Blackberry Pearl 8120 User Manual
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Blackberry Pearl 8120 User Manual

Blackberry Pearl 8120 User Manual

Blackberry pearl 8120: user guide
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User Guide

BlackBerry 8120 Smartphone

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  • Page 1: User Guide

    User Guide BlackBerry 8120 Smartphone...
  • Page 2 SWD-278813-0204092321-001...

  • Page 3: Table Of Contents

    Assign an application to a Convenience key...12 Set owner information... 12 Turn on standby mode... 12 About links...12 Create a link for a PIN...13 BlackBerry basics shortcuts... 13 BlackBerry basics troubleshooting...13 Shortcuts...15 BlackBerry basics shortcuts... 13 Phone shortcuts...15 Camera and video camera shortcuts...15 Media shortcuts...16...
  • Page 4 TTY support...34 Multiple phone numbers...35 Phone options...35 Phone shortcuts...15 Phone troubleshooting...37 Voice dialing...41 Make a call using a voice command...41 Dial an extension using a voice command...41 Check your phone number using a voice command...41 Check the wireless coverage level using a voice command...41 Check the battery power level using a voice command...41 Change the voice dialing language...41 Turn off choice lists for voice commands...42...
  • Page 5 Email messages...70 PIN messages...77 SMS text messages...78 MMS messages...81 Message list options...85 Message shortcuts...16 Message troubleshooting...90 Typing...95 Typing basics...95 Typing input methods...97 Spelling checker...98 Custom dictionary...100 AutoText...101 Typing shortcuts...17 Typing troubleshooting...103 Search...105 Messages, attachments, and web pages...105 Organizer data...107 Search shortcuts...17 Attachments...109 Attachment basics...109 Document attachments...111...
  • Page 6 Receive a device password prompt before you add an application...139 View the size of an application database...139 About upgrading the BlackBerry Device Software...140 Prerequisites: Upgrading the BlackBerry Device Software over the wireless network...140 Upgrade the BlackBerry Device Software...140 Return to the previous version of the BlackBerry Device Software...140 Delete the previous version of the BlackBerry Device Software...141...
  • Page 7 Contacts...151 Contact basics...151 Customizing contacts...153 Categories...154 Mailing lists...156 Multiple address books...157 SIM card phone book...158 Contact list options...159 Contact troubleshooting...160 Calendar...161 Calendar basics... 1 61 Meetings...163 Calendar options...165 Multiple calendars...168 Calendar shortcuts...19 Calendar troubleshooting...169 Tasks...171 Task basics...171 Categories...154 Task list options...174 Memos...
  • Page 8 Get the date and time from the wireless network automatically...193 Date and time troubleshooting...193 Notification profiles...195 Notification basics...195 LED notification...197 Custom notification...198 Notification profile troubleshooting...200 BlackBerry Messenger...201 Contacts...201 Conversations... 2 03 Availability...205 Display and keyboard... 2 07 Backlighting...207 Display options...207 Keyboard options...209...
  • Page 9 About the preferred wireless network list...218 Add a wireless network to the preferred wireless network list...218 Change the order of preferred wireless networks...219 Delete a wireless network from the preferred wireless network list...219 Turn off data service...220 About roaming...220 Switch wireless networks manually...220 Verify the status of network connections and services...220 Wi-Fi connection settings...221 Advanced Wi-Fi connection settings...224...
  • Page 10 Check the high scores on the BrickBreaker web site...265 Service books...267 About service books...267 Accept a service book ...267 Delete a service book...267 Troubleshooting...269 BlackBerry basics troubleshooting...13 Phone troubleshooting...37 Voice dialing troubleshooting...43 Camera and video camera troubleshooting...47 Media troubleshooting...62 Message troubleshooting...90...
  • Page 11 Typing troubleshooting...103 Attachment troubleshooting...115 Synchronization troubleshooting...120 Browser troubleshooting...138 Application troubleshooting...141 Maps troubleshooting...148 Contact troubleshooting...160 Calendar troubleshooting... 1 69 Bluetooth technology troubleshooting...190 Date and time troubleshooting...193 Notification profile troubleshooting...200 Display troubleshooting...211 Language troubleshooting...215 Wireless network coverage troubleshooting...226 Security troubleshooting...256 Diagnostic reports...282 Wi-Fi diagnostic reports...284 Glossary...287 Legal notice...291...

  • Page 13: Blackberry Basics

    About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience.

  • Page 14: Switch Applications

    4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.

  • Page 15: Create A Link For A Pin

    If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator...
  • Page 16 For more information about the features that are available on your device, contact your wireless service provider or administrator.

