Message Troubleshooting - Blackberry 8100 User Manual

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Message troubleshooting

I cannot send messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, your device should send the messages when you return to a
wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email
address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, you should receive messages when you return to a wireless
coverage area.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Verify that data services is turned on.
• If you use email message filters, verify that your email message filter options are set
correctly.
• Verify that email message forwarding is turned on and that you have selected all the email
message folders, including your inbox folder, that you want to receive email messages from.
I cannot file email messages
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