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Fujitsu SP-1130Ne Operator's Manual

Image scanner
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P3PC-7082-01ENZ2
FUJITSU Image Scanner
SP-1130Ne
Operator's Guide

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Summary of Contents for Fujitsu SP-1130Ne

  • Page 1 P3PC-7082-01ENZ2 FUJITSU Image Scanner SP-1130Ne Operator's Guide...

  • Page 2: Table Of Contents

    Contents Introduction About This Product ............................. 6 Manuals ................................6 Trademarks ................................. 8 Manufacturer..............................8 Safety Information ............................. 8 Symbols Used in This Manual..........................9 Abbreviations Used in This Manual ......................... 10 Arrow Symbols in This Manual ......................... 11 Screen Examples in This Manual........................11 Notice................................
  • Page 3 Contents Setting Up the Stacker ............................. 34 How to Perform a Basic Scan Performing a Scan with an Image Scanning Application................37 Pressing a Button on the Scanner in order to Start an Image Scanning Application and Perform a Scan................................... 40 Button Settings (For USB Connection)...........................
  • Page 4 Contents Consumables and Replacement Cycles ......................75 Replacing the Roller Set........................... 77 Troubleshooting When a Paper Jam Occurs ..........................85 Errors................................. 87 Paper Jam..................................89 Multifeed..................................90 Cover Open..................................90 Sensor Error................................... 91 Optical error (ADF Front) ............................... 91 Optical error (ADF Back)..............................91 Being Used by Others ..............................
  • Page 5 Contents Setting the Software Operation Panel to [View Only mode] ............... 119 Setting [View Only mode] ............................120 Exiting [View Only mode] ............................122 Setting a Password ..............................124 Changing the Password............................... 125 Clearing the Password ..............................127 Resetting the Password ............................... 129 Setting Item ..............................

  • Page 6: Introduction

    Introduction Thank you for purchasing this product. About This Product "This product" refers to the scanner model SP-1130Ne. This scanner is equipped with an Automatic Document Feeder (ADF) that allows duplex (double-sided) scanning, and supports USB and wired LAN interfaces.
  • Page 7 Introduction Manual Description Can be referenced from PaperStream ClickScan. SP Series Online Update Help Explains how to use and configure the settings for SP Series Online Update. Can be referenced from SP Series Online Update. Depending on the software that you want to use refer to the manual of the software (Other than the softwares above).

  • Page 8: Trademarks

    Introduction Trademarks Intel, Pentium, and Intel Core are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Besides the software authored by the product developer (PFU Limited), this product contains open source software created by third parties. For details concerning the conditions of the licenses for the open source software, refer to "License Terms and Conditions and Liability Provisions for the Open Source Software"...

  • Page 9: Symbols Used In This Manual

    Introduction Symbols Used in This Manual The following indications are used in this manual to obviate any chance of accident or damage to you, people near you, and your property. Warning labels consist of a symbol indicating the severity and a warning statement. The symbols and their meanings are as follows.

  • Page 10: Abbreviations Used In This Manual

    Introduction Abbreviations Used in This Manual The following abbreviations are used in this manual. Name Indication Windows Server 2008 R2 (*1) ® Windows Server 2008 R2 Standard (64-bit) Windows 7 (*1) ® Windows 7 Professional (32-bit/64-bit) ® Windows 7 Enterprise (32-bit/64-bit) Windows Server 2012 (*1) ®...

  • Page 11: Arrow Symbols In This Manual

    Introduction Arrow Symbols in This Manual Right-arrow symbols (→) are used to separate icons or menu options which should be selected in succession. Example:Click [Start] menu → [Control Panel]. Screen Examples in This Manual Microsoft product screenshots are reprinted with permission from Microsoft Corporation. The screen examples in this manual are subject to change without notice in the interest of product development.

  • Page 12: Scanner Overview

    Scanner Overview This section explains the main features of this product, the names of parts and their functions. Main Features The scanner is equipped with the following features: ● High speed scanning Realizes a scanning speed of 30 ppm/60 ipm (*1). Furthermore, up to 50 sheets of documents (*2) can be loaded for continuous scanning which enables you to quickly digitize a large volume of documents.

  • Page 13: Parts And Functions

    Scanner Overview Parts and Functions This section shows the names of the scanner parts. ● Front Name Function ADF (Automatic Document Feeder) Pulls and feeds the documents one sheet at a time from the ADF paper chute (feeder). Open this to replace consumables or to clean the inside of the scanner.
  • Page 14 Scanner Overview Name Function For details, refer to About the Indicators (page 16). Power Indicator Lights in green when the scanner is on. Flashes in the following cases: ● Immediately after the scanner is turned on ● Just before the scanner turns off after pressing the power button ●...
  • Page 15 Scanner Overview Name Function Security cable slot Used to connect an anti-theft security cable (commercially available). ● Removable Parts Name Function ADF paper chute (feeder) Holds the documents to be scanned. Pick roller A roller which feeds documents loaded on the ADF paper chute (feeder) into the ADF.

  • Page 16: About The Indicators

    Scanner Overview About the Indicators Check Indicator Power Indicator Description Flashes (green) Processing initialization. Continues until the scanner is ready after closing the ADF. On (green) The scanner is ready to be used. Indicates that the initialization is successfully complete. The indicators operate in the same way when the scanner is in power saving mode.