  • Page 17: Shortcuts

    Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To move back a screen, press the Escape key. • To move to a list item or menu item, type the first letter of the item. • To select or clear a check box, press the Space key.

  • Page 18: Media Shortcuts

    • To zoom in to a subject before taking a picture, press the Volume Up key. • To zoom out from a subject before taking a picture, press the Volume Down key. • To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key. Media shortcuts •...

  • Page 19: Typing Shortcuts

    • To move down a message, press 8. • To move to the next date, press 6. • To move to the previous date, press 4. Typing shortcuts • To insert a period, press the Space key twice. The next letter is capitalized. •...

  • Page 20: Attachment Shortcuts

    • To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press Q. Attachment shortcuts • To search for text in an attachment, press Q. In a spreadsheet •...

  • Page 21: Calendar Shortcuts

    • To zoom out from a map, press O. • To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q. • To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map, press the Space key.

  • Page 23: Phone

    In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen. Make a call 1.
  • Page 24 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key.

  • Page 25: Emergency Calls

    About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.

  • Page 26: Voice Mail

    Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.

  • Page 27: Conference Calls

    5. Click a contact. To make a call using speed dial, in the phone, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact. Change the contact assigned to a speed dial key 1.

  • Page 28: Caller Id

    Disconnect a contact from a conference call 1. During a conference call, press the Menu key. 2. Click Drop Call. 3. Click a contact. Leave a conference call Verify that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you. 1.

  • Page 29: Call Logs

    You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list 1.

  • Page 30: Call Waiting

    7. Click the trackball. 8. Click Save. Change call log notes 1. In the phone, highlight a call log. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key. 5. Click Edit Notes. 6. Change the call notes. 7.

  • Page 31: Call Forwarding

    • Verify that your wireless service provider has set up your SIM card for this service. Turn on call waiting If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active phone number only.

  • Page 32: Add A Call Forwarding Phone Number

    Add a call forwarding phone number 1. In the phone, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click New Number. 6. Type a phone number. 7. Press the Enter key. 8.

  • Page 33: Call Blocking

    You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network. If you have more than one phone number associated with your BlackBerry®device, you can change call blocking options for the active phone number only.

  • Page 34: Fixed Dialing

    Fixed dialing About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list. You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.

  • Page 35: Smart Dialing

    Change a contact in your fixed dialing list 1. In the phone, press the Menu key. 2. Click Options. 3. Click FDN Phone List. 4. Highlight a contact. 5. Press the Menu key. 6. Click Edit. 7. Change the contact information. 8.

  • Page 36: Tty Support

    About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

  • Page 37: Multiple Phone Numbers

    About multiple phone numbers Your SIM card might support more than one phone number, or your BlackBerry® device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization.

  • Page 38: Turn Off The Prompt That Appears Before You Delete Items

    • To sort contacts alphabetically by contact name, set the Phone List View field to Name. • To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent. 5. Press the Menu key. 6.

  • Page 39: Phone Troubleshooting

    Answer calls automatically when you remove your device from the holster 1. In the phone, press the Menu key. 2. Click Options. 3. Click General Options. 4. Change the Auto Answer Calls field to Out Of Holster. 5. Press the Menu key. 6.
  • Page 40 Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.
  • Page 41 I cannot join a call If your BlackBerry® device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service...

  • Page 43: Voice Dialing

    1. In the voice dialing application, wait for the sound. 2. Say "Check battery." Change the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language.

  • Page 44: Turn Off Choice Lists For Voice Commands

    2. Set the Choice Lists field to Always Off. 3. Press the Menu key. 4. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Turn off voice prompts 1.

  • Page 45: Improve Voice Recognition Of Numbers

    • Say the first name and the last name of your contact. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

  • Page 47: Camera And Video Camera

    In the camera, the approximate number of pictures that you can save appears in the lower-left corner of the screen. Record a video Verify that you have inserted a media card into your BlackBerry® device. 1. In the video camera, click the trackball.

  • Page 48: View The Amount Of Memory Available For Recording Videos

    View the amount of memory available for recording videos In the video camera, the approximate amount of memory available for recording videos appears in the lower-left corner of the screen. Camera and video camera options Change the location for storing pictures or videos 1.

  • Page 49: Camera And Video Camera Troubleshooting

    Camera and video camera troubleshooting I cannot save pictures or videos Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions: • If you are trying to save a picture to your device memory, delete old data or messages from your device.
  • Page 50 • Increase the maximum amount of memory available for pictures. The flash dims or turns off If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed.

  • Page 51: Media

    About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.

