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1.
PROBLEM: Chime does not sound or rang one time and quit.
A. POSSIBLE CAUSE: Batteries not installed correctly.
A. CORRECTIVE ACTION: Make sure batteries are installed according to
the diagram inside the push button and chime (if applicable).
B. POSSIBLE CAUSE: Batteries are dead.
B. CORRECTIVE ACTION: Check charge of push button and chime batteries
(if applicable) and replace if necessary.
C. POSSIBLE CAUSE: Push button and chime are not synced.
C. CORRECTIVE ACTION: Follow steps 2 and 3, page 2, to sync.
2.
PROBLEM: Batteries seem okay, but the chime does not work after installation.
A. POSSIBLE CAUSE: Chime or push button is mounted on metal or near
metal studs. Note: Metal reduces transmission range.
A. CORRECTIVE ACTION: Use 1/4 in. to 1/2 in. (6 to 13 mm) wood shims
to move chime or push button away from metal surface.
B. POSSIBLE CAUSE: Chime is mounted near concrete floor or wall. Note:
Concrete may reduce range.
B. CORRECTIVE ACTION: Move chime away from concrete surface.
C. POSSIBLE CAUSE: Chime and push button are installed too far apart.
C. CORRECTIVE ACTION: Locate chime closer to push button.
Note: The range of the wireless chime can vary with location, temperature, and
battery condition.
Helpful Videos – www.hzsupport.com
Troubleshooting
Helpful Answers – 1-800-858-8501
7
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