VeriFone Vx 520 Quick Reference Manual

SETTING UP YOUR TERMINAL
VeriFone Vx 520 & 680
Quick Reference Guide

USING THE TERMINAL

TRANSACTION STEPS
To process any transaction/use any feature start from the idle screen:
1. Start up the device – system will automatically begin SoftPay
application, the Debit/Credit processing application
2. Swipe/Insert EMV/Tap for Contactless
* Always press after keying in data
* Press a gray key to select a menu item/option
* Prompting is dependent on the terminal's configuration
TERMINAL FUNCTION KEYS
CANCEL: Cancel a transaction or clear a message.
CORRECTION: Delete characters.
ENTER: Submit data (e.g., Amount, IDs, Card #, etc.).
SELECTION: Select menu item/option.
Scroll Down Scroll Up
ENTERING CHARACTERS
Alpha Characters: Press a number key once and then press the ALPHA
•
key (repeatedly if necessary until the desired letter appears).
Special Characters: Press a number key once, and then press the
•
ALPHA key (repeatedly if necessary until the desired character appears).
for character... press for character...
<space> - + & 0 @
. \ 1 /
~ 2 ?
% 3 [
FOR ASSISTANCE...
Aruba: (297)-588-0101
Bahamas & TCI: (242)-326-CARD (2273)
Family Islands: (242)-300-8472
Barbados: 1-(888)-847-5803
Cayman: 1-(888)-847-5803
Curacao: (5999)-763-8438
Eastern Caribbean: 1-(888)-847-5803
Trinidad & Tobago: (868)-625-1083
141185WK_r2_R8_RBC_SettingUpYourTerminal.indd 1
C@23 M@83 Y@8
HARDWARE
VERIFONE PINPAD 1000SE
When prompted, the cardholder uses the PINpad to input their
Printer well
Personal Identification number (PIN) for debit transactions.
Note: Respect the privacy of the cardholder while they key in
Display screen
their PIN, and encourage them to protect their PIN.
Magnetic stripe
card reader
ERROR MESSAGES
Keypad
As a general rule, press
screen. If the error persists after you've tried the solution(s), call Customer
EMV card reader
Service for assistance.
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OTHER HARDWARE ISSUES
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SETTING UP SERVER IDs & PASSWORDS
This option is used when User IDs and passwords are required to
operate the terminal.
1.
press for character... press
2.
3.
4 ] 8
4.
5 ( 9
5.
6 ' " ) *
6.
7 $ : = ^ #
7.
Note: The operator of the terminal MUST input a 4–digit password that is
known only to that person as they will assume responsibility for all transactions
processed using their ID and password.
SIGNING OFF / DELETING A SERVER
1.
2.
3.
4.
5.
6.
7.
K@53
to clear any error message on the terminal
Card Not Supported
– Ask the customer for another form of payment
(i.e., ask for another card).
Card Swipe Error
– Swipe the card again, or enter the Card number
manually.
Comm Error-Cxxx
– Retry the transaction.
Connection Failed / TCP Error
– See "No Network Connection"
error message.
Err Entering PIN
– Re-enter the PIN (before the PINpad times out again).
Error Reading Card Device
– Swipe the card again.
Please Check Line
– Ensure the phone line is inserted securely into
both the terminal's phone port and the wall jack.
No Manual Entry – Swipe the card instead.
No Record Found
– The record is not in the open batch.
PIN Pad Error
– Ensure that the PINpad cable is inserted securely into
both the PINpad's port and the terminal's port.
PP Not Connected
– See "PIN Pad Error" message.
Swipe Only – Swipe the card to do this transaction.
Void Not Allowed
– This is a debit transaction, which cannot be voided.
PINpad display is blank: See "PIN Pad Error" error message.
Printer light blinks: Press the Printer button to open the lid. Place a new
paper roll in the paper well (unroll enough paper so that when the lid is
closed, the paper slip is clamped against the cutting teeth).
Select MENU arrow down to, and select SERVER SIGN ON / OFF.
Enter the ID number (4–digit number provided by the employer) of the User.
Press .
SIGN ON? Select Yes (or No to cancel operation).
Allow the user to enter their 4–digit password.
Press .
The process is now complete.
Select MENU arrow down to, and select SERVER SIGN ON / OFF.
Enter the ID number (4–digit number provided by the employer) of the User.
Press .
SIGN OFF? Select Yes (or No to cancel operation).
Input the 4–digit password of the user.
Press .
The process is now complete.
3/11/15 11:13 PM