  • Page 52: Download A Ring Tone

    5. Click Save. Send a media file If you send a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only send media files that you added.

  • Page 53: Playing Media Files And Recording Voice Notes

    Playing media files and recording voice notes Play a media file 1. In the media application, click a media type. 2. If necessary, click a category. 3. Click a song, ring tone, video, or voice note. Play a song or video on a web page 1.

  • Page 54: Record A Voice Note

    2. If necessary, click a category. 3. Click a song, video, or voice note. 4. Press the Menu key. 5. Click Repeat. To stop repeating a song, video, or voice note, press the Menu key. Click Repeat. Search for a media file 1.

  • Page 55: Managing Media Files

    You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the playlist automatically.
  • Page 56 3. Click New Playlist. 4. Click Standard Playlist. 5. Type a name for the playlist. 6. Press the Menu key. 7. Click Add Songs. 8. Click a song. 9. To add more songs, repeat steps 6 to 8. 10. Press the Menu key. 11.
  • Page 57 4. Press the Menu key. 5. Click Add to Playlist. 6. Click a standard playlist. Change the order of songs in a standard playlist 1. In the media application, click Music. 2. Click Playlists. 3. Click a standard playlist. 4. Highlight a song. 5.
  • Page 58 2. Click Options. 3. Perform any of the following actions: • To change the maximum amount of BlackBerry® device memory available for all media files, change the Device Memory Limit field. • To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.

  • Page 59: Viewing Pictures

    3. Navigate to a folder that contains media files. 4. Highlight a media file. 5. Press the Menu key. 6. Click Move. 7. Click a folder. 8. Click Move Here. Delete a media file You can only delete songs, ring tones, videos, or voice notes that you added. 1.

  • Page 60: Zoom In To Or Out From A Picture

    4. Press the Menu key. 5. Click View Slide Show. To close the slide show, press the Escape key. Change the number of seconds between slides in a slide show 1. In the media application, press the Menu key. 2. Click Options. 3.

  • Page 61: Managing Pictures

    6. Click Save. Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key.

  • Page 62: Media Card Options

    You can set media card encryption to include or exclude media files. Encrypt the files on a media card To encrypt files on the media card that is inserted in your BlackBerry® device using your device password, verify that you have set a device password.

  • Page 63: Format A Media Card

    1. In the device options, click Media Card. 2. Perform one of the following actions: • To turn on mass storage mode automatically when you connect your BlackBerry® device to your computer, set the Auto Enable Mass Storage Mode When Connected field to Yes.

  • Page 64: Media Troubleshooting

    Media troubleshooting I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I cannot open media files Try performing the following actions:...

  • Page 65: My Device Does Not Recognize My Media Card

    BlackBerry® Desktop Manager. • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device.

  • Page 67: Messages

    Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: •...

  • Page 68: Sending Messages

    Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. You cannot change this disclaimer.
  • Page 69 Send a PIN message 1. In a message list, press the Menu key. 2. Click Compose PIN. 3. In the To field, perform one of the following actions: • Type a PIN. Click the trackball. • Type a contact name. Click the trackball. •...

  • Page 70: Managing Messages

    • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.
  • Page 71 Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. In a message, in an attachment, or on a web page, press the Menu key. 2.

  • Page 72: Email Messages

    You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network.
  • Page 73 Forward messages from a specific email message folder to your device Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, press the Menu key.

  • Page 74: Email Message Filters

    Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
  • Page 75 Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.

  • Page 76: Email Message Options

    4. Click Save. Set an out-of-office reply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, press the Menu key.
  • Page 77 2. Click Options. 3. Click Email Settings. 4. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service. 5. Perform any of the following actions: • To send read notification when a sender requests it, change the Send Read Receipts field.
  • Page 78 5. Click Save. Stop forwarding email messages to your device Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In a message list, press the Menu key.

  • Page 79: Pin Messages

    A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN number, you can send them PIN messages. PIN messages are not routed through your email account.

  • Page 80: Sms Text Messages

    Find your SMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.

  • Page 81: Store Sms Text Messages On Your Sim Card

    4. Click Save. Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.

  • Page 82: Cell Broadcasting

    About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information.

  • Page 83: Mms Messages

    (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages...
  • Page 84 Find your MMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number.

  • Page 85: Mms Message Attachments

    • To move an item on a slide, click the item. Click Move Field. Roll the trackball to the new location. Click the trackball. MMS message attachments Attach a media file to an MMS message 1. When composing an MMS message, press the Menu key. 2.

