: Table Of Contents

    Table of Contents Introduction The Control Unit The Three Types of Cartridges Features and Benefits Fixed Features Programmable Features System Features Optional Features and Equipment Basic Administration The Administrator/Attendant Voice Terminal Setting Switches on the Control Unit Entering Administration Mode Line Administration Connecting Lines to the Control Unit Assigning Lines to Line Buttons...

  • Page 3: Introduction

    Introduction Most people can effectively use their MERLIN communications system voice ter- minal by reading the User's Guide: Models 206, 410, and 820 with Feature Package 2. As administrator, however, you will want more detailed information about all the options available with Feature Package 2. This manual provides you with information on how to customize the MERLIN system to meet the needs of your business.

  • Page 4: Available Features

    Available Features Line buttons with lights make it easy to keep track of One-touch dialing of numbers you call often. calls. Convenient access to your frequently called intercom Flexible calling within your business. numbers. Program the features you want on your phone. Easy transfer of calls to someone else.

  • Page 5: The Control Unit

    The Control Unit The control unit is the center of the MERLIN system in that, one way or another, everything connects to it. Feature Package 2, which contains the software that enables you to customize your MERLIN system, is a cartridge that plugs into your control unit. It can be used with the control unit for Models 206,410, or 820.
  • Page 6 9. Line and Voice Terminal Modules (Model 820 only) These modules contain jacks for telephone company lines and jacks for voice terminals. Three types are available: 2 lines/5 voice terminals, 0 lines/5 voice terminals, and 2 lines/0 voice terminals. You can have as many as four modules for a maximum of eight lines and twenty phones.

  • Page 7: The Three Types Of Cartridges

    THE THREE TYPES OF CARTRIDGES 12. Type I Cartridges Give You Custom Features Feature cartridges contain the software that enables you to customize your system. You have Feature Package 2, one of a family of feature cartridges designed for the Type I slot.

  • Page 8: Features And Benefits

    Features and Benefits This section describes all the features available with Feature Package 2. As system administrator, you will make decisions about how the system should operate and about which features best meet the needs of your business. To operate the features, consult the User’s Guide: Models 206, 410, and 820 with Feature Package 2.

  • Page 9: Fixed Features

    Fixed Features BENEFITS FEATURE DESCRIPTION Makes it possible for someone • Answer another person’s phone Call Pickup without leaving desk. who hears a voice terminal ringing to answer it from another voice • People who move around from one place to another can answer calls terminal.
  • Page 10 Fixed Features (continued) BENEFITS FEATURE DESCRIPTION Automatic Hold Release • Know immediately when person Automatically opens line when person on hold hangs up. Green on hold hangs up. light next to button goes off. • Unused line is not kept busy unnecessarily.
  • Page 11 Fixed Features (continued) BENEFITS FEATURE DESCRIPTION Provides a timed switchhook flash • Access features of Centrex or PBX Recall for use of MERLIN system with system without having to worry Centrex or PBX systems. Also about timing a "flash." allows people without Centrex or •...

  • Page 12: Programmable Features

    Programmable Features BENEFITS DESCRIPTION FEATURE • No need to touch a button to Auto Answer-Intercom Automatically turns on the optional answer an intercom call. Hands-Free Unit when receiving an intercom call. • No need to find a free line or touch Automatically selects a free line Automatic Line Selection a button.
  • Page 13 Programmable Features (continued) BENEFITS FEATURE DESCRIPTION Touching a programmed button • Saves time in dialing. Outside Auto Dial • Dial a frequently called outside automatically dials the outside number it represents. number with one-touch convenience. • No need to remember or look up numbers.
  • Page 14 Programmable Features (continued) DESCRIPTION BENEFITS FEATURE Touch-Tone Enable • Businesses that use rotary lines Generates Touch-Tone signals on rotary lines. can access alternate long- distance services, banking-by- phone, credit card authorization, and other electronic services that require Touch-Tone dialing. • Can be programmed into Auto Dial sequence using Transfer button.

  • Page 15: System Features

    System Features—For Administrator Only FEATURE DESCRIPTION BENEFITS • Gives users of 5-button voice Button-Free Line Operation Enables users to have access to all lines without using up buttons. terminals more buttons for custom features. • Prevents telephone abuse. Call Restriction Enables administrator to adjust any •...

