Samsung OfficeServ 500 General Description Manual
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Samsung OfficeServ 500 General Description Manual

Samsung OfficeServ 500 General Description Manual

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See also: Service Manual , Instructions for Using
TM
OfficeServ
500

General Description

Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-
tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM-
SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or
use of information presented in this manual.

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Summary of Contents for Samsung OfficeServ 500

  • Page 1: General Description

    Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques- tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM- SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or...
  • Page 2 Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS PART DESCRIPTION PAGE SYSTEM OVERVIEW GENERAL DESCRIPTION ..........................1.2 SIZE AND CONFIGURATION ........................1.2 MAXIMUM DEVICE QUANTITIES ......................1.4 INTERIOR VIEW OF THE CABINET ......................1.5 BAYFACE LAYOUT - SINGLE CABINET SYSTEM ................1.5 BAYFACE LAYOUT - MULTIPLE CABINET SYSTEM................1.6 TECHNOLOGY ............................1.7 PROGRAMMING ............................1.7 SOFTWARE VERSIONS ..........................1.7 HARDWARE DESCRIPTIONS...
  • Page 4 SYSTEM TONES ............................3.3 KEYSET LED INDICATIONS ........................3.4 3.7a RESERVE POWER DURATION ESTIMATES (UPS) ................3.5 3.7b RESERVE POWER DURATION ESTIMATES (BATTERY) ..............3.5 SAMSUNG OFFICESERV 500 TABLE SIZE COMPARISON ................3.6 BUSINESS FEATURE PACKAGE SYSTEM FEATURES DESCRIPTIONS......................4.3 STATION FEATURES DESCRIPTIONS ....................4.30 DISPLAY FEATURES DESCRIPTIONS ....................4.37 SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ................4.44...
  • Page 5 OfficeServ 500 General System Diagram DS 5021D Keyset DS 5014D Keyset iDCS 18 Button Keyset iDCS 28 Button Keyset iDCS 14 Button iDCS 64 Button DS 5007S Keyset DS 5064 AOM iDCS 8 Button Keyset ITP-5107S Keyset ITP-5112L Keyset ITP-5121D Keyset...

  • Page 6: General Description

    1.2 SIZE AND CONFIGURATION The OfficeServ 500 is a fully modular system comprised of a single cabinet configured as a Key Service Unit, up to two additional cabinets, interface cards and electronic keysets. A fully expanded system using the T1/PRI cards can have a maximum of 352 lines or 360 stations.
  • Page 7 TWO CABINET SYSTEM When it is required that the basic system be expanded to provide a capacity greater than that described above, the Release 2 Signal Control Processor (SCP2) card must be installed in slot nine of the first cabinet. This card provides an intermediate level of processing to control the first cabinet therefore freeing resources on the Release 2 Main Control Processor (MCP2) to control the entire sys- tem.

  • Page 8: Maximum Device Quantities

    1.3 MAXIMUM DEVICE QUANTITIES DEVICE TYPE MAXIMUM NOTES Physical Ports In a 3 cabinet system † TDM and IP stations combined. † Stations *Maximum number of stations without Digital 360* any trunks. Limited by the number of Analog 360* available universal slots and power supply units.

  • Page 9: Interior View Of The Cabinet

    1.4 INTERIOR VIEW OF THE CABINET Power Supply Slots (2) Main Control Processor A/C Power Switch LAN Connection Battery Backup Power Switch Interface Cards Serial I/O Ports 1.5 BAYFACE LAYOUT - SINGLE CABINET SYSTEM SIO1 SIO2 SIO3 SIO4...

  • Page 10: Bayface Layout - Multiple Cabinet System

    1.6 BAYFACE LAYOUT - MULTIPLE CABINET SYSTEM SIO1 SIO2 SIO3 SIO4...

  • Page 11: Technology

    OfficeServ 500 system remotely (off-site) to make database changes or perform uploads or downloads of the customer database as if the technician were on-site. 1.9 SOFTWARE VERSIONS The OfficeServ 500 system can be equipped with one of two versions of software to meet different customer needs. M VERSION-RELEASE 2 This version of software provides the software features for a single cabinet system and requires only the MCP2 card to run.

  • Page 13: Hardware Descriptions

    2.1 SYSTEM CABINETS The cabinets that make up the OfficeServ 500 system are of metal construction and may be utilized as either as an expansion cabinet or as a main cabinet / key service unit (KSU). The cabinets may be used individually or may be stacked up to three (3) high to achieve maximum capacity.
  • Page 14 MAIN CONTROL PROCESSOR (MCP2) DAUGHTER BOARD CAPABILITIES Position Types of Daughter Boards allowed per position MCP2 - D1 MFM, SCM, RCM2 and ESM* MCP2 - D2 MFM, SCM and RCM2 MCP2 - D3 MFM, SCM, RCM and MISC * The ESM must be installed in this position in a Multiple Cabinet . Note: Only one of any type of daughter board may be installed on any processor card.
  • Page 15 LOCAL CONTROL PROCESSOR (LCP2) The Local Control Processor (LCP2) card is installed in a dedicated processor slot, slot 10, of each Expansion KSU and does not reduce the available universal card slots of that cabinet. The LCP2 card has positions for three daughter boards.

