Samsung OfficeServ 12 General Description Manual
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Samsung OfficeServ 12 General Description Manual

Samsung OfficeServ 12 General Description Manual

Enterprise ip solutions system
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  • Page 1 General Description Guide...
  • Page 2 Product names mentioned in this document may be trademarks and/or registered trademarks of their respective companies. Please read this guide before using the OfficeServ 12, and follow the instructions to use the OfficeServ 12 safely and correctly. This manual may be changed for the product improvement, standardization and other technical reasons without prior notice.

  • Page 3: Introduction

    INTRODUCTION About this manual OfficeServ 12, Enterprise IP Solutions System, is a digital telephone system designed for small to medium-sized businesses. This manual provides an overview of the Samsung OfficeServ 12, Enterprise IP Solutions System, including system structure and hardware, features and facilities and specifications.

  • Page 4: Conventions

    OfficeServ 12 General Description Guide/Ed.01 Conventions The following special paragraphs are used in this document to point out information that must be read. This information may be set-off from the surrounding text, but is always preceded by a bold title in capital letters. The three categories of these special...

  • Page 5: Safety Concerns

    SAFETY CONCERNS For product safety and correct operation, the following information must be given to the operator/user and shall be read before the installation and operation. Symbols Caution Indication of a general caution Restriction Indication for prohibiting an action for a product Instruction Indication for commanding a specifically required action Barge-In without tone may violate laws concerning the right to privacy.
  • Page 6 OfficeServ 12 General Description Guide/Ed.01 SAFETY CONCERNS This page is intentionally left blank. © SAMSUNG Electronics Co., Ltd. Page IV...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION About this manual ... I Supporting Documents... I Conventions ... II Console Screen Output ... II Revision History ... II SAFETY CONCERNS Symbols ...III CAUTION ...III CHAPTER 1 Business Feature Package SYSTEM FEATURES ... 4-2 SYSTEM FEATURE DESCRIPTIONS... 4-5 STATION FEATURES ...
  • Page 8 OfficeServ 12 General Description Guide/Ed.01 Table of Contents This page is intentionally left blank. © SAMSUNG Electronics Co., Ltd. Page VI...

  • Page 9: Chapter 1 Business Feature Package

    Business Feature Package This chapter describes various features of the OfficeServ 12 system as follows: SYSTEM FEATURES STATION FEATURES DISPLAY FEATURES SAMPLE SMDR PRINTOUT(WITHOUT CALLER ID) SAMPLE SMDR PRINTOUT(WITH CALLER ID NUMBER) SAMPLE UCD REPORT UCD CALL STATISTICS UCD AGENT STATISTICS...

  • Page 10: System Features

    OfficeServ 12 General Description Guide/Ed.01 SYSTEM FEATURES Account Code Entry Forced-Verified Forced-Not Verified Voluntary Account Code Button All Call Voice Page Attention Tone Authorization Codes Forced Voluntary Auto Attendant † Automatic Hold Background Music Boss/Secretary Service Executive Answer Mode Executive Status...
  • Page 11 OfficeServ 12 General Description Guide/Ed.01 Data Security Database Printout Dialed Number Identification Service(DNIS) Direct In Lines Direct Inward Dialing(DID) Time-based Routing Busy or Camp-On Option Direct Inward System Access(DISA) Direct Trunk Selection Directory Names DISA Security Distinctive Ringing Door Lock Release(Programmable)
  • Page 12 OfficeServ 12 General Description Guide/Ed.01 Operator Group Overflow Operator Station Group Override Code Paging Internal Zones(4) External Zones(2) All Internal All External * Requires optional hardware and/or software. Ask your dealer for details. © SAMSUNG Electronics Co., Ltd. CHAPTER 4. Business Feature Package...

