Additional Costs - VeriFone VX 680 User Manual

206 Declined Exceed PIN tries
Pick up card. Special
207 Declined
condition
208 Declined Pick-up lost card
209 Declined Pick-up stolen card
File up not supported by
301 Declined
receiver
302 Declined No record on file
304 Declined File field edit error
305 Declined File locked out
306 Declined File action not successful
902 Declined Invalid transactions
903 Declined Re-enter transaction
904 Declined Format error
905 Declined Acquirer not supported
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Seek another form of payment from the cardholder.
Advise them to contact their bank.
Remove card from customer and contact the
issuing bank. This should only be done if it is safe
to do so. If not, try to obtain the card number and
contact the issuer.
Remove card from customer and contact the
issuing bank. This should only be done if it is safe
to do so. If not, try to obtain the card number and
contact the issuer.
Remove card from customer and contact the
issuing bank. This should only be done if it is safe
to do so. If not, try to obtain the card number and
contact the issuer. If they believe fraud is taking
place merchant should also contact the police.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
Seek another form of payment from the cardholder.
Advise them to contact their bank.
If the card is from overseas, request another form
of payment. If the card was a credit card, ensure
no PIN has been entered. Ensure the correct
account type was selected for the transaction. If
the transaction still fails, seek another form of
payment.
Attempt transaction again.
Reset the device then attempt the transaction
again. If this fails, seek another form of payment.
The card is not allowed at this terminal. If the card
being used is AMEX/ Diners/ JCB, the terminal
may not have been linked properly at AMEX/
Diners/ JCB. Seek another form of payment.
906 Declined Cut over in progress
Issuer/ switch is
907 Declined
inoperative
Financial institution can't
908 Declined
be found for routing
909 Declined Suspected malfunction
911 Declined Card issuer timed out
Cut over/Reconciliation
915 Declined
error
921 Declined No action required
960 Declined MAC error
Additional codes
Transaction
Code Description
status
Transaction approved with
Y1 Approved signature (if signature is
required)
Transaction approved
Y1 Approved (signature is NOT
required)
Transaction approved with
Y3 Approved signature (if signature is
required)
Transaction approved
Y3 Approved (signature is NOT
required)
Z3 Declined Communications error
Transaction declined
Z1 Declined
by card
Switch ending a day's business and starting
the next. The transaction can be retried at a
later stage.
Retry transaction. If this fails, process the
transaction as per offline transaction procedures
or seek another form of payment.
Seek another form of payment from the
cardholder. Advise them to contact their bank.
Attempt transaction again.
Retry transaction.
Contact the Merchant Help Desk on 1800 334
702. Reset the terminal and retry the transaction.
If this fails, seek another form of payment.
Attempt transaction again.
Contact the Merchant Help Desk on 1800 334
702 for assistance. Terminal will be powered off
and on again. If the terminal reset fails, seek
another form of payment.
Action required
No action required. Transaction approved.
No action required. Transaction approved.
No action required. Transaction approved.
No action required. Transaction approved.
Retry transaction.
Seek another form of payment from the
cardholder. Advise them to contact their bank.
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