  • Page 86: Mms Message Options

    Save a media file from an MMS message 1. In an MMS message, press the Menu key. 2. Click one of the following menu items: • Save Image • Save Audio • Save Ringtone • Save Video • Save Voice Note MMS message options Request delivery or read notification for an MMS message 1.

  • Page 87: Message List Options

    Stop receiving MMS messages when roaming 1. In the device options, click MMS. 2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. 3. Press the Menu key. 4. Click Save. Block MMS messages 1. In the device options, click MMS. 2.

  • Page 88: Change How A Message List Displays Messages

    5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.

  • Page 89: Hide The New Or Unopened Message Indicator

    Depending on your theme, a separate message list might appear for SMS text messages and MMS messages. Use one message list or multiple message lists By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages. 1. In a message list, press the Menu key.

  • Page 90: Block Incoming Messages

    To hide call logs in a message list, select the None option. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.

  • Page 91: Reset A Blocked Message Counter

    • Add PIN 7. Type the contact information. 8. Press the Enter key. 9. Press the Menu key. 10. Click Save. Reset a blocked message counter 1. In the device options, click Security Options. 2. Click Firewall. 3. Highlight a message type. 4.

  • Page 92: Message Troubleshooting

    I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
  • Page 93 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
  • Page 94 Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages.
  • Page 95 To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

  • Page 97: Typing

    Typing Typing basics Type a symbol 1. Press the Symbol key. To view more symbols, press the Symbol key again. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü...

  • Page 98: Set The Cursor Speed

    4. Roll the trackball left or right. Cancel a text selection 1. With text selected, press the Menu key. 2. Click Cancel Selection. Set the cursor speed 1. In the device options, click Screen/Keyboard. 2. Set the Key Rate field. 3.

  • Page 99: Typing Input Methods

    About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience.

  • Page 100: Spelling Checker

    Change the typing input language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language.

  • Page 101: Check Spelling Automatically Before Sending Email Messages

    3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. •...

  • Page 102: Custom Dictionary

    About the custom dictionary If you type a word or letter combination that your BlackBerry® device does not recognize, your device adds the word or letter combination to the custom dictionary. You can also add words or letter combinations manually to the custom dictionary.

  • Page 103: Autotext

    AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.

  • Page 104: Change An Autotext Entry

    • To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro. 6. In the Using field, perform one of the following actions: • To capitalize the entry exactly as you typed it, click Specified Case. •...

  • Page 105: Typing Troubleshooting

    • To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball. •...
  • Page 106 You can only check the spelling of text that you type.

  • Page 107: Search

    Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...

  • Page 108: Search For Messages By Contact Or Subject

    CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject. 1. In a message list, highlight a message. 2. Press the Menu key.

  • Page 109: Organizer Data

    Organizer data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. 1. In the search application, perform any of the following actions: • In the Text field, type text or a phone number to search for.
  • Page 110 To stop a search, press the Escape key. Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

  • Page 111: Attachments

    About attachments You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.

  • Page 112: Stop Downloading An Attachment

    Stop downloading an attachment 1. In a message, highlight an attachment that you are downloading. 2. Press the Menu key. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1.

  • Page 113: Document Attachments

    Open a password-protected .pdf file attachment Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

  • Page 114: Media Attachments

    View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Switch worksheets 1.

  • Page 115: Presentation Attachments

    1. In a multi-page .tif file attachment, press the Menu key. 2. Click Table of Contents. To move to a specific page, click a page. Switch pages in a multi-page .tif file attachment 1. In a multi-page .tif file attachment, press the Menu key. 2.

  • Page 116: Vcard Contact Attachments

    (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the address book on their BlackBerry® device.

  • Page 117: Attachment Troubleshooting

    Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

  • Page 119: Synchronization

    If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help.

  • Page 120: Prerequisites: Wireless Data Synchronization

    To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.

  • Page 121: Manage Data Synchronization Conflicts

    About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry®...

  • Page 122: Synchronization Troubleshooting

    I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
  • Page 123 You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

  • Page 125: Browser

    2. Click the trackball. Search the Internet Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider. 1. In the browser, perform one of the following actions: •...
  • Page 126 On a web page, click the trackball. To zoom out from the web page, press the Escape key. Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward. Move through a web page line by line 1.

  • Page 127: Viewing, Copying, And Forwarding Addresses

    2. Click History. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Close the browser 1. In the browser, press the Menu key. 2. Click Close. Viewing, copying, and forwarding addresses View the address for a web page 1.

  • Page 128: Viewing Pictures And Playing Media Files

    Send a link or picture from a web page 1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key.

  • Page 129: Browser Bookmarks

    Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.
  • Page 130 Delete a bookmark for a web page 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Delete Bookmark. Add a bookmark folder for web pages 1. On a web page, press the Menu key. 2.

