Empty The Deleted Items Folder On Your Computer From Your Device; Synchronization Troubleshooting - Blackberry 8100 User Manual

Empty the deleted items folder on your computer from your
device
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise
Server version 3.6 for Microsoft® Exchange, with wireless email reconciliation turned on.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Reconciliation.
4. Press the Menu key.
5. Click Purge Deleted Items.
6. Click Yes.

Synchronization troubleshooting

Email messages are not reconciling over the wireless network
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Initiate email reconciliation. In a message list, press the Menu key. Click Reconcile Now.
I am not receiving email messages from personal folders on my
computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, your email
messages in personal folders can only be reconciled using the BlackBerry Desktop Software. See the
BlackBerry Desktop Software Online Help for more information.
Email messages are not being deleted over the wireless network
1. Try performing one of the following actions
• If you have deleted multiple email messages using Delete Prior, the email messages are not
deleted during wireless email reconciliation. Select a group of messages and press the
Backspace/Delete key.
• Verify that you have set the Delete On field to Mailbox & Handheld.
Organizer data is not synchronizing over the wireless network
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the calendar, address book, task list,
and memo list.
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