  • Page 17: Scanner Setup

    Scanner Setup This section describes the software that is required for the computer you want to connect the scanner to, the system requirements, and the scanner setup method. The scanner setup procedure depends on the connection method of the scanner. Check the reference page for each method to set up the scanner.
  • Page 18 Scanner Setup ● Software Operation Panel You can configure settings that are related to scanning documents and managing consumable parts. It is installed together with the PaperStream IP driver. For details, refer to Scanner Settings (Software Operation Panel) (page 117). ●...

  • Page 19: System Requirements

    Scanner Setup System Requirements The system requirements for the computer on which software is to be installed are as follows. Operating system ® ● Windows Server 2008 R2 Standard (64-bit) (Service Pack 1) ® ● Windows 7 Professional (32-bit/64-bit) (Service Pack 1) ®...

  • Page 20: Connecting The Scanner Via A Wired Lan (When Obtaining An Ip Address Automatically)

    Scanner Setup Connecting the Scanner via a Wired LAN (When Obtaining an IP Address Automatically) This section explains about the setup procedure for you to connect the scanner to a network device via a wired LAN and automatically obtain an IP address for the scanner from the DHCP server. For the procedure to unpack the scanner, refer to Getting Started.
  • Page 21 Scanner Setup Select [Wired LAN] and connect the scanner to the computer as follows. Connect the computer to a network device via a wired LAN or Wi-Fi ( For details about how to connect the computer to the network, refer to the computer manual. Connect the scanner to the network device via a wired LAN ( Connect the power cable to the scanner and the AC outlet ( Turn on the scanner.
  • Page 22 Scanner Setup The serial number is printed on the label on the back of the scanner. For details, refer to Checking the Product Label (page 116). For details about Scanner Selection Tool, refer to the Network Setup Tool for SP Series Help. Click the [Exit] button in the [SP Series Setup] window.

  • Page 23: Connecting The Scanner Via A Wired Lan (When Assigning An Ip Address Manually)

    Scanner Setup Connecting the Scanner via a Wired LAN (When Assigning an IP Address Manually) This section explains about the setup procedure for you to connect the scanner to a computer via a wired LAN and manually assign an IP address to the scanner. For the procedure to unpack the scanner, refer to Getting Started.
  • Page 24 Scanner Setup Select [Wired LAN] and connect the scanner to the computer as follows. Connect the computer to a network device via a wired LAN or Wi-Fi ( For details about how to connect the computer to the network, refer to the computer manual. Connect the scanner to the network device via a wired LAN ( Connect the power cable to the scanner and the AC outlet ( Turn on the scanner.
  • Page 25 Scanner Setup Connect the scanner to the computer by using the USB cable that is supplied, and click the [OK] button in the message window. The [IP Address Setting Tool] window appears. HINT You do not need to disconnect the LAN cable from the scanner when connecting the USB cable. Set the IP address and the scanner name, and then click the [OK] button.
  • Page 26 Scanner Setup - Windows 10/Windows Server 2016/Windows Server 2019 Click [Start] menu → [SP Series] → [Scanner Selection Tool for SP Series]. ● If IP Address Setting Tool does not start up, follow the procedure below to start it up. - Windows Server 2008 R2/Windows 7 Click [Start] menu →...

  • Page 27: Connecting The Scanner To The Computer Via The Usb Cable

    Scanner Setup Connecting the Scanner to the Computer via the USB Cable This section explains about the setup procedure for connecting the scanner to the computer by using the USB cable. For the procedure to unpack the scanner, refer to Getting Started. ATTENTION If an old version of the software is installed, uninstall it first.
  • Page 28 Scanner Setup Select [USB] and connect the scanner to the computer as follows. Connect the scanner to the computer by using the USB cable that is supplied ( Connect the power cable to the scanner and the AC outlet ( Turn on the scanner.

  • Page 29: Basic Operations

    Basic Operations This section explains how to operate the scanner. Turning the Power ON/OFF This section explains how to power on/off the scanner. How to Turn the Power ON Press the power button on the operator panel. The scanner is turned on, and during initialization, the power indicator flashes in green. When the power indicator lights up in green, the scanner is ready to scan.

  • Page 30: Entering And Resuming From Power Saving Mode

    Basic Operations Entering and Resuming from Power Saving Mode The scanner enters power saving mode when it is left on without being used for a certain period of time. Power saving mode keeps the power consumption low when the scanner has not been used for a certain period of time.

  • Page 31: Setting Up The Adf Paper Chute (Feeder)

    Basic Operations Setting Up the ADF Paper Chute (Feeder) Documents loaded in the ADF paper chute (feeder) are fed into the ADF one by one when scanning starts. Using the chute extensions 1 and 2 as described in the following procedure will feed documents smoothly. Pull out the chute extension 1.

  • Page 32: Opening/Closing The Adf

    Basic Operations Opening/Closing the ADF This section describes how to open and close the ADF. How to Open the ADF Remove any documents from the ADF paper chute (feeder). Pull the ADF release tab towards you to open the ADF. When the ADF is open, it might close accidentally.