  • Page 131: Web Feeds

    Listen to web feed content If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your BlackBerry device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
  • Page 132 Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed 1.

  • Page 133: Browser Options

    Browser options Change the default browser view 1. In the browser, press the Menu key. 2. Click Options. 3. Click General Properties. 4. Change the Default View field. 5. Press the Menu key. 6. Click Save Options. Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page.

  • Page 134: Change Display Options For Web Pages

    5. Press the Menu key. 6. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. 1. On a web page, press the Menu key. 2. Click Set Encoding.

  • Page 135: Clear A Browser Cache

    BlackBerry Browser configuration, you might not be able to change some browser options. You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device...

  • Page 136: Browser Security

    About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
  • Page 137 Specify whether a prompt appears before a secure web page redirects your browser to another web page. Protocol: Specify the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers. Encryption Strength: Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only.

  • Page 138: Browser Push

    About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available.
  • Page 139 Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet Service. MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages.

  • Page 140: Browser Troubleshooting

    When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off. I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file.

  • Page 141: Applications

    4. Press the Menu key. 5. Click Delete. Receive a device password prompt before you add an application Verify that you have set a BlackBerry® device password. 1. In the device options, click Security Options. 2. Click General Settings. 3. Change the Prompt on application install field to Yes.

  • Page 142: About Upgrading The Blackberry Device Software

    • Verify that your BlackBerry® device is connected to the wireless network. • Verify that the battery power level is 50 percent or higher. • If you have installed the BlackBerry® Desktop Software on your computer, verify that your device is not connected to your computer. Upgrade the BlackBerry Device Software You can use your BlackBerry®...

  • Page 143: Delete The Previous Version Of The Blackberry Device Software

    Delete the previous version of the BlackBerry Device Software If you upgrade your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of available memory on your device, you can remove the previous version manually.

  • Page 145: Maps

    3. Perform one of the following actions: • To view your current location if your BlackBerry® device is paired with a Bluetooth® enabled GPS receiver, click Where I Am. • To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check box.

  • Page 146: Navigation

    • To view a location for a contact, click From Address Book. • To view a location that you viewed recently, click the location. View a list of points of interest near a location You can search for points of interest such as businesses, airports, schools, parks, or landmarks. 1.

  • Page 147: Maps Bookmarks

    Pan a map Roll the trackball. Maps bookmarks Add a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Add To Favorites. Change a bookmark for a location or route 1. On a map, press the Menu key. 2.

  • Page 148: Map Options

    8. Click the trackball. Map options Set the GPS receiver that you use to track your movement Verify that your BlackBerry® device is paired with a Bluetooth® enabled GPS receiver. 1. On a map, press the Menu key. 2. Click Options.

  • Page 149: Hide The Tracking Information At The Bottom Of A Map

    5. Click Save. Add GPS location information to pictures Verify that your BlackBerry® device is paired with a Bluetooth® enabled GPS receiver and that you have set a GPS receiver to use when you track your movement. You can add the latitude and longitude coordinates for your current location to pictures that you take.

  • Page 150: Maps Troubleshooting

    Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.

  • Page 151: Gps Technology

    About GPS technology You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location- based services. Location-based applications can use your GPS location to provide you with other location-based information. For example, a location-based application could use your GPS location to provide you with driving directions.
  • Page 152 • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. • If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.

  • Page 153: Contacts

    3. Type a name for the custom address book field. 4. Press the Enter key. You can synchronize custom address book fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom address book fields, see the BlackBerry Desktop Software Online Help.

  • Page 154: View A Contact

    3. Click Delete. Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In the address book, press the Menu key.

  • Page 155: Customizing Contacts

    Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.

  • Page 156: Categories

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus...
  • Page 157 Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made in all applications. Create a category for contacts, tasks, or memos 1. In the address book, task list, or memo list, press the Menu key. 2.

  • Page 158: Mailing Lists

    About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1.

  • Page 159: Multiple Address Books

    About multiple address books If your BlackBerry®device is associated with multiple email accounts, you might have contacts from each address book on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work address book and your personal address book on your device.

  • Page 160: Sim Card Phone Book

    If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device.

  • Page 161: Contact List Options

    6. Click Save. Change a SIM card contact 1. In the address book, press the Menu key. 2. Click SIM Phone Book. 3. Highlight a contact. 4. Press the Menu key. 5. Click Edit. 6. Change the contact information. 7. Press the Menu key. 8.

  • Page 162: Contact Troubleshooting

    Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg.

  • Page 163: Calendar

    Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments.