  • Page 16: Processor Card Daughter Boards

    2.2.2 PROCESSOR CARD DAUGHTER BOARDS There are five types of daughter board that fit on the various processor cards. Some daughter boards will only work on the Main Control Processor (MCP2) and the rest will work on any processor card. The various daughter boards and their uses are described below.

  • Page 17: Smartmedia Cards

    Two (2) software assignable relay contact closures 2.2.3 SMARTMEDIA CARDS An OfficeServ 500 system must have a SmartMedia card installed in the main control processor (MCP2) as the SmartMedia card contains the system operating software. The SmartMedia card can also be used to store a back- up customer database to supplement the database stored on the MCP2 card.
  • Page 18 ITP Phones • IP Networking (Networking multiple OfficeServ 500 and OfficeServ 100 systems over IP networks) Note: There is a maximum of 5 MGI cards per cabinet (15 per system). All 5 can be MGI2 or a combination of MGI2 and MGI3 cards, as long as there is no more than 2 MGI3 cards per cabinet.

  • Page 19: Station Cards

    2.3.2 STATION CARDS This card is an eight circuit digital station interface card that provides 2B+D service when installed in any univer- sal card slot in all cabinets. Keyset daughter boards will only work when connected to this card. 16DLI This card is a sixteen circuit digital station interface card that provides 1B+D service when installed in any univer- sal card slot in all cabinets.

  • Page 20: Other Cards

    2.3.3 OTHER CARDS AUTO ATTENDANT This optional card can be used for either the Automated Attendant, Uniform Call Distribution or a combination of both. For more information about the Automated Attendant and UCD, see section 4.1 System Features. SVMi-8E & SVMi-16E The SVMi-8E and SVMi-16E Voice Mail system are fully integrated Auto Attendant/Voice Mail/Fax System on a sin- gle circuit card.

  • Page 21: Station Equipment

    2.4 STATION EQUIPMENT 2.4.1 DS 5000 SERIES EQUIPMENT DS 5021D KEYSET (See Figure 2–1) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 21 programmable keys with tri-colored lights • Five fixed function keys •...
  • Page 22 DS 5064B AOM (See Figure 2–4) • 64 programmable keys with red lights • A maximum of 4 can be assigned to any keyset to provide addi- tional programmable keys • A maximum of 32 per system FIGURE 2-4 DS-KDB-FULL DUPLEX INTERFACE (DS-KDBF) This is a daughter board that can be installed only in the DS 5021D or DS 5014D keysets.

  • Page 23: Idcs Series Equipment

    2.4.2 iDCS SERIES EQUIPMENT iDCS 28D KEYSET (See Figure 2–5) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 28 programmable keys with tri-colored lights • Four fixed function keys • Terminal Status Indicator •...
  • Page 24 iDCS 64B AOM (See Figure 2–8) • 64 programmable keys with red lights • A maximum of 4 can be assigned to any keyset to provide addi- tional programmable keys • A maximum of 32 per system • Available in dark gray or light gray FIGURE 2-8 iDCS 14B STRIP (See Figure 2–9)

  • Page 25: Dcs Series Keysets

    Door phone is wall-mounted • Door phone is weather resistant FIGURE 2-10 FIGURE 2-11 2.4.3 DCS SERIES KEYSETS The OfficeServ 500 is compatible with the following models of Samsung’s earlier DCS Keyset family version 1.2 and higher: • LCD 24B • LCD 12B •...

  • Page 26: Officeserv Itp-5100 Series Equipment

    Samsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or 2000 operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden- tical functionality as the ITP-5112 L and ITP-5121D desktop ITP phones.

  • Page 27: Officeserv Wireless

    2.4.6 OfficeServ Wireless ™ MGI/DUAL-BAND AP SOLUTION WIRELESS DUAL-BAND ACCESS POINT (SMT-R2000) (See Figure 2–15) The wireless access point (SMT-R2000) provides wireless coverage to the building. It supports IEEE 802.11a/b/g WLAN standard for both voice and data. It gives voice packets priority over data pack- ets.
  • Page 28 (see Figure 2-16) Wireless Internet Phone (WIP-5000M) is a compact handheld unit that works within the Samsung OfficeServ Wireless system. The three ounce handset comes with a rich set of features. Its graphi- cal display and menu-driven function make it very simple to use.

