AT&T Merlin 206 Manual page 10

5. . Call Routing Map
Select a call routing option
Verify that the correct action takes place
Repeat the previous steps until all options for the day and night Call Routing maps have been tested
Troubleshooting
Problems with the call routing map usually involve making incorrect entries to create a path or failing to save the
Call Routing map after it has been completed. Confirm that all Call Routing paths have been defined.
System Reference Guide - Page 87
Fast Track: 2
6. Attendant's Intercom Number
Press 0 to transfer to the attendant
Verify that the correct intercom rings
Troubleshooting
If you press 0 and are not transferred to the Attendant, or if you are transferred to the wrong intercom, use the Set
Attendant's Intercom Number option to confirm the correct Attendant Intercom number. If the Attendant's
Intercom is correct, connect a 34 button Merlin Voice Terminal to the Merlin Control Unit at port 10. Try to
transfer a call to the Attendant's Intercom using the Intercom Auto-Dial button for the Attendant's Intercom. If
this does not work, the Intercom Auto dial button for port 10 is not programmed correctly. See your Merlin User
Guide for instructions on button programming.
System Reference Guide - Pages 77
Fast Track: 5 - 6
7. General Delivery Mailbox
Do not answer the attendant voice teminal
Verify that the General Delivery Mailbox greeting plays
Record a test message in the General Delivery Mailbox
Troubleshooting
If the call does not reach the General Delivery Mailbox, make certain you have defined a mailbox number. This
can be confirmed by using the Set General Delivery Mailbox Number option.
System Reference Guide - Pages 66
Fast Track: 5 - 7
Classic Mail Installation Package - Page 10