Voucher Entry; Fraud Prevention - VeriFone VX 680 User Manual

Voucher entry

Transactions processed using the voucher entry functionality are processed offline and do not have
the ability to be authorised – all transactions accepted above the floor limit are processed at your risk.
1. Press the 3 dots on screen (MENU Button) to bring up the menu
2. Select 13. VOUCHER ENTRY PURCHASE and press ENTER
3. Enter your offline password.
4. Enter the sale amount and press ENTER.
5. Enter the card number and press ENTER.
6. Enter the card expiry date and press ENTER.
7. Select SAVINGS, CHEQUE or CREDIT.
8. When prompted to enter AUTH ID, simply press ENTER to continue.
9. The terminal will display a warning on the screen advising the transaction EXCEEDS
MERCHANT LIMIT. PROCEED AND ACCEPT RISK? Press YES to continue or NO to cancel the
transaction.
10. The terminal will prompt if you want to print the cardholder copy.
Press YES or NO.
11. When the EFTPOS terminal re-establishes a connection, the transactions stored in the
EFTPOS terminal will be sent to the network. You will be required to process a manual
settlement to force offline transactions through the system (see page 15).
Important
• You are responsible for assessing the validity of the circumstance for the completion of an offline
transaction. Call Merchant Services on 1300 132 741 (option 2) if uncertain of the validity of any
situation.
• Every transaction must be attempted on the EFTPOS terminal before an offline transaction
is completed.
• You are responsible for the value of an offline transaction if the transaction is found to be
fraudulent and the value may be debited from your merchant account.
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Fraud prevention

We've put together some tips to help minimise the risk of fraud. The best course of action is
awareness and prevention.
• Check the name on the card fits the customer (i.e. ensure the card is not used by a minor).
• Confirm the card number matches the abbreviated number printed on an EFTPOS receipt.
• Keep the card until you check the signature.
• Be wary of unusual shopping behaviour and multiple declines.
• Be wary when splitting a transaction over multiple cards.
• When the card is present, insert or swipe the card – never hand-key the card number.
• Check the holograms and validity dates.
• Don't process transactions on unsigned cards or cards with "See ID" in the signature panel.
• Be suspicious of large or unusual phone or internet orders, especially from overseas.
• If the goods are paid for over the phone, when the goods are collected ask for the card and
arrange for the customer to sign the sales receipt.
• Especially for phone and internet orders, deliver goods to a person in a buildingand ask for ID.
• For internet, phone or mail orders, confirm your customer is the genuinecardholder. Your business
will be liable for losses in a dispute situation.
• If you have any reservations or concerns in regards to a transaction, please contact Merchant
Operations on 1300 132 741 prior to processing.
• Authorisation is not proof of identity or guarantee of payment. It simply confirms funds are
available and the card hasn't been reported lost or stolen.
• Never process transactions for someone else. You will be liable in a dispute situation.
• Never fulfill requests for goods that you don't normally trade in or sell.
• Keep your terminal secure at all times and minimise the number of people who know your
refund password.
• Protect your customer's PIN – never point cameras at terminals.
• Securely store transaction receipts containing full card details.
• For terminal service or exchange, ask for bank identification.
• If you're not comfortable accepting card payment and the customer won't provide another form
of payment, don't proceed with the transaction.
• Your safety is paramount – never put yourself in danger.
In the event of a dispute, the onus is on you to prove the goods or services were provided to the
rightful owner. Failure to prove this will result in the full value of the transaction being debited from
your account, plus any dispute fee.
[!!!] The fraud prevention examples provided are not a complete list of measures to minimise
fraudulent behaviour or risks associated with merchant facilities. Bendigo Bank is not liable
for any loss or damage suffered by you in reliance on this list of examples.
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