  • Page 29: Specifications

    PART 3. SPECIFICATIONS The following tables provide technical data for the OfficeServ 500 hybrid/key telephone system. 3.1a ELECTRICAL SPECIFICATIONS (PSU 60) AC INPUT 120 (88—132) VAC (48—63 Hz)* 220 (180—260) VAC (48—63 Hz) POWER CONSUMPTION (MAX) 120 WATTS MAX. PER PSU, FUSE RATING 3 AMP BTU RATING (MAX) 6.8 BTU / MINUTE...

  • Page 30: Dimensions And Weights

    3.2 DIMENSIONS AND WEIGHTS HEIGHT WIDTH DEPTH WEIGHT OfficeServ 500 Basic System: Single Cabinet 17.5” 22.5” 12” 35 lb. Expanded System: Two Cabinets 35” 22.5” 12” 70 lb. Expanded System: Three Cabinets 52.5” 22.5” 12” 105 lb. iDCS Digital Keyset (18 and 28 Button) 4.25”...

  • Page 31: System Tones

    3.5 SYSTEM TONES TONE FREQUENCIES CADENCE DIAL TONE 350 + 440 Hz Continuous RINGBACK TONE 440 + 480 Hz 1 sec on + 3 sec off DID RINGBACK TONE 440 + 480 Hz 2 sec on + 4 sec off BUSY TONE 480 + 620 Hz 0.5 sec on + 0.5 sec off...

  • Page 32: Keyset Led Indications

    Transfer/Conference Tone—Indicates your call is being held and you can dial another party. TRANSFER/CONF TONE—100 ms ON/100 ms OFF CONTINUOUS Confirmation Tone—Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature. CONFIRMATION TONE—50 ms ON/50 ms OFF FOR TWO SECONDS ERROR TONE—A distinctive two level beeping tone indicates you have done something incorrectly.Try again.

  • Page 33: Reserve Power Duration Estimates (Ups)

    3.7a RESERVE POWER DURATION ESTIMATES (in minutes)* UPS CAPACITY IN VOLT AMPS (VA) No. of PSUs 1250 2000 *These are approximate values. Specific UPS devices, due to their internal construction, can have greater or less- er values. 3.7b RESERVE POWER DURATION ESTIMATES (in hours)* BATTERY CAPACITY IN AH No.

  • Page 34: Samsung Officeserv 500 Table Size Comparison

    Samsung OfficeServ 500 Table Size Comparison VERSION VERSION VERSION VERSION CID Abandon Lists Station Groups CID Name Translation Entries 1000 2000 Trunk Groups Call Buttons per Station UCD Groups Call Logs Entries 2000 2000 Station Group Members Call Log per Station...

  • Page 35: Business Feature Package

    PART 4. BUSINESS FEATURE PACKAGE SYSTEM FEATURES Account Code Entry Caller ID Features OfficeServ™ EasySet Forced - Verified Name/Number Display OfficeServ™ Call Forced - Not Verified Next Call OfficeServ™ Operator Voluntary Save Caller ID Number OfficeServ™ Softphone Account Code Key Store Caller ID Number Conference Account Code Key - One Touch...
  • Page 36 ISDN Service Park Orbits Tenant Services (2) Primary Rate Interface (PRI) Prime Line Selection Toll Restriction Basic Rate Interface (BRI) Priority Call Queuing By Day or Night LAN Interface Private Lines By Line or Station Least Cost Routing Programmable Line Privacy Eight Dialing Classes Live System Programming Programmable Timers...

  • Page 37: System Features Descriptions

    4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation.

  • Page 38: Authorization Codes

    ADMINISTRATOR PROGRAM KEY This feature gives designated stations the ability to administer a number of System functions from their key- set using a flexibly assigned button. The Administrator Program (PROG) key is programmed in MMC 722. The station passcode must be changed from the default value to use this feature. See the System Administrator Guide for more information.

  • Page 39: Automatic Hold

    There are a total of 99 branch groups available, but a station can only be in one branch group. CALL ACTIVITY DISPLAY The OfficeServ 500 will record and buffer all calling activity within the system. With a Call Activity Display (CAD) key, the OfficeServ 500 will display a “snapshot” of the following information: •...

  • Page 40: Automatic Logout

    EMBEDDED REPORTING PACKAGE The OfficeServ 500 system provides some basic reports and statistics available to a supervisor using a display keyset. These features can be used in conjunction with, or independently of, the OfficeServ™ DataView reporting and monitoring package.
  • Page 41 LED wallboards. CALL COSTING The OfficeServ 500 software provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets can be set to show the call duration timer or the call cost.