  • Page 13: System Feature Descriptions

    This account code will appear in the SMDR printout for that call record. phone users may enter this code using an account code button without interrupting a conversation. Single line telephone users must temporarily interrupt the call by hook- flashing and dialing the feature access code. Manually entered account codes can be up to 12 digits long.
  • Page 14 OfficeServ 12 General Description Guide/Ed.01 authorization codes will automatically change the dialing station’s class of service to the level assigned to the authorization code. Authorization codes may be programmed to print or not print on SMDR. FORCED When a station is programmed for forced authorization, the user must always enter this code before dialing is allowed.
  • Page 15 The Divert function is operated by a toggle button. 1.1.8 Call Activity Display The OfficeServ 12 will record and buffer all calling activity within the system. With a Call Activity Display(CAD) button, the OfficeServ 12 will display a ‘snapshot’ of the...
  • Page 16 OfficeServ 12 General Description Guide/Ed.01 be attached to the telephone number of frequent callers via the CID translation table. Caller ID Features The following features apply to all forms of Caller Identification, however, to make them easier to read caller identification is referred to as Caller ID.
  • Page 17 OfficeServ 12 General Description Guide/Ed.01 The system must be using LCR to dial the stored number. If CID REVW ALL in the User ON/OFF option set to OFF, only calls that are not answered(missed calls) at the station will be recorded in the Review list.
  • Page 18 OfficeServ 12 General Description Guide/Ed.01 This type of forwarding is not affected by the condition of the station. All calls are immediately redirected to the designated destination. If desired, the destination station may redirect the call back to the forwarded station by using the transfer feature.
  • Page 19 OfficeServ 12 General Description Guide/Ed.01 the forward destination is in a different node of the network. The operation of the feature is the same as the normal forward busy where when the forwarded station is busy a calling station will be forwarded to the forward destination.
  • Page 20 OfficeServ 12 General Description Guide/Ed.01 automatically. There are no extra buttons to press and there is no lost time looking for a free zone. 1.1.16 Call Pickup DIRECTED With directed call pickup, users can answer calls ringing at any station by dialing a code plus that station’s extension number or by pressing the feature button and then...
  • Page 21 OfficeServ 12. TAPI 2.1 TAPI 2.1 is the method of integrating the OfficeServ 12 system to a computer. TAPI 2.1 is a LAN based solution allowing computers to communicate directly to the telephone system over the network system. This establishes a logical connection ©...
  • Page 22 Calls can be tracked as they are transferred, making it more suited to large office applications. TAPI 2.1 can emulate first-party type call control for the OfficeServ 12 system, rather than from the telephone as TAPI 2.0 does. For example, to make a call the OfficeServ 12, rather than the telephone would dial the phone number, and the call would be then transferred to the telephone.
  • Page 23 Dial by Name feature(Station Features). 1.1.32 Disa Security Telephone fraud and long distance theft are a serious concern. The OfficeServ 12 provides a strong DISA security system. If an incorrect DISA passcode is entered repeatedly(as is the case with ‘hackers’), the DISA system can be automatically disabled temporarily.
  • Page 24 OfficeServ 12 General Description Guide/Ed.01 1.1.34 Door Lock Release (Programmable) After answering a call from the door phone, users can dial a code to activate a contact closure. This can be used to operate a customer-provided electric door lock release mechanism.
  • Page 25 Auto Answer intercom call being made to the executive(providing the executive is free). The OfficeServ 12 software has a system wide option to allow the stations to ring rather than auto announce the executive secretary calls.