  • Page 164: Schedule A Meeting

    If you have multiple calendars on your BlackBerry®device, the appointment appears in your default calendar. Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

  • Page 165: Meetings

    Meetings Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

  • Page 166: Respond To A Meeting Invitation

    To return to the meeting invitation, press the Escape key. Check availability of meeting participants Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

  • Page 167: Calendar Options

    Send an email message to all meeting participants 1. In a meeting, meeting invitation, or meeting response, press the Menu key. 2. Click Email All Attendees. Contact a meeting participant 1. In a meeting, meeting invitation, or meeting response, highlight a contact. 2.
  • Page 168 6. Click Save. Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry® device is associated with more than one email address. 1. In the device options, click Advanced Options. 2. Click Default Services.
  • Page 169 6. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device within the set period of time appear in a calendar.

  • Page 170: Multiple Calendars

    About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.

  • Page 171: Calendar Troubleshooting

    Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.

  • Page 173: Tasks

    Tasks Task basics Create a task 1. In the task list, press the Menu key. 2. Click New. 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6.

  • Page 174: Hide Completed Tasks

    • To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1. In the task list, press the Menu key. 2. Click Hide Completed. Send a task or memo 1.
  • Page 175 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

  • Page 176: Task List Options

    2. Click Filter. 3. Highlight a category. 4. Press the Menu key. 5. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Task list options Sort contacts or tasks 1. In the address book or task list, press the Menu key. 2.
  • Page 177 View the number of tasks or memos stored on your device 1. In the task list or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.

  • Page 179: Memos

    Memos Memo basics Create a memo 1. In the memo list, press the Menu key. 2. Click New. 3. Type the memo information. 4. Press the Menu key. 5. Click Save. Change a memo 1. In the memo list, highlight a memo. 2.

  • Page 180: Delete A Memo

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

  • Page 181: Memo List Options

    Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1.
  • Page 182 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.

  • Page 183: Alarm

    Alarm About the alarm In the BlackBerry® device alarm, you can set the alarm to sound at the same time everyday or only on weekdays. You can also set a snooze time for the alarm and adjust the alarm volume.

  • Page 185: Calculator

    Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. • To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.

  • Page 187: Bluetooth Technology

    After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).
  • Page 188 5. Click Save. Forward a media file If you forward a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only forward media files that you added.

  • Page 189: Bluetooth Technology Options

    5. Press the Menu key. 6. Click Save. Delete a paired Bluetooth enabled device Verify that your BlackBerry® device is not connected to the Bluetooth® device. 1. In the device options, click Bluetooth. 2. Click a Bluetooth enabled device. 3. Click Delete Device.

  • Page 190: Turn Off Bluetooth Connection Notification

    1. In the device options, click Bluetooth. 2. Press the Menu key. 3. Click Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Press the Menu key. 6. Click Save. Turn off Bluetooth connection notification 1.

  • Page 191: Bluetooth Profiles

    This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files. Dial-Up Networking (DUN) This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software.

  • Page 192: Bluetooth Technology Troubleshooting

    6. Click Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used. 1. In the device options, click Bluetooth.
  • Page 193 • Verify that, in the Bluetooth options, the Address Book Transfer field is not set to Disabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled...

  • Page 195: Date And Time

    2. Change the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, change the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry.

  • Page 197: Notification Profiles

    Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.

  • Page 198: Change A Notification Profile

    10. Click Save. 11. To set notification options for another item, repeat steps 5 through 10. 12. Press the Menu key. 13. Click Save. Change a notification profile 1. In the profile list, click Advanced. 2. Highlight a notification profile. 3.

  • Page 199: Led Notification

    3. Press the Menu key. 4. Click Download Ring Tones. LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth®...

  • Page 200: Custom Notification

    Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list.
  • Page 201 Change the order of notification profile exceptions 1. In the profile list, click Advanced. 2. Highlight a notification profile exception. 3. Press the Menu key. 4. Click Move. 5. Roll the trackball to the new location. 6. Click the trackball. Change a notification profile exception 1.

  • Page 202: Notification Profile Troubleshooting

    My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.

  • Page 203: Blackberry Messenger

    BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Add a Contact.

  • Page 204: Rename A Contact

    5. Click Save. Note: If you use a BlackBerry® Enterprise Server for IBM® Lotus® Domino®, BlackBerry Enterprise Server for Novell® GroupWise®, or the BlackBerry® Internet Service, when you send an invitation and the recipient accepts, you might not be notified.

  • Page 205: Conversations

    Delete a group You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list.

