AT&T MERLIN 820 Administration Manual
With feature package 1
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Also See for MERLIN 820:
- Service and maintenance manual (105 pages) ,
- Installation manual (40 pages) ,
- Administration manual (42 pages)
Related Manuals for AT&T MERLIN 820
Summary of Contents for AT&T MERLIN 820
- Page 1 AT&T ® MERLIN COMMUNICATIONS SYSTEM ADMINISTRATION MANUAL: MODELS 206 AND 410 WITH FEATURE PACKAGE 1...
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Page 2: Table Of Contents
Table of Contents Page How to Use This Manual The MERLIN Voice Teminal Setting the Control Unit Mode 206 and 410 Control Units Setting the Switches Reviewing Your MERLIN System’s Fixed Features Uses and Benefits of Fixed Features Selecting and Programmming Custom Features Uses and Beneftis of Custom Features Initial Feature... -
Page 3: How To Use This Manual
How to Use This Manual The MERLIN communications system provides you with features that give your business many expanded communications capabilities. voice terminal Each (MERLIN system telephone) comes with features already assigned that allow you to transfer calls, put people on hold, and setup conference calls. You can program other features onto the system and onto individual voice terminals, such as one-touch dialing of outside or intercom numbers or one-touch redialing of a number you have saved. -
Page 4: The Merlin Voice Teminal
The MERLIN System Voice Terminal 1. Adjust the volume of your voice terminal’s speaker and 5. Program custom features onto available buttons. ringing by using the volume control. 6. Use Conference, Drop, Transfer, and Hold for efficient 2. Test your voice terminal and program custom features call-handling. -
Page 5: Setting The Control Unit
Setting the Control Unit Your MERLIN system control unit connects lines from the telephone company and the individual voice terminals in your business. The software in its cartridges lets you program features, and it can accommodate optional cartridges that pro- vide still more features. - Page 6 MODEL 206 CONTROL UNIT MODEL 410 CONTROL UNIT...
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Page 7: Reviewing Your Merlin System's Fixed Features
Reviewing Your MERLIN System’s Fixed Features Fixed features are built into the system and require no special programming. Some fixed features, such as Conference, Drop, Transfer, and Hold, are associated with factory-labeled buttons on your voice terminal. (See "The MERLIN System Voice Terminal,"... - Page 8 Uses and Benefits of Fixed Features (continued) Uses and Benefits Feature Monitor-on-Hold Makes it possible for a person who is put on hold to turn on the speaker, hang up, and go back to work until he or she is taken off hold. Continue working until the other person returns to the call.
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Page 9: Selecting And Programmming Custom Features
Selecting and Programming Custom Features With the MERLIN system it is possible to assign and reassign programmable features to available buttons on the voice terminal. (See “Initial Feature Assignments,” page 9.) Thus, people in your telephone system can customize their voice terminals by selecting the custom features that best suit their individual needs. -
Page 10: Initial Feature Assignments
INITIAL FEATURE ASSIGNMENTS When your MERLIN communications system voice terminals are first installed, they have the features shown below. If the individual voice terminal users want to program different custom features onto these buttons than those already assigned to their voice terminals, they can choose custom features from the chart on page 8. -
Page 11: Basic Programming Instructions
BASIC PROGRAMMING lNSTRUCTIONS To program and reprogram custom features onto available buttons on a voice ter- minal, follow these simple directions. Label the button(s) you want to program. Slide the T/P (Test/Program) switch on the left side of the voice terminal to the P (Program) position. - Page 12 F e a t u r e P r o g r a m m i n g C h a r t Feature Name Programming Code Notes (Suggested Button Label) Auto Answer-Intercom Dial Auto-Answer Intercom Dial These features require a button with a light. Do Not Disturb Do Not Disturb Privacy...
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Page 13: Programming Line Ringing Options
PROGRAMMING LINE RINGING OPTIONS You can program how and when incoming calls ring on each outside line at each voice terminal. When your system is installed, the lines at each voice terminal ring immediately when a call comes in on them. However, you can change this by pro- gramming some lines to ring at one voice terminal, other lines at Other voice terminals, or the same line to ring differently at different voice terminals. -
Page 14: Automatic Line Selection Sequences
itial Automatic Line Selection order for voice terminals plugged into the Model 206 control unit and those plugged into the Model 410 control unit appears below. Line D Line C MODEL L i n e B MODEL L i n e A However, a different order for the Automatic Line Selection maybe more efficient for your voice terminals. -
Page 15: Special Information For The System Attendant
Special Information For The System Attendant Many businesses have a system attendant or receptionist, a person who answers the calls and transfers them to other people in the office. If your business has an at- tendant, you will want to make sure that he or she reads and understands the following information about assigning line ringing options, transferring calls, and using Inter- com Auto Dial buttons and a headset. -
Page 16: Transferring Calls With Intercom Announcement
Transferring Calls with Intercom Announcement With an extra step, the person to whom the call is transferred can be toId who is calling: Transfer. 1. Touch 2. Touch Intercom. 3. Touch the Intercom Auto Dial button or dial the intercom number of the person to whom the call is being transferred. -
Page 17: Moves And Changes
Moves and Changes Your MERLIN system can expand as your company grows and as your communica- tion needs increase. It is simple to increase its capacity, and since the system is modular in design, you can add features and accessories. In addition, every com- ponent in the MERLIN system is portable, so if your business moves, your MERLIN system can move with you. -
Page 18: Uses And Benefits Of Optional Features
Uses and Benefits of Optional Features Feature Uses and Benefits Extra Alert Makes it possible to provide an audible or visual signal, such as bells, horns, or strobe lights, in three different areas of the building. Your business must supply alerting devices. Required equipment: Alert people in noisy areas that the phone is ringing. -
Page 19: Isolating And Correcting Troubles
Isolating and Correcting Troubles If something goes wrong in the operation of your MERLIN system, use the following troubleshooting chart to determine the possible cause of the problem. In many cases, you can clear the trouble yourself without the need for a service call. Troubleshooting Chart Trouble Possible Cause... - Page 20 Troubleshootlng Chart (continued) Trouble Possible Cause Do This The volume control is turned off. Turn up the volume. The voice terminals do not ring. The lines are programmed not to ring. Program line ringing as desired. The Do Not Disturb feature is Touch Do Not Disturb to deactivate the activated.
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Page 21: Index
Index Headset, 17 Adding Features and Accessories, Privacy, 8 16 - 17 Using the Headset. See System Programmable Line Ringing, 8, 12 Attendant Auto Answer-Intercom, 8, 10 Delayed Ring, 12 Headset Adapter, 17 Immediate Ring, 12 Automatic Line Selection, 8, 12 - 13 Hold, 6 No Ring, 12 Basic Programming Instructions, 10... - Page 22 AT&T Information Systems...