  • Page 42: Caller Identification

    On ISDN circuits, calling party information is called CLI and is supported on both BRI and PRI type circuits as described below. On BRI circuits the OfficeServ 500 only supports Number delivery and, like ANI, a name can be attached to the telephone number of frequent callers via the CID/ANI translation table.

  • Page 43: Number To Name Translation

    The system provides a translation table for 1000 entries on OfficeServ 500-M version software and 2000 entries on OfficeServ 500-L version software. When the Caller ID number is received, the table is searched. When a match is found, the system will display the corresponding name.

  • Page 44: Call Forwarding

    CALL FORWARDING This feature allows the user to redirect (forward) incoming calls. The calls can be redirected to the attendant, a hunt group, voice mail, external number or another station user. If the destination station is in Do Not Disturb (DND), the calling party will receive DND/Reorder tone. Calls cannot be forwarded to a door phone. All Calls This type of forwarding is not affected by the condition of the station.

  • Page 45: Call Hold

    Let the computer dial for you, then press the EP key to speak with the called party. CALL RECORDING When using Samsung’s proprietary SVMi in-skin voice mail system, keyset and OfficeServ Softphone users can record their telephone conversations in their personal mailbox for playback or e-mail later.

  • Page 46: Chain Dialing

    This service is sometimes referred to as Enhanced 911 or E-911. This service is provided in two forms in the OfficeServ 500, either via a dedicated 4 port Centralized Automatic Message Accounting (CAMA) trunk card called the E911 card or via an ISDN PRI circuit configured for both way DID connected to the TEPRI/TEPRIa card.
  • Page 47 Samsung OfficeServ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually iden- tical functionality as the ITP-5112 L and ITP-5121D desktop ITP phones.

  • Page 48: Customer Set Relocation

    DID card. The DID circuit can be a channel on a digital T1 service terminating on an OfficeServ 500 TEPRI/TEPRIa card.

  • Page 49: Directory Names

    Direct Dial In (DDI). This is the name given to the above three services when they are provided over an ISDN PRI circuit. The OfficeServ 500 has an option to select which MOH source is played to callers to a specific DID number. DID Call Limits This option defines the maximum number of simultaneous calls that the system will accept for each DID number.

  • Page 50: Door Phones

    The OfficeServ 500 MISC card provides two inputs for connecting to customer provided external music sources. Each cabinet of the OfficeServ 500 can support one MISC card for a total of three cards or six sources in a maximum sized system. These sources can be used to provide background music, or any of the varied Music On Hold (MOH) uses.

  • Page 51: Flash Key Operation

    GROUND START TRUNKS (T1/COPPER) The OfficeServ 500 can utilize these trunks to support a positive disconnect signal and prevent call collisions on heavy traffic usage. Caller ID or ANI service is not available on these trunks. Ground start signaling can ter- minate on the T1 circuit on the iDCS TEPRI/TEPRIa.

  • Page 52: Lan Interface

    LAN INTERFACE The OfficeServ 500 MCP2 card provides a 10/100 base T Ethernet interface for connection to a data network. This interface allows a high speed connection for PC programming across an IP network. This interface also allows the system software to be uploaded to the SmartMedia card via the OfficeServ™...

  • Page 53: Least Cost Routing

    LEAST COST ROUTING Least Cost Routing (LCR) is the ability to automatically select the most cost effective central office route for the outside number dialed by any station. The OfficeServ 500 LCR program includes the following features: • Option to use or not user LCR or a tenant basis •...
  • Page 54 Each entry in the DID translation table can have a designated music source to be played when a caller to that DID number is placed on hold. MUSIC ON HOLD – SOURCES The OfficeServ 500 provides for up to six different types of Music on Hold source including silence or “NONE” as listed below: •...
  • Page 55 NETWORKING The OfficeServ 500 system allows up to 99 systems to be networked together with a high level of feature inte- gration. The networked systems may be any combination of OfficeServ 100 and OfficeServ 500 systems run- ning V2.4 or higher software. The physical connection between systems can be an IP network or proprietary PRI connection using Samsung’s proprietary version of QSIG, called SPNet.
  • Page 56 Centralized Voice Mail with Message Waiting Lights: This feature allows one Voice mail system to be shared by all stations in a multi-node network. This feature is only available with the Samsung SVMi or SVMi-E integrated voice mail systems. Users in one Node can call forward their calls to the voice mail sys- tem in another Node.

  • Page 57: Operator Group

    Account code or authorization code enabled but without requiring them to enter a forced code. The basis of this feature is an override code table containing 8 entries of up to 11 digits each. The OfficeServ 500 will examine digits that are dialed from a station to see if they match any entry in the Override Code table. If the digits match the table, the system will process the call without requiring a forced code.

