Delete All Device Data; Empty The Deleted Items Folder On Your Computer From Your Device; Synchronization Troubleshooting - Blackberry Pearl 8230 User Manual

User Guide

Delete all device data

Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it
from your device.
CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot
stop the process after you start it. If you reset your device, the process continues after the device restarts.
1. In the device options, click Security Options.
2. Click General Settings.
3. Press the Menu key.
4. Click Wipe Handheld.
5. To delete all third-party applications from your device, select the Include third-party applications check box.
6. Click Continue.
7. Type blackberry.

Empty the deleted items folder on your computer from your device

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Reconciliation.
4. If necessary, change the Message Services field.
5. Press the Menu key.
6. Click Purge Deleted Items.

Synchronization troubleshooting

Email messages are not reconciling over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.
Related topics
Reconcile email messages over the wireless network, 169
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Delete all device data