Network Connection Failure; In The Event The Terminal Is Damaged Or Offline - VeriFone VX 680 User Manual

Network connection failure

If the terminal is not able to connect to the switch, any transactions that are processed through the
terminal will not be able to obtain authorisation. Transactions accepted while the terminal is not
connected to the switch are considered 'offline'.
Offline transactions that are above your floor limit will display a warning that the transaction will be
processed at the merchant's risk. If a transaction above the floor limit is disputed, your account may
be debited for the value of the transaction.
Processing a transaction
1. Complete the transaction as normal.
2. After the card has been presented, the terminal will ask if you want to
continue offline. Press YES to continue or NO to cancel the transaction.
[!!!] Some transactions may not be allowed to continue offline and will decline with
a Z3 – communications error
3. The terminal will prompt for the entry of the Auth ID. Press ENTER to continue.
4. The terminal will display a warning on the screen advising the transaction.
"Exceeds merchant limit. Proceed and accept risk?" Press YES to continue or NO to cancel
the transaction.
5. The terminal will then process the transaction and print the merchant's copy of the receipt.
Check the cardholder's signature against the card and select Yes if accepted. Failure to accept
the signature within 30 seconds will result in the transaction being process as approved.
6. The terminal will prompt if you want to print the cardholder copy. Press YES or NO.
7. When the EFTPOS terminal next re-establishes a connection, the transactions stored in the
terminal will be sent to the switch. You will be required to process a manual settlement to force
offline transactions through the system (see page 15).
18

In the event the terminal is damaged or offline

In the event that the EFTPOS terminal is damaged and not operational, credit card and debit card
transactions can continue to be taken. These transactions are accepted at your risk and the damaged
terminal must be reported to the Merchant Help Desk on 1800 334 702.
Cardholder details
To continue taking transactions, record and securely store each cardholder's card details including:
• Card number
• Expiry date
• Cardholder name
• Amount
• Account type
When the EFTPOS terminal is repaired/replaced, the details you have recorded must be key entered
into the terminal following the steps outlined in 'Voucher entry' on page 22.
It's critical to ensure that any cardholder details that have been recorded are securely destroyed
once the voucher entry step has been completed.
19