  • Page 58: Private Lines

    PRIORITY CALL QUEUING This feature places calls to an UCD or NORMAL station queue ahead of other calls based on priority level (1- 9).The system reads the DID number, Caller ID number or trunk ID number, compares it to a preprogrammed table, then assigns it the corresponding priority that places it in the appropriate position in the group queue.

  • Page 59: Holiday Schedule

    Central office ring cadence can be selected for SLT stations. This is helpful when optional devices cannot detect OfficeServ 500 intercom ring cadence. SPEED DIAL NUMBERS The system maintains a library of speed dial numbers that can be allocated to either a shared system wide list or to an individual user list.

  • Page 60: Station Hunt Groups

    SPEED DIAL BY DIRECTORY The OfficeServ 500 system provides the user with the ability to look up a speed dial number and place the call. There are three speed dial selections: personal, system and station. This feature requires a display keyset.

  • Page 61: Toll Restriction

    TRAFFIC REPORTING The OfficeServ 500 system can store peg counts for various types of calls. These peg counts can be printed on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for each trunk, trunk group, station, station groups and page announcements. For more details and explanations see sections 4.9 and 4.10 of this document.

  • Page 62: Trunk Groups

    VIRTUAL EXTENSIONS The OfficeServ 500 has a number of virtual extension ports encoded in the system database. They can be assigned as keyset or single line analog ports. The M version has 62 and the L version has 118. These ports have all the attributes of an actual station port including call forwarding.

  • Page 63: Walking Class Of Service

    OfficeServ 500 card slot. The OfficeServ 500 supports a maximum of five MGI cards per cabinet. VoIP is transported by the OfficeServ 500 MGI cards by utilizing the ITU standards based or H.323 or SIP pro- tocol.This standard addresses the means of transferring voice, data, and images through IP (Internet Protocol) networks.

  • Page 64: Station Features Descriptions

    The 64 programmable red LED buttons with red LED can be used for feature keys, DSS/BLF keys or one touch speed dial buttons. A maximum of 4 can be installed on a OfficeServ 500 system running OfficeServ 500-M version software, or a maximum of 32 can be installed on a OfficeServ 500 system running OfficeServ 500-L version software.

  • Page 65: Appointment Reminder

    APPOINTMENT REMINDER When programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set for “today only” or for every day at the same time. Up to three alarms may be set at each keyset.

  • Page 66: Call Forward Override

    The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup keys may be customized with extenders to allow pickup from a specific station or pickup group. The OfficeServ 500 has 99 programmable pickup groups. DIRECT STATION SELECTION (DSS) Programmable keys can be assigned as DSS keys and associated with extension numbers.

  • Page 67: Exclusive Hold

    HEARING AID COMPATIBLE All OfficeServ 500 keysets are hearing aid compatible as required by Part 68 of the FCC requirements. LINE QUEUING WITH CALLBACK When the desired outside line is busy, the user can press the CALLBACK key or dial the access code to place his/her station in a queue.The user will be called back when the line is available (a maximum of 100 callbacks...

  • Page 68: Privacy Release

    OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is wait- ing. The ring signal is a single ring repeated. The interval is controlled by a system-wide timer. Single line sta- tions will receive a tone burst through the handset receiver instead of a ring.

  • Page 69: Remote Hold

    PROGRAMMED STATION MESSAGES Any station may select one of 20 messages to be displayed at a calling party’s keyset to advise others of their status.Ten messages are factory-programmed but may be reprogrammed. Five can be created by the system administrator. Each display keyset user may create five additional messages unique to them. NOTE: The calling party must have a display keyset to view these messages.

  • Page 70: Station Lock

    SPEAKERPHONE The DS, iDCS and ITP keysets have built-in speakerphone. The speakerphone enables calls to be made and received without the use of the handset. The iDCS 28D, iDCS 18D, DS 5021D, and DS 5014D keysets can have a Full Duplex Speakerphone Module added. All ITP phones are speaker phones. STATION LOCK With a programmable personal station passcode, any keyset or single line station can be locked and unlocked to control use of each telephone.There are two lock options: 1=LOCKED OUTGOING and 2=LOCKED...

  • Page 71: Display Features Descriptions

    DISPLAY FEATURES Account Code Display Enhanced Station Programming Call Duration Timer Identification of Recalls Call for Group Identification Identification of Transfers Call Processing Information Message Waiting Caller Number Caller ID Information Outside Line Identification Calling Party Name Override Identification Calling Party Number Programmed Message Display Conference Information Soft Keys...

  • Page 72: Calling Party Number

    Next Call In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXT key to display the Caller ID information associated with the next call in queue at the station. Either the CID name or CID number will show in the display depending on the N/N (MMC 119) selection.

