Multifeed Error Occurs Frequently - Fujitsu ScanPartner SP30 Operator's Manual

Chapter 7 Troubleshooting

Multifeed error occurs frequently.

Do the documents meet the requirements described in
"Precautions" in "Conditions" (page 42)?
Yes
Are you using the Carrier Sheet?
No
If multifeed detection is enabled, do the documents fulfill the
conditions for an accurate detection?
Yes
Did you scan a plastic card or any other thick document?
No
Did you fan the documents before loading them?
Yes
Have the documents just been printed out from a copy
machine or a laser printer?
No
Is the document stack thinner than 5 mm?
Yes
Are the consumables (*1) installed correctly?
Yes
Are the consumables (*1) clean?
Yes
Use documents that meet the requirements.
For details, refer to "2.3 Documents for Scanning" (page
No
In the scanner driver, configure the scan settings for using the Carrier Sheet.
Size" (page 58) or "Scanning Photographs and Clippings" (page
Yes
Fulfill the conditions for an accurate multifeed detection.
For details, refer to "Conditions for Multifeed Detection" (page
Also specify the multifeed detection area if necessary
No
[Scan/Stop] button." (page 69)).
To scan documents successfully, disable the multifeed detection.
Yes
Fan the documents.
No
Fan the documents a few times to remove static electricity.
Yes
Reduce the number of sheets.
No
Install the consumables (*1) correctly.
For details, refer to "Chapter 6 Replacing the Consumables" (page
No
Clean the consumables (*1).
For details, refer to "Chapter 5 Daily Care" (page
No
42).
("Documents Larger than A4/Letter
60))
46).
("The specified application is launched when you press the
80).
70).
TOP
Contents
Index
Introduction
Scanner
Overview
How to Load
Documents
How to Use the
Operator Panel
Various Ways to
Scan
Daily Care
Replacing the
Consumables
Troubleshooting
Operational
Settings
Appendix
Glossary
102