  • Page 206: Add An Emoticon

    1. During a BlackBerry Messenger conversation, click the trackball. 2. Click Ping Contact. Turn off ping vibration 1. In BlackBerry® Messenger, on the contact list screen, press the Menu key. 2. Click Options. 3. Change the Vibrate When Receiving a Ping field to No.

  • Page 207: Availability

    3. Click Available or Unavailable. 4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified.

  • Page 208: Receive Notification When A Contact Becomes Available

    Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the contact list screen, highlight an unavailable contact. 2. Press the Menu key. 3. Click Set Alert.

  • Page 209: Display And Keyboard

    About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment.
  • Page 210 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the Download a Home screen background Verify that your wireless service provider supports this feature. 1. In the media application, click Pictures. 2.

  • Page 211: Keyboard Options

    • To move the application icon out of an application folder, click the Up folder. Hide an application icon Depending on your theme, you might not be able to hide some application icons. 1. In the application list, highlight an application icon. 2.

  • Page 212: Themes

    4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.

  • Page 213: Display Troubleshooting

    Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.

  • Page 215: Language

    4. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry® Desktop Software Online Help. Delete a display language In the setup wizard, complete the instructions on the Language Removal screen.

  • Page 216: Turn Off The Shortcut For Switching Typing Input Languages

    3. Press the Menu key. 4. Click Save. Turn off the shortcut for switching typing input languages Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language.

  • Page 217: Language Troubleshooting

    Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.

  • Page 219: Wireless Network Coverage

    Your device is using UMA or is accessing BlackBerry services (for example, email service) over a Wi-Fi® connection. Yellow: Your connection to the Wi-Fi network is turned on, but your device is not using UMA or does not have access to BlackBerry services over a Wi-Fi connection.

  • Page 220: About The Preferred Wireless Network List

    Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.

  • Page 221: Change The Order Of Preferred Wireless Networks

    • To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. • To scan for a wireless network that is already known to your BlackBerry® device, click Select From Known Networks. Click a wireless network. Click Select Network.

  • Page 222: Turn Off Data Service

    Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider.

  • Page 223: Wi-Fi Connection Settings

    A Wi-Fi® profile contains the information that you require to connect to a Wi-Fi network. You can have more than one Wi-Fi profile on your BlackBerry® device. For example, you can have one Wi-Fi profile that you use to connect to a Wi-Fi network at home and another Wi- Fi profile that you use to connect to your organization's Wi-Fi network.

  • Page 224: Change The Order Of Wi-Fi Profiles

    If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network.

  • Page 225: Switch Wi-Fi Networks Manually

    Switch Wi-Fi networks manually By default, your BlackBerry® device switches to an appropriate Wi-Fi® network automatically when you move between Wi-Fi coverage areas. 1. In the device options, click Wi-Fi Connections. 2. Set the Wi-Fi Selection Mode field to Manual.

  • Page 226: Advanced Wi-Fi Connection Settings

    If the root certificate contains multiple certificates, all the certificates are installed on your computer. To install the root certificate on your BlackBerry® device, use the certificate synchronization tool of the BlackBerry® Desktop Manager to synchronize the root certificate between your device and your computer.
  • Page 227 If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network.

  • Page 228: Uma Connection Settings

    Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you have turned on the connection to the wireless network.

  • Page 229: I Cannot Synchronize A Certificate

    I cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing...

  • Page 231: Power, Battery, And Memory

    • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key. • If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off.

  • Page 232: View The Amount Of Available Memory On Your Device

    Best practice: Optimizing your device performance Try to maintain at least 400 KB of available memory on your BlackBerry®device. To increase the amount of available memory, try deleting items that you do not need from your device. Consider the following guidelines: •...

  • Page 233: Sim Card

    If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device.

  • Page 234: About Sim Card Security

    About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the...

  • Page 235: Protect Your Sim Card With A Pin Code

    Protect your SIM card with a PIN code Verify that your wireless service provider has provided you with a SIM card PIN code. 1. In the device options, click Advanced Options. 2. Click SIM Card. 3. Press the Menu key. 4.

  • Page 237: Security

    To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your device password. Press the Enter key. Lock the keyboard If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally. On the Home screen or in the application list, click Keyboard Lock.

  • Page 238: Password Keeper

    Set a limit for device password attempts 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Number of Password Attempts field. 4. Press the Menu key. 5. Click Save. Password keeper About the password keeper Use the password keeper to store all your passwords in one place.
  • Page 239 3. Set the random password fields. 4. Press the Menu key. 5. Click Save. View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper 1. In the password keeper, highlight a password. 2.

  • Page 240: Encryption

    About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it.