  • Page 73: Dial By Name

    CONFERENCE INFORMATION When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added. When a station is added, its display shows [Conf with xxx] alerting the user that other par- ties are on the line.

  • Page 74: Soft Keys

    OVERRIDE IDENTIFICATION If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] dis- play if the system is set for barge-in with tone. PROGRAMMED MESSAGE DISPLAY Preprogrammed station messages set by other stations are displayed at the calling station’s keyset. SOFT KEYS Below the display, there are three soft keys and a SCROLL button.These keys allow the user to access features in his/her class of service without requiring the keyset to have designated feature keys.
  • Page 75 SAMPLE DISPLAYS Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing infor- mation is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. Camp on to 203 209:Tim Kelly Wait for answer FRI 23 Sep 02:54...
  • Page 76 DROP This display shows an investigation of a station This display is seen while examining calls in that is talking to Samsung Telecom. Investigator queue at your keyset. can BARGE-in to the conversation, DROP the call from the system or examine further NND information.
  • Page 77 SAMPLE UCD DISPLAYS 005 calls in 06 available queue now 04 logged in There are five calls currently waiting to be There are six members in the group. Four of the answered by the UCD group. members are currently logged in. 201: answered longest wait 065 calls today...
  • Page 78 4.44...
  • Page 79 4.45...

  • Page 80: Sample Of Ucd Embedded Report

    4.6 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)..00:40 NUMBER OF TIMES ALL AGENTS BUSY..00002 AVERAGE TIME IN QUEUE....00:51 TOTAL CALLS RECEIVED....00011 LONGEST QUEUE TIME(TODAY)....02:14 TOTAL CALLS ABANDONED....00004...

  • Page 81: Ucd Call Statistics

    4.7 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high num- ber probably means that there are not enough agents available and the wait time is too long.
  • Page 82 This statistic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to final destination. Calls that are sent to the UCD group but callers hang up before being answered. LONGEST QUEUE TIME TODAY This shows the longest call in queue today.

  • Page 83: Ucd Agent Statistics

    4.8 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status.

  • Page 84: Sample Traffic Report

    4.9 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ENDING: Mar/21/1999 13:32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....3041 INCOMING TRUNK CALLS - NOT ANSWERED....OUTGOING TRUNK CALLS ......2168 A SELECTED TRUNK WAS BUSY......

  • Page 85: Traffic Report Overview

    4.10 TRAFFIC REPORT OVERVIEW A***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 04/01/99 08:00 ENDING: 04/01/99 17:30 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....0000 INCOMING TRUNK CALLS - NOT ANSWERED....0000 OUTGOING TRUNK CALLS ......0000 A SELECTED TRUNK WAS BUSY......0000 INTERCOM CALLS - COMPLETED.......0000 INTERCOM CALLS - NOT ANSWERED....0000 TRUNK RECALLS TO STATION......0000 TRUNK RECALLS TO OPERATOR GROUP....0000...
  • Page 86 10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group. 11. INTERNAL PAGE USED: Peg count of every time internal page was accessed. 12. EXTERNAL PAGE USED: Peg count for every time external page was accessed. 13.
  • Page 87 6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501. 7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code. D**************************** STATION HUNT GROUPS ************************** 5 <-INTERCOM->...
  • Page 88 5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers recalling a station are not counted again when they are answered. 6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered by this station.

  • Page 89: General User Information

    Ringer Equivalence Number 1.6 B for TRK-C1 The OfficeServ 500 may be configured as a key system or a hybrid system. Depending on the method of opera- tion, the appropriate FCC number must be given to the telephone company. Certain features such as pooled access by button or dial access, LCR, off premise extensions and tie lines may require the hybrid registration.

  • Page 90: Telephone Company Interfaces

    REN for the calling area. INCIDENCE OF HARM If the terminal equipment, the OfficeServ 500, causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not prac- tical, the telephone company will notify the customer as soon as possible.

  • Page 91: Field Repairs

    Bellcore at (201) 829-3071. HEARING AID COMPATIBILITY All models of the OfficeServ 500 are hearing aid compatible as specified in Part 68 of the FCC Rules. 5.4 UNDERWRITERS LABORATORIES The OfficeServ 500 system has been tested to comply with safety standards in the United States as listed below.

  • Page 93: General Overview

    PMS system via this link. Likewise any information input from a PMS or POS terminal will be sent into the OfficeServ 500 via this same link. Station status can be changed via these PMS and POS PC terminals.

  • Page 94: Hotel/Motel Features

    OfficeServ 500. Also, any information input at a PMS or POS terminal will be sent into the OfficeServ 500 via this same link. This link will allow for system billing and room status information to be updated via PMS and POS, PC termi- nals.