  • Page 16: Optional Features And Equipment

    Optional Features and Equipment DESCRIPTION BENEFITS FEATURE Provides a connection for alerting • Alert people in noisy areas that Extra Alert telephone is ringing. devices such as bells, horns, or Required Equipment: strobe lights in up to three different • Type III cartridge in control unit areas of building.

  • Page 17: Basic Administration

    Basic Administration This section guides you through the administration procedures required to get your MERLIN system up and running. A later section tells you how to customize your system further. Complete customization of your MERLlN system involves a series of administration procedures at the control unit, at the administrator/attendant voice terminal, and at individual voice terminals.

  • Page 18: Entering Administration Mode

    NOTE: If you have a Model 820, the name of the Toll Prefix/Area Code switch is engraved on the faceplate of the control unit. If you have a Model 206 or 410, a plastic label that identifies this switch is supplied with the Feature Package 2 cartridge. 4.

  • Page 19: Line Administration

    LINE ADMINISTRATION Connecting Lines to the Control Unit Once you have set control unit switches and entered administration mode, you are ready to connect telephone lines to your control unit. Simply plug the lines into the line jacks labeled A, B, C, etc. on the control unit. These jacks correspond to buttons on the phones.

  • Page 20: Initial Features Assignments

    For Non-Square Systems You may not want your system to be "square". For instance, you may have a WATS line that you want to appear only on a few voice terminals. Or you may want a line to serve as a personal line for someone’s exclusive use. For cases like these, you will first assign all the lines that will appear on all voice terminals in the system (fewer than the total number of lines).

  • Page 21: Initial Feature Assignments

    Initial Feature Assignments Model 206 Voice Terminals 1-5 Model 410 and 820 Voice Terminals 11-29 34-Button 10-Button 5-Button Do Not Disturb Outside Privacy Outside Or Line D Or Line H Auto Dial Auto Dial Outside Outside Outside Outside Auto Dial Auto Dial Auto Dial Auto Dial...
  • Page 22 Initial Feature Assignments Administrator/Attendant Voice Terminal Voice Terminal 0 on Model 206 Voice Terminal 10 on Model 410 and 820 Normal Mode Outside Intercom Intercom Privacy Auto Dial Auto Dial Auto Dial Or Line H Or Line D Outside Intercom Outside Intercom Auto Dial...
  • Page 23 Administrator/Attendant Voice Terminal Voice Terminal 0 on Model 208 Voice Terminal 10 on Model 410 and 820 Administration Mode Intercom Intercom L i n e D Line H Auto Dial Auto Dial Intercom Intercom L i n e C Line G Auto Dial Auto Dial Intercom...

  • Page 24: Customizing Other Options In The System

    Customizing Other Options in the System As the person who administers the MERLIN system, you will know more about its capabilities than anyone else in your office. With good planning on your part, the system can be fine-tuned to work with maximum efficiency both for the business as a whole and for each individual user.

  • Page 25: System Speed Dial

    SYSTEM SPEED DIAL System Speed Dial numbers are numbers that you, the administrator, program into the MERLIN system memory. Users can access them by dialing a three-character code. The codes are #60 to #99. You may program System Speed Dial in order to give all users in the system access to numbers frequently dialed at your business, such as a warehouse number or a branch office.

  • Page 26: Transfer Return

    The MERLIN system has preassigned paging groups, each consisting of three voice terminals. Voice terminals 11, 12, and 13 constitute the first group, 14, 15, and 16 the second group, etc. You need not administer group paging if the preassigned groups are satisfactory.

  • Page 27: Instructions For Button-Free Line Operation

    In button-free line operation, there are no visual indicators to help keep track of incoming calls. You do not know which lines calls come in on. But it’s still easy to place and receive calls. To place a call, just lift the handset. The MERLIN system selects a free line for you.

  • Page 28: System Reset

    You can access most MERLIN features in the same way everybody else does, but for call handling, note the following: • If you want to hold a call, touch Hold. • To return to a held call, dial # • You can program # onto a button by entering program mode, touching the button you want to program and dialing •...

