Multi-Merchant Functions; Chip Card Errors & Magnetic Stripe Processing; Offline Transactions - VeriFone VX 680 User Manual

Multi-merchant functions

The VX 680 supports multi-merchant functionality. This allows multiple businesses within the same
premises to use the same VX 680 terminal.
Each individual merchant facility is its own entity and will:
• Carry its own trading name (which will be reflected on all cardholder receipts).
• Support separate settlements to nominated bank accounts and individual monthly tax invoices
to enable easy reconciliation.
There are minor changes in operating a multi-merchant terminal:
1. Users must nominate which merchant you wish to process the transaction against prior
to engaging in the transaction. For terminals running up to four merchants, the merchant names
will appear on the display. For more than four merchants, the operator can use the menu to view
the full list of merchants available and select accordingly.
2. You may be required to enter the password for a selected merchant.
3. Individual settlements may be performed manually, or via auto-settlement (see page 15).
If auto-settlement is performed, all merchants will be settled one after another and funds
will be credited.
Chip card errors & magnetic stripe processing
[!!!] Clean or wipe the chip or stripe with a cloth to remove any dirt before a second attempt
Where the chip on a card is damaged and cannot be read by the terminal, the following instructions
should be followed:
1. If the first attempt to read the card fails, the terminal response will be PLEASE REMOVE CARD
AND RE-INSERT – 1 ATTEMPT REMAINING (X) TO CANCEL.
2. If a second attempt to read the card fails, the terminal response will be CARD MALFUNCTION.
Press ENTER to continue and the terminal will respond with PLEASE REMOVE CARD AND SWIPE
– PRESS (X) TO CANCEL.
3. Remove the card from the chip reader and swipe the magnetic stripe of the card.
Process the transaction as normal.
Where the chip on a card contains an application that isn't supported by the terminal, the following
instructions should be followed:
1. The terminal will attempt to read the chip card, however, the terminal will respond with CARD
NOT ACCEPTED. Press ENTER to continue.
2. Remove the card from the chip reader and swipe the magnetic stripe of the card.
Process the transaction as normal.
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Offline transactions

If you're unable to perform a transaction due to a technical error, you may choose to continue to
accept card transactions – providing the circumstances are valid – by following the procedures below.
Valid circumstances
Transactions can be processed offline when either:
• The EFTPOS terminal is not operational due to a technical error.
• The EFTPOS terminal fails to connect to the network.
• The EFTPOS message displayed is "Issuer Not Available".
Invalid circumstances
Transactions must not be processed offline when:
1. A transaction is declined on the EFTPOS terminal for any reason.
2. The transaction has not been attempted using the EFTPOS terminal.
3. The card has expired.
4. The card is damaged/unreadable in the EFTPOS terminal (i.e. other cards work in the device).
5. You suspect the card is fraudulent.
6. The cardholder makes a keying error on the EFTPOS terminal e.g. the cardholder exceeds
PIN tries.
7. The EFTPOS terminal responds, CARD LIMIT IS EXCEEDED.
[!!!] Due to the risk involved with processing offline transactions without authorisation, you will be
responsible for the value of any transactions that are found to be fraudulent and the value may
be debited from your merchant account.
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