Transaction Codes - VeriFone VX 680 User Manual

Transaction codes

Transaction declined codes
Transaction
Code Description
status
100 Declined Do not honour
101 Declined Expired card
Card acceptor - contact
103 Declined
acquirer
104 Declined Restricted card
106 Declined Exceed PIN tries
Refer to card issuer.
107 Declined Authorisation is required
on transaction
Refer to card issuer.
108 Declined
Special conditions
109 Declined Invalid merchant
110 Declined Invalid account
Invalid card number
111 Declined
(no such number)
Unacceptable
113 Declined
transaction fee
No account of requested
114 Declined
type
115 Declined Function not supported
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Action required
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Contact the Merchant Help Desk on 1800 334 702
for assistance. Seek alternate form of payment
from the cardholder.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from
the cardholder for debit cards.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
If the card being used is AMEX/ Diners/ JCB, the
terminal has not been linked properly at AMEX/
Diners/ JCB. If the card is an overseas card,
another form of payment should be requested.
Attempt transaction again. If it fails again seek
another form of payment from the cardholder.
Advise them to contact their bank.
If manually entering card number, attempt
transaction again. Seek another form of payment
from the cardholder. Advise them
to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Check correct account type was selected and
retry transaction. If this fails, seek another form of
payment.
Check correct account type was selected and
retry transaction. If this fails, seek another form of
payment.
116 Declined Insufficient funds
117 Declined Incorrect PIN
118 Declined No card record
119 Declined Transaction not permitted
Invalid transaction
120 Declined
or terminal
Exceed max withdrawal
121 Declined
limit
Exceed withdrawal
123 Declined
frequency limit
Transaction cannot
124 Declined
be completed
Do not honour pick-up
200 Declined
card
201 Declined Expired card
202 Declined Suspected fraud
Card acceptor - contact
203 Declined
acquirer
204 Declined Restricted card
Card acceptor - contact
205 Declined
acquirer security
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Advise cardholder to retry the transaction. If this
fails, seek another form of payment from the
cardholder. Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
If the card being used is AMEX/ Diners/ JCB, the
terminal may not be linked properly at AMEX/
Diners/ JCB.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Contact the Merchant Help Desk on 1800 334
702. Reset the terminal and retry the transaction.
If this fails, seek another form of payment from the
cardholder.
Remove card from customer and contact the
issuing bank. This should only be done if it is safe
to do so. If not, try to obtain the card number and
contact the issuer.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
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