  • Page 241: About Encryption Keys

    Set content protection strength Verify that content protection is turned on. You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. 1. In the device options, click Security Options.

  • Page 242: Memory Cleaning

    About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos.

  • Page 243: Certificates

    • To prevent your device from deleting sensitive data from the device memory when your device remains idle for a specified period of time, change the Clean When Idle field to No. • To change how long your device waits after you stop using it before it deletes sensitive data from the device memory, change the Idle Timeout field.
  • Page 244 This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
  • Page 245 To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. 1. In the device options, click Security Options.

  • Page 246: Certificate Status

    • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.

  • Page 247: Certificate Options

    1. In the device options, click Security Options. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Revoke. 6. Click Yes. 7. Change the Reason field. 8. Click OK. To cancel a certificate hold, highlight the certificate. Press the Menu key. Click Cancel Hold. Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons.
  • Page 248 8. Press the Menu key. 9. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1.

  • Page 249: Certificate Servers

    7. Perform one of the following actions: • To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. • To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No. 8.

  • Page 250: Connection Options For Ldap Certificate Servers

    Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server.

  • Page 251: Key Stores

    Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • personal certificates (certificate and private key pairs) •...

  • Page 252: Change The Service That Your Device Uses To Download Certificates

    Turn off automatic backup of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.

  • Page 253: Smart Cards

    Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device.

  • Page 254: Import A Certificate From A Smart Card

    About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
  • Page 255 Turn off smart password entry You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry® device password or smart card password based on the smart password filter that your device applies to password fields.

  • Page 256: Software Tokens

    4. Press the Menu key. 5. Click Save. If your BlackBerry® device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks. Store the pass phrase for your smart card in the device memory 1.

  • Page 257: Vpn Settings

    7. In the User password field, change the user password. 8. Press the Menu key. 9. Click Save. Change the software token for a VPN profile Verify that the software token that you want to use is installed on your BlackBerry® device. For more information, contact your administrator.

  • Page 258: About Pgp Keys

    Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
  • Page 259 My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.

  • Page 261: Third-Party Application Control

    About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.

  • Page 262: Connection Permissions For Third-Party Applications

    Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or a WAP gateway). Interaction permissions for third-party applications Interprocess Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device.

  • Page 263: Data Permissions For Third-Party Applications

    Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth®...

  • Page 265: Brickbreaker

    BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.

  • Page 266: Brickbreaker Scoring

    BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...

  • Page 267: Submit A Score To The Brickbreaker High Score Web Site

    Submit a score to the BrickBreaker high score web site 1. In BrickBreaker, press the Menu key. 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. In BrickBreaker, press the Menu key. 2. Click High Scores.

  • Page 269: Service Books

    Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...

  • Page 271: Troubleshooting

    If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
  • Page 272 Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.

  • Page 273: I Cannot Open Media Files

    BlackBerry® Desktop Manager. • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device.

  • Page 274: I Cannot Send Messages

    • If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file.
  • Page 275 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
  • Page 276 • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry®...

  • Page 277: I Cannot Check Spelling

    • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). • Verify that the file is not copyright protected. • If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message. Typing troubleshooting I cannot type a password Verify that you are using the multi-tap input method.
  • Page 278 I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.

  • Page 279: I Cannot Set Up Automatic Synchronization For Bookmarks

    You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

  • Page 280: Calendar Troubleshooting

    Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
  • Page 281 • Verify that, in the Bluetooth options, the Address Book Transfer field is not set to Disabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled...
  • Page 282 My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.

  • Page 283: I Cannot Connect To A Wireless Network

    Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.

  • Page 284: Diagnostic Reports

    Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...

  • Page 285: Set A Default Recipient For Diagnostic Reports

    Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.

  • Page 286: Wi-Fi Diagnostic Reports

    About Wi-Fi diagnostic reports Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to a Wi-Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi- Fi diagnostic report.
  • Page 287 Set a default recipient for Wi-Fi diagnostic reports If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.

  • Page 289: Glossary

    BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software, a device with BlackBerry Built-In software, or a device that is running the BlackBerry Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
  • Page 290 LDAP Lightweight Directory Access Protocol light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. mobile country code Multimedia Messaging Service...
  • Page 291 RTSP Real Time Streaming Protocol service dialing number Secure Hash Algorithm Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions Short Message Service SMSC Short Message Service Center Secure Sockets Layer SSID service set identifier Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype...
  • Page 292 wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...

  • Page 293: Legal Notice

    Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world.
  • Page 294 THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
  • Page 295 IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. BlackBerry® Pearl™ 8120 smartphone model number: RBR41GW Research In Motion Limited 295 Phillip Street...

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