  • Page 33: How To Close The Adf

    Basic Operations How to Close the ADF Close the ADF. Push the center of the ADF until it locks in place. Be careful not to get your fingers caught when closing the ADF. CAUTION ATTENTION Make sure there is no foreign matter caught inside the ADF when closing the ADF.

  • Page 34: Setting Up The Stacker

    Basic Operations Setting Up the Stacker Documents loaded in the ADF paper chute (feeder) are ejected onto the stacker one by one when scanning starts. Using the stacker and stacker extension as described in the following procedure will keep the documents straight and feed them smoothly.
  • Page 35 Basic Operations Lift up the stacker extension 1 towards you.
  • Page 36 Basic Operations Lift up the stacker extension 2 towards you.

  • Page 37: How To Perform A Basic Scan

    How to Perform a Basic Scan This section explains how to perform a basic scan. Performing a Scan with an Image Scanning Application This section explains about the basic flow of performing a scan using an image scanning application on the computer.
  • Page 38 How to Perform a Basic Scan Load the document face-down in the ADF paper chute (feeder). For details, refer to How to Load Documents (page 47). Start an image scanning application. Select a scanner driver to be used for scanning. For some image scanning applications, selection of a scanner driver may not be needed.
  • Page 39 How to Perform a Basic Scan ATTENTION Do not perform an operation to disconnect the connection between the scanner and the computer such as the following: ● Disconnecting the USB cable ● Disconnecting the LAN cable ● Disconnecting the network ●...

  • Page 40: Pressing A Button On The Scanner In Order To Start An Image Scanning Application And Perform A Scan

    How to Perform a Basic Scan Pressing a Button on the Scanner in order to Start an Image Scanning Application and Perform a Scan This section explains about the basic flow of starting an image scanning application and performing a scan by pressing the scan/stop button on the scanner.
  • Page 41 How to Perform a Basic Scan When Button Event Manager is started, appears in the notification area located at the far right of the task bar. Right-click Click [Help] on the menu that appears. Load a document in the ADF paper chute (feeder). Load the document face-down in the ADF paper chute (feeder).
  • Page 42 How to Perform a Basic Scan HINT When PaperStream ClickScan is installed, pressing the scan/stop button starts a scan with PaperStream ClickScan. If you do not want to use PaperStream ClickScan for scanning, disable the automatic startup to stop it from residing in the taskbar. For details, refer to the PaperStream ClickScan Help. Scan the document with the image scanning application as needed.

  • Page 43: Button Settings (For Usb Connection)

    How to Perform a Basic Scan Button Settings (For USB Connection) Specify an image scanning application to be launched when the scan/stop button is pressed. The procedure when the scanner is connected via a USB cable is as follows. Turn on the scanner and confirm that the scanner is connected to the computer via the USB cable. For details about how to turn on the scanner, refer to How to Turn the Power ON (page 29).
  • Page 44 How to Perform a Basic Scan Click [Start this program] under [Actions], and select an image scanning application from the program list. Click the [OK] button.

  • Page 45: How To Load Documents

    How to Load Documents This section explains how to load documents on the scanner. Loading Documents This section explains how to load documents of normal paper. Preparation When you load multiple documents in the ADF paper chute (feeder), make the following preparations. HINT For details about the paper size and quality required for normal operations, refer to Documents for Scanning...
  • Page 46 How to Load Documents Hold both ends of the documents and fan them a few times. Rotate the documents by 90 degrees and fan them in the same manner. Perform steps for all documents. Align the top of the documents.

  • Page 47: How To Load Documents

    How to Load Documents How to Load Documents Pull out the chute extensions according to the length of the document. For details, refer to Setting Up the ADF Paper Chute (Feeder) (page 31). Lift the stacker and stacker extension according to the length of the document. For details, refer to Setting Up the Stacker (page 34).
  • Page 48 How to Load Documents When there is a space between the side guides and the documents, the documents may be fed skewed. ATTENTION When you scan long page documents, be sure to do the following: ● When loading a document Support the loaded document with your hand so it does not fall out of the ADF paper chute (feeder).
  • Page 49 How to Load Documents Secure enough space around the stacker and catch the ejected sheet so that it does not fall off the stacker. Be careful not to cut your finger on the edge of the document.

  • Page 50: Documents For Scanning

    How to Load Documents Documents for Scanning Paper Size The following paper sizes can be scanned: Maximum size (width × length) ● A4 (portrait) (210 × 297 mm/8.3 × 11.7 in.) ● Legal (portrait) (8.5 × 14 in.) ● Long page(*1) (216 × 863 mm/8.5 × 34 in., 210 × 3,048 mm/8.3 ×...

  • Page 51: Documents That Must Not Be Scanned

    How to Load Documents Documents That Must Not Be Scanned The following types of documents must not be scanned: ● Paper-clipped or stapled documents ● Documents on which the ink is still wet ● Documents smaller than A8 size ● Documents other than paper/plastic card (such as fabric, metal foil and OHP film) ●...

  • Page 52: Precautions

    How to Load Documents Precautions ● Notes on the documents to be scanned Depending on the documents to be scanned, take note of the following. ● When scanning wood containing papers, the life of the brake roller and pick roller may end sooner compared to scanning wood-free papers.
  • Page 53 How to Load Documents ● Load plastic cards one at a time in the ADF paper chute (feeder). ● It is recommended to place the card face-down in the ADF paper chute (feeder). ● Rigid cards may not be fed properly. ●...

