Troubleshoot Pairing Your Phone With Your Computer; Troubleshoot Polycom Btoe Connector With A Usb Audio Device; Regenerate A Pairing Code For Manual Btoe Pairing - Polycom VVX Series User Manual

Troubleshoot Pairing Your Phone with Your Computer

If you are having trouble pairing your VVX phone with your computer, make sure the Ethernet cable is
plugged into the PC port on the phone.
If the Ethernet cable is connected properly and a warning message that the phone was unable to pair
continues to display, ensure that Polycom BToE Connector is an allowed program in your system's
firewall on your computer.
Procedure
1. Navigate to Start > Control Panel > System and Security > Windows Firewall > Allow a
program through Windows Firewall.
2. Click Change Settings.
3. Search for Polycom BToE Connector in the list of applications and click the check boxes for
Domain, Home/Work, and Public networks.
4. Click OK.

Troubleshoot Polycom BToE Connector with a USB Audio Device

If the BToE Connector application fails to recognize a compatible USB audio device connected to a
computer paired with a VVX phone, restart the application. Also check that the USB device has a 48 kHz
or 16 kHz sampling frequency.
Procedure
1. Close all active media applications.
2. Right-click the BToE Connector application icon
3. Click the Polycom BToE Connector application desktop icon to start the application.

Regenerate a Pairing Code for Manual BToE Pairing

If you cannot clearly read the pairing code for manually pairing your phone with your computer using
Better Together over Ethernet, you can regenerate a code that is easier to read.
Polycom, Inc.
in the system tray and select Exit.
Troubleshooting
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