Troubleshooting - Napoleon Altitude AX36NTE Installation Manual

12.0 troubleshooting

troubleshooting
EN
WARNING
!
• Always light the pilot whether for the fi rst time or if the gas supply has run out, with the glass door open or
removed.
• Turn off gas and electrical power before servicing the appliance.
• Appliance may be hot. Do not service until appliance has cooled.
• Do not use abrasive cleaners
symptom
Main burner fl ame is a
blue, lazy, transparent
fl ame.
(This is not applicable
in outdoor appliances)
Flames are consistently
too large or too small.
Carboning occurs.
IGNITOR
(SPARK)
INSERT
SENSOR
PHOTO
OF VALVE
HERE
Carbon is being
deposited on glass,
logs, rocks, media, or
combustion chamber
surfaces.
White / grey fi lm forms.
Exhaust fumes smelled
in room, headaches.
56
W415-1935 / D / 07.08.20
problem
Blockage in vent.
Incorrect installation.
Appliance is over-fi red or under-
fi red.
Pressure Natural Gas
Inlet
(minimum 4.5")
PILOT
TUBE
Outlet
Air shutter improperly adjusted.
Air shutter is blocked.
Flame is impinging on the glass,
logs, rocks, media or combus-
tion chamber.
Sulphur from fuel is being depos-
ited on glass, logs, or combus-
tion chamber surfaces.
Appliance is spilling.
(This is not applicable in outdoor
appliances).
test solution
- Remove blockage. In really cold conditions, ice buildup may occur
on the terminal and should be removed as required. (To minimize this
from reoccuring, the vent lengths that pass through unheated spaces
(attics, garages, crawl spaces) should be wrapped with an insulated
mylar sleeve).
- Refer to "venting" section to ensure correct installation.
- Check pressure readings:
Inlet pressure can be checked by turning screw (A) counter-clock-
wise 2 or 3 turns and then placing pressure gauge tubing over the
test point. Gauge should read as described on the chart below.
Check that main burner is operating on 'HI'. Outlet pressure can be
checked the same as above using screw (B). Gauge should read as
described on the chart below. Check that main burner is operating
on 'HI'. After taking pressure readings, be sure to turn screws
clockwise fi rmly to reseal. DO NOT OVER TORQUE.
Leak test with a soap and water solution.
Natural Gas
(inches) (millibars)
*7" 17.4mb
(minimum 11.2mb)
3.5" 8.7mb
*Maximum inlet pressure not to exceed 13" w.c.
- Return air shutter to specifi ed opening, see "venturi adjustments"
section in the installation manual.
- Ensure air shutter opening is free of lint or other obstructions.
- Ensure the media is positioned correctly in the appliance.
- Open air shutter to increase the primary air.
- Check the input rate: check the manifold pressure and orifi ce size as
specifi ed by the rating plate.
- Ensure door gaskets are not broken or missing and the seal is tight.
- Ensure vent liners are free of holes and well sealed at all joints.
- Check that minimum rise per foot (meters) has been adhered to for
any horizontal venting.
- Clean the glass with a recommended gas fi replace glass cleaner. DO
NOT CLEAN GLASS WHEN HOT.
- If deposits are not cleaned off regularly, the glass may become
permanently marked.
- Check door seal.
- Check for exhaust damage.
- Check that venting is installed correctly.
- Room is in negative pressure; increase fresh air supply.
Propane Propane
(inches) (millibars)
13" 32.4mb
(minimum 11") (minimum 27.4mb)
10" 24.9mb