  • Page 54: Loading Capacity

    How to Load Documents Loading Capacity The number of sheets that can be loaded in the ADF paper chute (feeder) is determined by the paper size and paper weight. See the graph below. Unit Conversion 50 13.4...

  • Page 55: Area Not To Be Perforated

    How to Load Documents Area Not to Be Perforated An error may occur when there are punched holes in the area colored in light pink in the Figure 1. Fig. 1 ATTENTION The above condition applies when the document is set to the center of the pick roller width. HINT If there are any holes in the 80 mm (3.15 in.) wide central column, you can move the document to the left or right to avoid an error.

  • Page 56: Conditions Required To Accurately Detect Overlapped Documents (Multifeed)

    How to Load Documents Conditions Required to Accurately Detect Overlapped Documents (Multifeed) Multifeed is an error that occurs when two or more sheets are overlapped and fed at once. For documents that are loaded, the following conditions are required for overlapped documents to be detected accurately.

  • Page 57: Conditions For Mixed Batch Scanning

    How to Load Documents Conditions for Mixed Batch Scanning The following conditions apply when a mixed batch of documents with different paper sizes is scanned. Make sure to test a few sheets first to check if the mixed batch of documents can be fed. For details about scanning, refer to Scanning Documents with Different Widths (page 60).
  • Page 58 How to Load Documents Paper Size When a mixed batch with different sizes is scanned, not feeding the documents straight may cause troubles such as paper jams or part of the image to appear missing. It is recommended that you check the scanned images if the documents were fed skewed. ATTENTION When a mixed batch with different sizes is scanned, documents are more likely to skew because the side guides do not fit every sheet properly.

  • Page 59: Conditions For Automatic Page Size Detection

    How to Load Documents ATTENTION A6 (portrait) and A7 (landscape) or less cannot be scanned with other paper sizes. Documents That Cannot Be Scanned in a Mixed Batch The following types of documents cannot be mixed in the same batch: ●...

  • Page 60: Various Ways To Scan

    Various Ways to Scan This section explains how to configure the scanner settings and scan different types of documents with the image scanning application. For information on other ways to scan which are not explained here, refer to the manual or help for the image scanning application, and the help for the scanner driver.
  • Page 61 Various Ways to Scan Place the documents at the center of the ADF paper chute (feeder), and adjust the side guides to the widest document in the batch. ATTENTION Load all documents above the center of the pick roller. If documents are loaded outside of the pick roller width, they may be fed skewed or not fed into the ADF.
  • Page 62 Various Ways to Scan In the scanner driver, configure the scan settings to detect the paper size automatically. For details, refer to the help for the scanner driver. Scan documents with the image scanning application. For details, refer to the manual for your image scanning application.

  • Page 63: Scanning Long Page Documents

    Various Ways to Scan Scanning Long Page Documents Documents with a length up to 3,048 mm (120 in.) can be scanned by long page scanning. Depending on the resolution setting or the image scanning application, the document sizes that can be scanned may differ.

  • Page 64: Daily Care

    Daily Care This section describes how to clean the scanner. ● Do not use aerosol spray or spray that contains alcohol. Paper dust blown up by strong air CAUTION from the spray may enter inside the scanner which may cause the scanner to fail or malfunction.
  • Page 65 Daily Care information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

  • Page 66: Location And Frequency

    Daily Care Location and Frequency Cleaning Location Frequency Inside of the scanner (ADF) Brake roller Every 3,000 sheets Pick roller Plastic idler roller Glass Ultrasonic sensor Feed roller Eject roller ATTENTION Cleaning cycles may vary depending on the condition of the documents. Also, cleaning must be performed more frequently when the following types of documents are scanned: ●...

  • Page 67: Cleaning The Outside Of The Scanner

    Daily Care Cleaning the Outside of the Scanner The scanner including the ADF paper chute (feeder) and the stacker should be cleaned with either a piece of dry cloth, a cloth moistened with Cleaner F1/mild detergent, or a sheet of Cleaning Wipe. ATTENTION ●...

  • Page 68: Cleaning The Inside Of The Scanner (Adf) With Cleaning Paper

    Daily Care Cleaning the Inside of the Scanner (ADF) with Cleaning Paper The inside of the ADF can be cleaned with a sheet of Cleaning Paper moistened with Cleaner F1. As the scanner continues to feed the documents, paper dust will accumulate inside the ADF and it may cause scanning errors.
  • Page 69 Daily Care Otherwise, the Cleaning Paper may be fed skewed. Start an image scanning application and scan the Cleaning Paper.