  • Page 26 In/Out of Group button providing that there is someone still in the group. The OfficeServ 12 has a system wide option to allow all members to log out of a station group. Stations out of a group will not receive calls to that group but will continue to receive calls to their individual extension numbers.
  • Page 27 1.1.51 Least Cost Routing Least Cost Routing(LCR) is the ability to automatically select the most cost effective central office route for the outside number dialed by any station. The OfficeServ 12 LCR program includes the following features : Option to use or not use LCR or a tenant basis...
  • Page 28 1.1.57 Music on Hold-Flexible The OfficeServ 12 allows its music sources to be used in a very flexible manner as follows : Each phone can have a designated music source for playing as Background Music(BGM) through the phone speaker.
  • Page 29 OfficeServ 12 General Description Guide/Ed.01 1.1.58 Music on Hold-Sources The OfficeServ 12 provides for up to four different types of Music on Hold source including silence or ‘NONE’ as listed below : : No audio is played to the listener...
  • Page 30 This feature is in addition to Call Park and Page. 1.1.64 Prime Line Selection Any station can be programmed to select a specific line, trunk group, telephone number, station or station group when the handset is lifted or the speaker button is pressed(same as Hot Line feature).
  • Page 31 OfficeServ 12 General Description Guide/Ed.01 1.1.69 Recalls Calls put on hold, transferred or camped-on to any station will recall to the originating station if not answered within a programmable time. A recall that goes unanswered for the duration of the attendant recall timer will recall to the system operator group.
  • Page 32 Each speed dial number may contain up to 24 digits. 1.1.75 Speed Dial by Directory The OfficeServ 12 system provides the user with the ability to look up a speed dial number and place the call. There are three speed dial selections: personal, system and station.
  • Page 33 1.1.80 System Maintenance Alarms The OfficeServ 12 continuously performs internal system diagnostics. When either a major or minor fault is detected the system can ring stations with an ALARM BUTTON assigned. The phone display shows information that includes the description, location and date and time stamp for each alarm.
  • Page 34 1.1.86 Traffic Reporting The OfficeServ 12 system can store peg counts for various types of calls. These peg counts can be printed on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for each trunk, trunk group, station, station groups and page announcements.
  • Page 35 1.1.90 Virtual Port The OfficeServ 12 provides a Virtual Port. This Virtual Port is not connected to a physical cable, but has its own phone numbers and functional settings. There are two types of Virtual Ports, the SLT Line Type and the Digital Line Type.
  • Page 36 OfficeServ 12 General Description Guide/Ed.01 . This is a different feature from the normal call forward busy Call Forward Busy(CFB) and is only used when the forward destination is in a different node of the network. The operation of the feature is the same as the normal forward busy where when the forwarded station is busy a calling station will be forwarded to the forward destination.
  • Page 37 VMSG button in the origination switch. Messages can be returned to the CVMAA by pressing the VMSG button. 1.1.93 VoIP Trunk Interface (H.323/SIP) The OfficeServ 12 provides VoIP Trunk Interface. A separate MGI card is required for connection to the speech path. 1.1.94 Walking Class of Service This feature allows users to make calls or use features from a station that is restricted.
  • Page 38 OfficeServ 12 General Description Guide/Ed.01 LAN service using mobile phone(WIP5000M), PC and PDA loaded with the wireless LAN card. © SAMSUNG Electronics Co., Ltd. CHAPTER 4. Business Feature Package Page 4-30...

