Troubleshooting - Napoleon High Country 6000 Series Installation And Operation Manual

SYMPTOM
Smoke enters the room
during start-up.
Kindling does not start -
fi re smolders.
Smoke enters the room
while re-loading.
Appliance does not burn
hot enough.
Blower does not run.
Faceplate is cold.
Appliance does not burn
overnight.
Appliance smoking.
PROBLEM
Cold air blockage in chimney.
Cold air blockage in chimney.
Not enough starter paper.
Not enough air.
Insuffi cient draft.
Wood is wet.
Insuffi cient draft.
Appliance is not up to tem-
perature.
Electricity is cut to the blower.
Door is ajar.
This is normal.
The doors are not sealing.

13.0 troubleshooting

TEST SOLUTION
- Burn a piece of newspaper to establish a draft.
- Burn a piece of newspaper to establish a draft.
- Use additional newspaper if necessary.
- Open doors a small crack.
- Chimney height and outside conditions can negatively
affect draft. In these cases a small amount of smoke
may enter the home. Adding more pipe may help.
- Clean chimney
- See the section on "Selecting Wood" for details.
- Chimney height and outside conditions can negatively
affect draft. In these cases a small amount of smoke
may enter the home. Adding more pipe or a draft-
inducing cap may help.
- Clean chimney.
- This is normal. The blower will come on when the
appliance is heated up enough to heat the room.
- Check the household breaker or fuse to make sure it is
operable.
- Appliance door must be closed for blower to operate.
- The air leading into the fi rebox could come from the
exterior. In these cases this air comes into the fi rebox
and exits the chimney. This will not damage the
appliance.
- See the section "Door / Gasket Replacement" for
details.
- Has the chimney had time to get hot?
- Is the smoke passage blocked anywhere in the
appliance or chimney?
- Is the smoke fl ow impeded by too long of a horizontal
pipe or too many bends?
- Is it a weak draft perhaps caused by a leaky chimney,
a cold outside chimney, too short a chimney, or a
chimney too close to a tree or a higher roof?
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W415-1501 / E / 12.17.18
EN