  • Page 70: Cleaning The Inside Of The Scanner (Adf) With A Cloth

    Daily Care Cleaning the Inside of the Scanner (ADF) with a Cloth The inside of the ADF can be cleaned with a piece of cloth moistened with Cleaner F1, or a sheet of Cleaning Wipe. As the scanner continues to feed the documents, paper dust will accumulate inside the ADF and it may cause scanning errors.
  • Page 71 Daily Care Clean the following locations with a cloth moistened with Cleaner F1, or a sheet of Cleaning Wipe.
  • Page 72 Daily Care ATTENTION Make sure that the cloth does not get caught and damage the document sensors. Brake roller (× 2) Remove the brake roller from the scanner. For details about removing the brake roller, refer to Replacing the Roller Set (page 77).
  • Page 73 Daily Care ATTENTION Vertical streaks may appear on images if the glass section is dirty. Ultrasonic sensor (× 2) Gently wipe dirt and dust off the surface of the ultrasonic sensors. HINT If it is difficult to clean, use a cotton swab. Feed roller (×...
  • Page 74 Daily Care Press the scan/stop button on the operator panel for 2 seconds or more. The feed/eject rollers rotate at the same time. Be careful not to touch the rollers with your hand while they are CAUTION rotating. Put a piece of cloth moistened with Cleaner F1 or a sheet of Cleaning Wipe against the surface of the feed/eject roller, and wipe horizontally to clean dirt and dust off the whole surface.

  • Page 75: Replacing The Consumables

    Replacing the Consumables This section explains how to replace the consumables for the scanner. The inside of the ADF becomes very hot when the scanner is being used. CAUTION Before you replace the consumables, make sure to turn off the power, unplug the power cable and wait for at least 15 minutes for the inside of the ADF to cool down.
  • Page 76 Replacing the Consumables HINT Only use the specified consumables. For information on purchasing the consumables, contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

  • Page 77: Replacing The Roller Set

    Replacing the Consumables Replacing the Roller Set The roller set consists of a brake roller and a pick roller. Replace each roller in the following procedure. Remove all documents from the ADF paper chute (feeder). Open the ADF. For details, refer to How to Open the ADF (page 32).
  • Page 78 Replacing the Consumables Pull out the left side of the brake roller shaft, and then pull out the right side of the shaft from the hole.
  • Page 79 Replacing the Consumables Remove the brake roller from its shaft. Attach a new brake roller on the shaft. Insert the protrusion ( ) on the shaft into the slot. Attach the shaft.
  • Page 80 Replacing the Consumables Attach the notch ( ), which is on the brake roller shaft, to the slot on the right then attach the left side of the shaft. Close the brake roller cover.
  • Page 81 Replacing the Consumables ATTENTION Confirm that the brake roller is installed properly. Otherwise, paper jams or other feeding errors may occur. Remove the pick roller. Open the side guides fully to both sides. Then place your finger into the depression and open the sheet guide in the direction of the arrow.
  • Page 82 Replacing the Consumables Slide the pick roller and remove it from the top. Attach a new pick roller from the bottom.
  • Page 83 Replacing the Consumables Check the direction of the notch ( ) on the pick roller and of the small roller ( ), and insert it in the hole. Close the sheet guide. ATTENTION Confirm that the pick roller is installed properly. Otherwise, paper jams or other feeding errors may occur. Close the ADF.
  • Page 84 Replacing the Consumables Start up the Software Operation Panel and clear the counter. For details, refer to Clearing the Sheet Counters (page 134).

  • Page 85: Troubleshooting

    Troubleshooting This section explains about the countermeasures against paper jams and other troubles, items to check before contacting your scanner service provider, and how to read the product label on the scanner. ATTENTION For details about other errors/troubles that are not covered in this section, refer to the scanner driver's Help. When a Paper Jam Occurs Remove the documents that are left in the ADF in the following procedure: ●...
  • Page 86 Troubleshooting Remove the jammed document. ATTENTION ● Make sure to check the documents and the paper path thoroughly. Remove any metal objects such as staples or paper clips to prevent paper jams. ● Be careful not to damage the glass surface and the guides when removing documents with metal objects such as staples or paper clips.

  • Page 87: Errors

    Troubleshooting Errors ● Error Indication If an error occurs while the scanner is used, the indicators on the operator panel light up as follows. ● For temporary errors The check indicator turns on or turns off. The power indicator stays on. ●...
  • Page 88 Troubleshooting ● Error List Check Indicator Power Indicator Error Description Refer to Paper jam Paper Jam (page 89) Multifeed Multifeed (page 90) ADF open Cover Open (page 90) Flashes Sensor error Sensor Error (page 91) Flashes 2 times Optical error (ADF Front) Optical error (ADF Front) (page Flashes 3 times Optical error (ADF Back)

  • Page 89: Paper Jam

    Troubleshooting Paper Jam If a paper jam occurs, the indicators on the operator panel light up as follows. Check Indicator Power Indicator Take the following measures. ● When a paper jam occurs inside the scanner, refer to When a Paper Jam Occurs (page 85) to remove jammed documents.

  • Page 90: Multifeed

    Troubleshooting ATTENTION Ways to designate the scanning area differ depending on the image scanning application or the scanner driver. For details, refer to the manual for the image scanning application or the help for the scanner driver. If paper jams occur frequently, take measures according to Paper Jams/Pick Errors Occur Frequently (page 109).

  • Page 91: Sensor Error

    Troubleshooting Sensor Error If a sensor error occurs, the indicators on the operator panel lights up as follows. Check Indicator Power Indicator Flashes Take the following measures. ● Clean the ultrasonic sensors by referring to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 70).

