Consultation Transfer - Samsung OfficeServ User Manual

Canceling Call Transfer by using the [-] Key
The extension number of the caller and the extension number of the final recipient are
displayed in <Active Calls> window when the call transfer is attempted. Press the [-] key to
cancel the call transfer.
Canceling Call Transfer by using the Popup Menu
The extension number of the caller and the extension number of the final recipient are
displayed in <Active Calls> window when the call transfer is attempted. Right-click a device
and then select the [Drop] menu to cancel the call transfer.
Blind Transfer by using the [Enter] Key
The extension number of the caller and the extension number of the final recipient are
displayed in <Active Calls> window when the call transfer is attempted. Press the [Enter] key
to complete the call transfer.
Blind Transfer by using the Popup Menu
The extension number of the caller and the extension number of the final recipient are
displayed in <Active Calls> window when the call transfer is attempted. Right-click a device
and then select the [Complete Transfer] menu to complete the call transfer.
Blind Transfer by Drag and Drop
Drag a call from the <Active Calls> window and drop the call on the target device displayed on
the <BLF> window.
Troubleshooting when call transfer fails
If the recipient is absent or does not answer the transferred call, the call will
NOTE
be returned to the operator. In such cases, a 'Reconnected' message is
displayed as detail information.

Consultation Transfer

This menu is used to transfer calls under the consent of the recipient. When the recipient
answers the call, the call state will be displayed as below.
64
Home Page
Table of Contents