Troubleshooting; Terminal Response Codes - VeriFone Presto Smart e355 User Manual

11.0 Troubleshooting.

11.1 Terminal Response Codes.

See below for response codes that will appear on your terminal receipts
and an explanation of the response codes.
Status Terminal
Display
401 POWER
FAILURE
412 CARD
REMOVED
413 CHIP
DECLINED
CONTACT
ISSUER
415 COMMS
ERROR
Receipt Explanation
Text
POWER The terminal
FAILURE has experienced
a power failure.
CARD The cardholder
REMOVED has prematurely
removed the card.
CHIP The EMV chip
DECLINED card has declined
the transaction
CONTACT
offline.
ISSUER
COMMS The terminal has
ERROR experienced a
communication
error and
therefore was
unable to
complete the
transaction.
Action To Be Taken
Ensure terminal
is not low on charge.
Retry transaction and
advise cardholder to
leave card in terminal
until prompted by
terminal to remove card.
Contact the issuer or seek
another form of tender.
Check terminal
has connectivity.
Check the signal strength
status icon on terminal
if connectivity is WIFI.
Retry transaction.
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