  • Page 92: Being Used By Others

    Troubleshooting information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry. Being Used by Others The indicators on the operator panel light up as follows. Check Indicator Power Indicator The scanner is already being used.

  • Page 93: Troubleshooting

    Troubleshooting Troubleshooting This section describes examples of troubles that you may encounter when using the scanner and also describes the solutions to them. Before you request for a repair, take measures by looking through the examples of the troubles and solutions. If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page 114) first, then contact the distributor/dealer where you purchased this product.

  • Page 94: The Scanner Cannot Be Powered On

    Troubleshooting The Scanner Cannot Be Powered ON Check the following points ● Is the power cable connected properly? (page 94) ● Did you press the power button on the scanner? (page 94) If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page 114) first, then contact the distributor/dealer where you purchased this product.

  • Page 95: Cannot Connect The Scanner And A Computer With The Network

    Troubleshooting Cannot Connect the Scanner and a Computer with the Network Check the following points ● Is the scanner connected to a network device (such as a switch, a hub, or a router) via a LAN cable? (page 95) ● Is the network device (such as a switch, a hub, or a router) turned on? (page 95) Is the firmware version for the network device the latest? (page 96) ●...
  • Page 96 Troubleshooting ● Is the firmware version for the network device the latest? Solution If the firmware version for the network device is not the latest, unexpected operations may occur. Contact the network administrator to check the firmware version, and consider updating it to the latest version.
  • Page 97 Troubleshooting If the network is unstable, restart the network devices. However, before restarting them, make sure that communications with other devices are not affected if the network devices are restarted. The network devices may become unstable. ● Did you select the scanner in Scanner Selection Tool? Solution Start up Scanner Selection Tool, and check whether the scanner that you want to connect the computer to is displayed in the list.
  • Page 98 Avoid duplicates in IP addresses. ● Is the correct scanner name set for the image scanning application? Solution Check whether the scanner name for a wired LAN connection is set for the image scanning application. PaperStream IP SP-1130Ne Net...

  • Page 99: Cannot Connect The Scanner And A Computer Via The Usb Cable

    Use a new USB cable and connect it properly. ● Is the correct scanner name set for the image scanning application? Solution Check whether the scanner name for a USB connection is set for the image scanning application. PaperStream IP SP-1130Ne...

  • Page 100: Scanning Does Not Start

    Troubleshooting Scanning Does Not Start Check the following points ● Is the document loaded in the ADF paper chute (feeder) correctly? (page 100) ● Is the ADF closed properly? (page 100) ● Are the scanner and the computer properly connected? (page 100) If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page 114)

  • Page 101: Scanning Takes A Long Time

    Troubleshooting Scanning Takes a Long Time Check the following points ● Does the computer meet the recommended requirements? (page 101) ● If a USB connection is used, is the USB cable connected to the USB 1.1 port on the computer? (page 101) Did you start a scan while the computer was unstable (for example, immediately after computer start-up ●...

  • Page 102: The Scanned Image Of A Picture Or Photo Is Rough/Image Noise Appears

    Troubleshooting The Scanned Image of a Picture or Photo is Rough/Image Noise Appears Check the following points ● Did you configure the settings in the scanner driver to scan in black & white mode? (page 102) ● Are the glass and rollers inside the ADF clean? (page 102) If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page 114)

  • Page 103: Quality Of Scanned Text Or Lines Is Unsatisfactory

    Troubleshooting Quality of Scanned Text or Lines Is Unsatisfactory Check the following points ● Are the glass and rollers inside the ADF clean? (page 103) ● Is the resolution appropriate? (page 103) ● Did you configure the settings in the scanner driver to scan in grayscale or color mode? (page 103) Is there any foreign matter (such as dust or paper dust) on the document? (page 103) ●...

  • Page 104: Images Are Distorted Or Not Clear

    Troubleshooting Images Are Distorted or Not Clear Check the following points ● Are the glass and rollers inside the ADF clean? (page 104) ● Is the ADF being pushed down during scanning? Or, is there a heavy object on top of the ADF? (page 104) Is a scan performed on a place that is unstable or vibrates? (page 104) ●...

  • Page 105: Vertical Streaks Appear On The Images

    Troubleshooting Vertical Streaks Appear on the Images Check the following points ● Are the glass and rollers inside the ADF clean? (page 105) ● Is there any foreign matter (such as dust or paper dust) on the document? (page 105) ●...

  • Page 106: Overlapped Documents Are Frequently Fed Into The Scanner

    Troubleshooting Overlapped Documents Are Frequently Fed into the Scanner Check the following points ● Do the documents meet the paper requirements? (page 106) ● If the setting to detect overlapped documents is enabled, do the documents fulfill the conditions to detect overlapped documents accurately? (page 106) Did you scan a thick document such as a plastic card? (page 106) ●...
  • Page 107 Troubleshooting ● Did you fan the documents before loading them? Solution Fan the documents. For details, refer to Preparation (page 45). ● Have the documents just been printed out from a copy machine or a laser printer? Solution Fan the documents a few times to remove static electricity. For details, refer to Preparation (page 45).