  • Page 29: Programming Individual Voice Terminals To Meet Office Priorities

    Programming Individual Voice Terminals to Meet Office Priorities After you have finished adjusting the control unit and administering features from the administrator/attendant voice terminal, you can then turn to more specific features that depend on how you run your office. If you wish, you may program individual telephones to coordinate with your office’s systems and priorities.
  • Page 30 When first installed, your MERLIN system automatically selects the first available line for every telephone in the order A, B, C, D, E, F, G, H. Through programming, you can make the Automatic Line Selection feature even more useful by configuring it to meet the particular needs of your business.

  • Page 31: Programming Individual Voice Terminals To Meet Personal Priorities

    Programming Individual Voice Terminals to Meet Personal Priorities As system administrator, you may have to decide which custom features certain voice terminals should have, taking into con- sideration the individual’s needs and the capabilities of the voice terminal. The initial features diagram on page 20 shows what features are automatically assigned to the voice terminals, and the Feature Programming Chart below lists the program- ming codes you need in order to assign other features to programmable buttons.
  • Page 32 Feature Programming Chart (continued) Feature Programming (Suggested Button Label) Description Code Notes Outside Auto Dial Dial outside numbers or Dial 90 + an out- PBX or Centrex feature side number. codes with one touch. Name or L o c a t i o n Privacy Prevent people from join- Dial...

  • Page 33: Programming Tips For The 34-Button Voice Terminals

    PROGRAMMING TIPS FOR 34-BUTTON VOICE TERMINALS How you program a 34-button voice terminal depends on the person for whom you’re programming it. If it’s for an attendant, refer to specific information on page 33 of this manual. If you are programming for someone other than an attendant, here’s some information that may be helpful.

  • Page 34: Transferred Calls

    As already explained, people with 5-button voice terminals have buttons and lights for a maximum of four outside lines corresponding to the left column of a larger voice terminal. The system may have more outside lines than can show up on a phone with five buttons.

  • Page 35: Special Lnformation For The System Attendant

    Special Information for the System Attendant Many businesses have a system attendant, a person who answers most calls and passes them along to other people in the office. An attendant can also take messages and place outside calls. The main attendant voice terminal (0 or 10) also serves as an administration voice terminal.

  • Page 36: Intercom Auto Dial

    The person to whom the call is transferred hears a distinctive transfer-ringing and lifts the handset. If the call is not picked up, it returns to the attendant’s phone. 2. With voice announcement. To let the person to whom the call is being transferred know who’s calling.

  • Page 37: Troubleshooting Chart

    Troubleshootlng Chart If something goes wrong in the operation of your MERLIN system, use the following troubleshooting chart to determine the possible cause of the problem. In many cases, you can clear the trouble yourself without the need for a service call. Do This Trouble Possible Cause...
  • Page 38 Troubleshooting Chart (continued) Trouble Possible Cause Do This The voice terminal will not stop ringing. The T/P switch may be set to P • Slide the T/P switch to the center position. (Program). One custom feature does not work, but The feature was not programmed •...

  • Page 39: Index

    Index Administration Mode, 17, 22 Last Number Redial, 11 Administrator/Attendant Voice Line Administration, 18 Terminal, 16, 21 Line Request, 9 Administration Mode, 22 Loudspeaker Paging, 15 Automatic Answer-Intercom, 11 Automatic Line Selection, 11, 28-29 Message Waiting, 9, 35 Monitor-on-Hold, 9 Button-Free Line Operation, 25-27 Music-on-Hold, 15 Call Pickup, 8...

  • Page 40: Quick Reference Guide To Administration Procedures

    Quick Reference Guide to Administration Procedures This chart summarizes the administrative procedures described in this manual. If you need more information about a pro- cedure, refer to the pages listed. Before you perform any of the following procedures, enter administration mode by following these steps: •...
  • Page 41 Quick Reference Guide (continued) Instructions For Use Procedure ADMINISTERING OTHER SYSTEM OPTIONS (continued) • Dial a Group Page code ( 70 through 79) depending on which Group Paging of the ten groups you want to administer. (You can assign no more than three phones to each group.) (See page 24.) •...
  • Page 42 AT&T MERLIN is a trademark of AT&T. COM KEY and TOUCH-A-MATIC are registered trademarks of AT&T. © Copyright 1985 AT&T. Printed in U.S.A. 999-504-136 IS Issue 2 September 1985...

This manual is also suitable for:

Merlin 206Merlin 820

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