  • Page 95: Check Out

    CHECK IN The OfficeServ 500 Hotel / Motel software allows an Administrator keyset to check a guest into a room by pressing the CHECK IN key and following the prompts in the display. When the CHECK IN key is pressed the clerk can credit the room account if the guest wishes to prepay for the room and/or the phone service.
  • Page 96 PRINTED REPORTS In those cases where the bi-directional PMS link is not used, the OfficeServ 500 Hotel / Motel software pack- age will provide various printed reports of selected activities throughout the system. These reports are initi- ated from any administrator’s display keyset and sent to a printer connected to the network or through a seri-...
  • Page 97 Phone Bill The Phone Bill report provides only the phone bill information for a specific room. This print out is separate from the guest room bill.This allows a guest to pay for them separately, so no phone calls appear on the room bill.When using this feature you have the option of saving or deleting all telephone call information from the guest’s bill.

  • Page 98: Room Status

    ROOM STATUS The OfficeServ 500 Hotel / Motel system provides three methods to review the five room status conditions. An administrator’s display keyset can be used to view the status of any individual room and scroll through the list of all other rooms to view their status.
  • Page 99 TRANSACTION RECORD OUTPUT The OfficeServ 500 Hotel / Motel software provides an output for all Hotel / Motel transactions. Any transac- tions, related to guest or meeting rooms, that take place within the hotel system, will be immediately sent –”on the fly”...
  • Page 100 • CANCELED – Both the guest room bill and wake up call activity report will indicate each canceled wake up call. Only Hotel / Motel administrator’s keysets can cancel wake up calls. The guest can reprogram a wake up request if he made a mistake. System programming provides a programmable number of wake up call attempts and a programmable time interval between attempts.

  • Page 101: Sample Reports And Printouts

    6.3 SAMPLE REPORTS AND PRINTOUTS 6.3.1 GUEST ROOM BILL PRINTOUT 6.3.2 ROOM STATUS PRINTOUTS – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL 6.3.3 TRANSACTION RECORD OUTPUT SAMPLE 6.3.4 INDIVIDUAL GUEST PHONE BILL 6.3.5 ALL GUEST PHONE BILL (SMDR) 6.3.6 INDIVIDUAL WAKEUP ACTIVITY REPORT 6.3.7 SAMPLE GUEST PHONE TEMPLATES...

  • Page 102: Guest Room Bill Printout

    By default, printout will print a header, followed by 50 lines per page Printout size is adjustable through programming EQUIPMENT REQUIRED PRINTER iDCS DISPLAY KEYPHONE CUSTOMER OFFICESERV 500 SYSTEM PROVIDED SERIAL PRINTER 6.10 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 103 GUEST BILL FROM [SUNSHINE SUITES ] 01/28/99 14:13 CHARGES BILLED TO ROOM NUMBER : 210 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 01/27 12:11 RM CHARGE 1234 100.00 01/27 12:11 STATE TAX 6.00 01/27 12:11 BED TAX 1.50 01/27 12:11 RM Deposit 5555 -100.00...
  • Page 104 NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout is not needed. EQUIPMENT REQUIRED PRINTER iDCS DISPLAY KEYPHONE CUSTOMER OfficeServ 500 SYSTEM PROVIDED SERIAL PRINTER 6.12 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 105 ROOM STATUS PRINTOUT AVAILABLE 11:59 12/02 ROOM STATUS ROOM STATUS ROOM STATUS AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE Sunshine Suites 6.13...
  • Page 106 NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout is not needed. EQUIPMENT REQUIRED PRINTER iDCS DISPLAY KEYPHONE CUSTOMER OFFICESERV 500 SYSTEM PROVIDED SERIAL PRINTER 6.14 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 107 ROOM STATUS PRINTOUT OCCUPIED 13:56 11/02 ROOM STATUS ROOM STATUS ROOM STATUS OCCUPIED OCCUPIED OCCUPIED NEED MAINTENANCE OCCUPIED OCCUPIED OCCUPIED OCCUPIED NEEDS CLEANING HOLD NEEDS MAINTENANCE NEEDS CLEANING NEED MAINTENANCE NEEDS CLEANING NEEDS CLEANING Sunshine Suites 6.15...
  • Page 108 NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout is not needed. EQUIPMENT REQUIRED PRINTER iDCS DISPLAY KEYPHONE CUSTOMER OFFICESERV 500 SYSTEM PROVIDED SERIAL PRINTER 6.16 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 109 ROOM STATUS PRINTOUT NEEDS CLEANING 13:50 11/02 ROOM STATUS ROOM STATUS ROOM STATUS NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING Sunshine Suites 6.17...
  • Page 110 NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout is not needed. EQUIPMENT REQUIRED PRINTER iDCS DISPLAY KEYPHONE CUSTOMER OFFICESERV 500 SYSTEM PROVIDED SERIAL PRINTER 6.18 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 111 ROOM STATUS PRINTOUT NEED MAINTENANCE 14:01 11/02 ROOM STATUS ROOM STATUS ROOM STATUS NEED MAINTENANCE 308 NEED MAINTENANCE 402 NEED MAINTENANCE Sunshine Suites 6.19...
  • Page 112 NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout is not needed. EQUIPMENT REQUIRED PRINTER iDCS DISPLAY KEYPHONE CUSTOMER OFFICESERV 500 SYSTEM PROVIDED SERIAL PRINTER 6.20 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.