  • Page 108: Situation In Which The Document Is Not Fed Into The Adf Occurs Frequently

    Troubleshooting Situation in Which the Document Is not Fed into the ADF Occurs Frequently Check the following points ● Do the documents meet the paper requirements? (page 108) ● Did you fan the documents before loading them? (page 108) ● Is the roller set (the brake roller and pick roller) installed correctly? (page 108) Is the roller set (the brake roller and pick roller) clean? (page 108) ●...

  • Page 109: Paper Jams/Pick Errors Occur Frequently

    Troubleshooting Paper Jams/Pick Errors Occur Frequently Check the following points ● Do the documents meet the paper requirements? (page 109) ● Is there any foreign matter in the ADF? (page 109) ● Is there a document remaining in the ADF? (page 109) Is the roller set (the brake roller and pick roller) installed correctly? (page 109) ●...
  • Page 110 Troubleshooting For details, refer to Daily Care (page 64). ● Is the roller set (the brake roller and pick roller) worn out? Solution Start up the Software Operation Panel to check the counter for the roller set (the brake roller and pick roller), and if necessary, replace the roller set.

  • Page 111: Images Turn Out Elongated

    Troubleshooting Images Turn Out Elongated Check the following points ● Are the rollers clean? (page 111) ● Do the documents meet the paper requirements? (page 111) ● Is the roller set (the brake roller and pick roller) worn out? (page 111) If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page 114)

  • Page 112: A Shadow Appears At The Top Or The Bottom Of The Image

    Troubleshooting A Shadow Appears at the Top or the Bottom of the Image Check the following points ● Did you use the page edge filler function to fill in the shadow around the edge? (page 112) If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page 114) first, then contact the distributor/dealer where you purchased this product.

  • Page 113: There Are Black Traces On The Document

    Troubleshooting There Are Black Traces on the Document Check the following points ● Are you scanning documents written in lead pencil or carbon paper? (page 113) ● Are the glass and rollers inside the ADF clean? (page 113) If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page 114) first, then contact the distributor/dealer where you purchased this product.

  • Page 114: Before You Contact The Scanner Service Provider

    Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry. Items to Check Before You Contact the Scanner Service Provider ● General Item Findings Scanner name Example: SP-1130Ne For details, refer to Checking the Product Label (page 116). Serial No. Example: XXXX000001...
  • Page 115 Troubleshooting ● Error Status Computer Connection Issues Item Findings Operating system (Windows) Error message Interface Example: USB interface Interface controller Example: A LAN board is used. Connection method Example: USB, Wired LAN Feeding Issues Item Findings Paper type Main purpose of use Date of last cleaning Date of consumable replacement Operator panel status...

  • Page 116: Checking The Product Label

    Troubleshooting Checking the Product Label This section explains about the product label on the scanner. The label is located on the place indicated in the following figure: Label (example): Shows the scanner information.

  • Page 117: Scanner Settings (Software Operation Panel)

    Scanner Settings (Software Operation Panel) This section explains how to use the Software Operation Panel to configure the scanner settings. Starting Up the Software Operation Panel With the Software Operation Panel, you can configure settings used to manage consumable parts and manage the power of the scanner.
  • Page 118 Scanner Settings (Software Operation Panel) Click [Start] menu → [SP Series] → [Software Operation Panel]. The Software Operation Panel icon is displayed in the menu that appears when you click in the notification area located at the far right of the task bar. To have the Software Operation Panel icon always displayed in the notification area, drag and drop the icon onto the notification area.

  • Page 119: Setting The Software Operation Panel To [View Only Mode]

    Scanner Settings (Software Operation Panel) Setting the Software Operation Panel to [View Only mode] By setting a password, the Software Operation Panel can run in [View Only mode] which allows users to only view the scanner settings. The scanner settings can be configured if no password is set. In order to prevent unnecessary changes to the settings, a password can be used to restrict user operations.

  • Page 120: Setting [View Only Mode]

    Scanner Settings (Software Operation Panel) Setting [View Only mode] Set the Software Operation Panel to [View Only mode]. Set a password. For details, refer to Setting a Password (page 124). Right-click the Software Operation Panel icon in the notification area located at the far right of the task bar, and select [View Only mode] from the menu.
  • Page 121 Scanner Settings (Software Operation Panel) HINT In [View Only mode], a check mark appears next to [View Only mode] in the menu that is displayed by right- clicking the Software Operation Panel icon in the notification area.

  • Page 122: Exiting [View Only Mode]

    Scanner Settings (Software Operation Panel) Exiting [View Only mode] Exit [View Only mode] on the Software Operation Panel in the following procedure. Right-click the Software Operation Panel icon in the notification area located at the far right of the task bar, and select [View Only mode] from the menu.
  • Page 123 Scanner Settings (Software Operation Panel) The Software Operation Panel exits [View Only mode], and the scanner settings can now be changed. HINT When the Software Operation Panel exits [View Only mode], the check mark next to [View Only mode] disappears from the menu that is displayed by right-clicking the Software Operation Panel icon in the notification area.

  • Page 124: Setting A Password

    Scanner Settings (Software Operation Panel) Setting a Password Set a password in the following procedure. Right-click the Software Operation Panel icon in the notification area located at the far right of the task bar, and select [Password Setting] from the menu. The [Password setting] window appears.