  • Page 39: Station Features

    OfficeServ 12 General Description Guide/Ed.01 STATION FEATURES ADD-ON MODULE APPOINTMENT REMINDER AUTOMATIC HOLD AUTOMATIC PRIVACY BACKGROUND MUSIC BUSY STATION CALLBACK BUSY STATION INDICATIONS(BLF) CALL FORWARDING CALL LOGS CALL PICKUP DIRECT STATION SELECTION(DSS) DO NOT DISTURB(OVERRIDE) DO NOT DISTURB(PROGRAMMABLE) DOOR LOCK RELEASE...

  • Page 40: Station Feature Descriptions

    OfficeServ 12 General Description Guide/Ed.01 STATION FEATURE DESCRIPTIONS 2.1.1 Add-On Module 48 BUTTON AOM The 48-button Add-On Module(AOM) adds to the capability of any phone. The 48 programmable buttons with red buttons can be used for feature buttons, DSS/BLF buttons or one touch speed dial buttons.
  • Page 41 With the call log feature, a display phone user can review up to 50 of the last incoming calls from the Caller ID review list or up to 50 of the last external telephone numbers that were dialed. The numbers can be viewed, stored and/or dialed using the associated soft buttons.
  • Page 42 OfficeServ 12 General Description Guide/Ed.01 extenders to allow pickup from a specific station or pickup group. The OfficeServ 12 has 10 programmable pickup groups. 2.1.11 Direct Station Selection (DSS) Programmable buttons can be assigned as DSS buttons and associated with extension numbers.
  • Page 43 OfficeServ 12 General Description Guide/Ed.01 calls. phone users may turn headset operation ON/OFF by phone programming or more easily by pressing the headset ON/OFF button. The headset button lights steady red when the phone is in headset mode. The ANS/RLS button lights if headset mode is activated by phone programming only.
  • Page 44 OfficeServ 12 General Description Guide/Ed.01 controlled by a system-wide timer. Single line stations will receive a tone burst through the handset receiver instead of a ring. 2.1.25 Off-Hook Voice Announce (Standard) Phones may receive a voice announcement while on another call. The calling station must have an OHVA button.
  • Page 45 2.1.34 Pulse to Tone Switchover When dialing a number on a dial pulse network, a station user can dial # and the OfficeServ 12 system will begin to send DTMF. 2.1.35 Redial There are three types of external redial available to all station users. Each type can redial up to a maximum of 18 digits.
  • Page 46 Station Lock With a programmable personal station passcode, any phone or single line station can be locked and unlocked to control use of each telephone. There are two lock options : 1=LOCKED OUTGOING and 2=LOCKED ALL CALLS. Make outside calls Receive outside calls ©...
  • Page 47 OfficeServ 12 General Description Guide/Ed.01 Make intercom calls Receive intercom calls 2.1.40 Tri-Colored Lights LCD 24B and STD 24B phones have 16 buttons equipped for tri-colored LED indications(green, red and amber). LCD 12B and Basic 12B models have six of these buttons.

  • Page 48: Display Features

    OfficeServ 12 General Description Guide/Ed.01 DISPLAY FEATURES ACCOUNT CODE DISPLAY CALL DURATION TIMER CALL FOR GROUP IDENTIFICATION CALL PROCESSING INFORMATION CALLER ID INFORMATION CALLING PARTY NAME CALLING PARTY NUMBER CONFERENCE INFORMATION DATE AND TIME DISPLAY DIALED BY NAME DIALED NUMBER ©...

  • Page 49: Display Feature Descriptions

    OfficeServ 12 General Description Guide/Ed.01 DISPLAY FEATURE DESCRIPTIONS 3.1.1 Account Code Display Account codes are conveniently displayed for easy confirmation. If entered incorrectly, users may press the ACCOUNT button again and reenter the account code. 3.1.2 Call Duration Timer The system can automatically time outside calls and show the duration in minutes and seconds.
  • Page 50 This feature allows selected stations with a special class of service to investigate any call in progress. If Caller ID information is available for an incoming call, the selected stations can know to whom the OfficeServ 12 user is speaking. On outgoing calls, the selected stations can see who was called. After investigating, the selected stations may barge-in on the conversation, disconnect the call or hang up.
  • Page 51 OfficeServ 12 General Description Guide/Ed.01 before answering. The names must be stored in the system directory list and can be up to 11 characters long. 3.1.7 Calling Party Number When an intercom call is received, all display stations show the calling party’s extension number before the call is answered.
  • Page 52 OfficeServ 12 General Description Guide/Ed.01 3.1.13 Identification of Recalls Hold recalls and transfer recalls are identified differently than other ringing calls. Hold recalls indicate the recalling line or station number and the associated name. Transfer recalls indicate the recalling line or station and where it is coming from.
  • Page 53 OfficeServ 12 General Description Guide/Ed.01 Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party. The other station can view this message and take the appropriate action or respond back with another text message.
  • Page 54 OfficeServ 12 General Description Guide/Ed.01 © SAMSUNG Electronics Co., Ltd. CHAPTER 4. Business Feature Package OfficeServ 12 General Description Guide ©2003 Samsung Electronics Co., Ltd. All rights reserved. Information in this document is proprietary to SAMSUNG Electronics Co., Ltd No information contained here may be copied, translated, transcribed or duplicated by any form without the prior written consent of SAMSUNG.

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