  • Page 113: Room Status Printouts

    ROOM STATUS PRINTOUT HOLD 11:58 12/02 ROOM STATUS ROOM STATUS ROOM STATUS HOLD HOLD HOLD HOLD Sunshine Suites 6.21...
  • Page 114 NOTE: Systems utilizing the optional 64 button module, can temporarily display room status, when a printout is not needed. EQUIPMENT REQUIRED PRINTER iDCS DISPLAY KEYPHONE CUSTOMER OFFICESERV 500 SYSTEM PROVIDED SERIAL PRINTER 6.22 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 115 ROOM STATUS PRINTOUT 13:58 11/02 ROOM STATUS ROOM STATUS ROOM STATUS AVAILABLE AVAILABLE OCCUPIED OCCUPIED AVAILABLE NEEDS CLEANING NEEDS CLEANING NEED MAINTENANCE AVAILABLE NEEDS CLEANING AVAILABLE NEEDS CLEANING AVAILABLE NEEDS CLEANING AVAILABLE NEEDS CLEANING AVAILABLE AVAILABLE AVAILABLE OCCUPIED OCCUPIED OCCUPIED NEEDS CLEANING AVAILABLE NEEDS CLEANING...

  • Page 116: Transaction Record Output Sample

    Cancelled wake up calls A A A The system outputs this information immediately after transaction is completed. EQUIPMENT REQUIRED PRINTER iDCS DISPLAY KEYPHONE CUSTOMER OFFICESERV 500 SYSTEM PROVIDED SERIAL PRINTER 6.24 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 117 01/29 06:10 RM CHARGE 5555 69.99 01/29 06:10 STATE TAX 4.19 01/29 06:10 BED TAX 1.50 01/29 06:10 Check In 5555 000.00 01/29 06:10 Occupied 5555 000.00 01/29 06:11 RM SVC 9876 25.00 01/29 06:11 STATE TAX 1.50 01/29 06:11 SVC CHARGE 2.00 01/29...

  • Page 118: Individual Guest Phone Bill

    By default, printout will print a header, followed by 50 lines per page Printout size is adjustable through programming EQUIPMENT REQUIRED PRINTER iDCS DISPLAY KEYPHONE CUSTOMER OFFICESERV 500 SYSTEM PROVIDED SERIAL PRINTER 6.26 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 119 PHONE BILL FROM [SUNSHINE SUITES ] 02/11/99 13:44 CHARGES BILLED TO ROOM NUMBER: 211 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 02/10 15:30 3055922900 01:01:00 02/10 20:44 18008764782 00:01:45 02/11 06:34 18008764782 00:02:00 02/11 13:15 3055922900 00:02:16 02/11 13:40 3055922900 00:02:31 TOTAL 1.85...

  • Page 120: All Guest Phone Bill (Smdr)

    6.3.5 ALL GUEST PHONE BILL (SMDR) 6.28...

  • Page 121: Individual Wakeup Activity Report

    By default, printout will print a header, followed by 50 lines per page Printout size is adjustable through programming EQUIPMENT REQUIRED PRINTER iDCS DISPLAY KEYPHONE CUSTOMER OFFICESERV 500 SYSTEM PROVIDED SERIAL PRINTER 6.29 *HOTEL LETTERHEAD IS CUSTOMER PROVIDED. DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE.
  • Page 122 WAKE UP ACTIVITY FROM [SUNSHINE SUITES ] 01/22/98 14:35 CHARGES BILLED TO ROOM NUMBER: 213 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 01/23 12:22 W/UP SET 05:30 000.00 01/23 12:25 W/UP CANCL 000.00 01/24 11:51 W/UP SET 05:30 000.00 01/25 05:30 W/UP N/ANS 000.00...
  • Page 123 IMUM LIABILITY OF STA FOR BREACH OF WARRANTY SHALL BE LIMITED TO A REFUND OF THE COST OF THE DEFECTIVE PRODUCT. No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA may extend or modify this warranty, and no modification or extension of this warranty shall be effective...
  • Page 124 N O T E S...

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