  • Page 125: Changing The Password

    Scanner Settings (Software Operation Panel) Changing the Password Change the password in the following procedure. Right-click the Software Operation Panel icon in the notification area located at the far right of the task bar, and select [Password Setting] from the menu. The [Password setting] window appears.
  • Page 126 Scanner Settings (Software Operation Panel) Click the [OK] button. The password is set.

  • Page 127: Clearing The Password

    Scanner Settings (Software Operation Panel) Clearing the Password Clear the password in the following procedure. Right-click the Software Operation Panel icon in the notification area located at the far right of the task bar, and select [Password Setting] from the menu. The [Password setting] window appears.
  • Page 128 Scanner Settings (Software Operation Panel) The password is cleared.

  • Page 129: Resetting The Password

    Scanner Settings (Software Operation Panel) Resetting the Password If you forgot your password, reset it. Right-click the Software Operation Panel icon in the notification area located at the far right of the task bar, and select [Password Setting] from the menu. The [Password setting] window appears.
  • Page 130 Scanner Settings (Software Operation Panel) Click the [OK] button. The password is set.

  • Page 131: Setting Item

    Scanner Settings (Software Operation Panel) Setting Item The Software Operation Panel enables you to manage consumable parts for the scanner connected to the computer or the power of the scanner. Device Setting Start up the Software Operation Panel. For details, refer to Starting Up the Software Operation Panel (page 117).

  • Page 132: Settings Related To Sheet Counters

    Scanner Settings (Software Operation Panel) Settings Related to Sheet Counters Checking the Sheet Counters The status of each consumable part can be viewed to determine when to replace the consumables. The background color of the counter changes as it gets closer to the time to replace the consumables. The background color of the roller set counter turns light yellow when the number of sheets scanned reaches 95,000, and turns yellow when it reaches 100,000.
  • Page 133 Scanner Settings (Software Operation Panel) The factory default setting for each counter is "0". ATTENTION If the scanner was turned off by unplugging the power cable, the number of sheets may not be counted in [Total Count (ADF)].

  • Page 134: Clearing The Sheet Counters

    Scanner Settings (Software Operation Panel) Clearing the Sheet Counters When you have replaced a consumable part, clear the corresponding counter. Start up the Software Operation Panel. For details, refer to Starting Up the Software Operation Panel (page 117). From the list on the left, select [Device Setting] and click the [Clear] button for the consumable that you replaced.

  • Page 135: Message For Replacing Consumables

    Scanner Settings (Software Operation Panel) Message for Replacing Consumables The following message may appear on the computer while the scanner is in use. Example: Message for replacing consumables Check the message, and replace the consumable accordingly. If you click the [Ignore] button, the message disappears and the scan can be continued. However, it is recommended that you replace the consumable as soon as possible.

  • Page 136: Settings Related To Waiting Time

    Scanner Settings (Software Operation Panel) Settings Related to Waiting Time Waiting Time for the Scanner to Enter Power Saving Mode [Power saving] Specify the waiting time before the scanner enters power saving mode. Start up the Software Operation Panel. For details, refer to Starting Up the Software Operation Panel (page 117).
  • Page 137 Scanner Settings (Software Operation Panel) You can select the timeout period for the scanner to be automatically turned off by [1 Hour]/[2 Hours]/[4 Hours]/[8 Hours]. The factory default setting is "4 Hours".

  • Page 138: Appendix

    Appendix Basic Specification Item Specification Scanner type ADF (Automatic Document Feeder) Image sensor Single line CMOS-CIS × 2 (front, back) Light source RGB LED × 2 (front, back) Scanning area (width × Minimum size 52 × 74 (mm)/2.05 × 2.91 (in.) length) Maximum size (*1) 216 ×...
  • Page 139 Appendix *1:Long page scanning supports documents with a length up to 3,048 mm (120 in.). To scan documents that are longer than 355.6 mm (14 in.) but are within 863 mm (34 in.), set the resolution to 300 dpi or lower. To scan documents longer than 863 mm (34 in.), set the resolution to 200 dpi or lower.

  • Page 140: Installation Specification

    Appendix Installation Specification Item Specification Outer dimensions (W × D × H) (*1) 298 × 135 × 133 mm/11.7 × 5.3 × 5.2 in. Installation space (W × D × H) (*2) 400 × 670 × 380 mm/15.7 × 26.4 × 15 in. Weight 2.5 kg (5.5 lb) or less Input power...

  • Page 141: Outer Dimensions

    Appendix Outer Dimensions The outer dimensions are as follows: (Unit: mm (in.))

  • Page 142: Uninstalling The Software

    Select [Error Recovery Guide for SP Series]. ● When uninstalling the PaperStream ClickScan Select [PaperStream ClickScan]. ● When uninstalling manuals Select [SP Series manuals for SP-1130Ne]. ● When uninstalling SP Series Online Update Select [SP Series Online Update]. Click the [Uninstall] button or the [Uninstall/Change] button.

  • Page 143: Customer Support

    For inquiries regarding the scanner, refer to the following web page: https://imagescanner.fujitsu.com/sps.html If the solution to your problem cannot be found on the above web page, refer to the contact information for your Fujitsu office on the following web page: https://www.fujitsu.com/global/about/resources/shop/computing/peripheral/scanners/index.html Contact for Purchasing Consumables or Cleaning Materials...

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